I am inquiring about the inventory plus plus app. We have been trialing the app for a few days and I believe we are also set up for recurring payment once the trial is over.

I am trialing the Clover POS as well. I purchased one duo station for testing purposes to make sure the solution fits our needs. I need to make sure it 100 percent can encompass our retail operations before outfitting our stores with a total of 35 units. For the most part I believe the system will be quite an upgrade. However, the outstanding snag seems to be EBT usage.

The system needs to automatically take the tax off certain items as required by New York State for EBT purchases. We are a decent volume independent retailer who prides on being able to get our customers out the door promptly. We can’t pick and choose or quite frankly rely on cashiers to disseminate which items get tax and which ones don’t.

So I was excited when I found your app and thought the problem is solved. This app is exactly what we need to move forward with a transition to Clover. However, during testing we seem to be having some problems.

I am hoping you can help figure out a couple issues that I am having with the functionality of the app.

The most important issue is when I am in the split payment section for paying, some items only are in the EBT section at 50% and the other items section has the other 50%. The items should be in the EBT section for 100%.

Can this issue be resolved?

Second, it seems at times the app picks up and categorizes EBT items properly and other times it puts them in other items. They have been set up and selected as EBT so I don’t understand what is going on.

Any chance that this may also be rectified?

CSI Works Support:

In a nutshell what you described is consistent with a known issue that we had released an update for is the fact that when you use QTY selector then choose an item in Clover our app was failing to trigger and those items would end up in Other section even if they belonged to EBT section. This issue has been resolved and update has been released to your account as of this morning.

Feel free to try again and the app will trigger consistently regardless of how items are selected.

Merchant:

Thank you so much for the assistance. I am so glad that you were able to help us. I was worried with a couple of the reviews I read that it might not be possible. I’ll be sure to add a review that sets them straight. Once we do a few more tests we are going to go through some live testing but if the EBT issue is solved I believe we will be switching to this set up for all three stores!