CSI Works Support: We have not done anything with Clover Go. You will have to go with at least Clover Flex.

Agent: Can customers go by themselves to choose a donation and process it?

CSI Works Support: Once you complete all the configurations, you can pick the donations displayed or leave it all up to the customer. Then you can put it in customer mode where the display is locked onto the Donation Kiosk app and they can’t wander around the device. The customer can only choose from options you configure, and the apps allows for customers to choose the amount or name of the donation. Afterwards, they go straight to the payment screen, nothing else. Once the payment is complete, the screen returns to the donation options. You can only exit the app by clicking all four corners of the screen simultaneously, so therefore, the customer is locked into it. 

Agent: What type of non-profit is this app usually used for?

CSI Works Support: Mostly churches. When there is an organization that doesn’t have products or sales and are just looking to make money through donations, this app works perfectly for them.

Agent: Can the transactions be processed through apple pay?

CSI Works Support: Yes. Any kind of transaction the device can do, the app can do.

Agent: Are the donations all anonymous, or can customers choose to display their name?

CSI Works Support: The name is automatically taken from the card used to process the transaction. You will always know the customer’s name. 

Agent: What is the difference between the Donation Kiosk and the Donation Counter app?

CSI Works Support: The fundraiser counter is a different program, it doesn’t ask for money from customers at all. If you have a business, for example, that says “If you buy from us, we will give 5% to this mission, we are fundraising money for the homeless or this church”, basically the merchant says “If you buy from me, we will take part of what you’ve paid us and we will make a donation.”

Agent: Can you round up on a customer’s order?

CSI Works Support: No, it’s not about taking money from customers. Rounding up would be taking from the customer. Are you familiar with Toms Shoes? 

Agent: Yes.

CSI Works Support: So Toms Shoes says that every time you buy a pair of shoes they will donate a pair to somebody else. If you have a business that wants to say that, a business that wants to say “Everytime you buy from us we will donate” this is the program. The business doesn’t ask anything of the customer, the customer just sees that their purchase adds to the donation. This is very different from Donation Kiosk because Donation Kiosk says “Give me money” and Donation Counter says “Buy stuff and we will give money”. There’s also a screen that you can display on any smart screen or any TV screen that has internet, we provide a URL that shows the donation fund going up every time a transaction happens. The customer can therefore say “Oh I just bought this and now $5 is being donated.” If you have a business that supports local communities, like a pizza place that supports a kid’s baseball team, and they are fundraising for them, then this is an app they can use. Whereas the first one is all about churches and asking for money straight up.