How to Troubleshoot Screen Capture App Error Message
Type: Support Call
Call Reported On: 11/3/2021
Products Discussed: Screen Capture App, Clover Mini
Q&A
Merchant: I have installed the Screen Capture App on to a Clover Mini (2nd Gen). I have entered a valid email address and started the service. I get the icon. Press to capture screen. But I never receive an email. Do you have any trouble shooting tips?
CSI Works Support: There’s a minor step after the screenshot is taken that you need to click back button on clover after which you will see a toast message saying screenshot sent.
Check out the video: https://youtu.be/jrZuB2ZfJTQ
Merchant: Thank you for the response. I had watched the video but must have missed the back button instruction.
I am getting a response now. But it is an error message “There was an error sending screenshot. Please check internet connection and try again”. The device is connected to WiFi.
I will have to check with our Network Infrastructure Team to see if there some restriction that is causing this.
CSI Works Support: Thanks for letting me know.
Yes, your firewall might be blocking our app.
I just tested on production environment, and it appears to be working.