Why is Clover Register Reading Barcodes Wrong?

Type: Support Call

Call Reported On: 02-15-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

We had a merchant contact us needing help with their barcodes switching prices. The merchant was able to print a barcode for orders over $100. However, Clover register only read it as less than $100. Therefore, a ticket that was $150 with a barcode was being read as $50 in the register.

CSI Works Support: 

The solution to this problem is to update the scale to print the barcode over $100.00 Then, on Clover go to Variable Price barcode parser app and click on settings icon on the top corner and choose up to $999.99 barcode type. This should resolve this issue.