How to Troubleshoot Screen Capture App Error Message

Type: Support Call

Call Reported On: 11/3/2021

Products Discussed: Screen Capture App, Clover Mini

Q&A

Merchant: I have installed the Screen Capture App on to a Clover Mini (2^nd Gen).  I have entered a valid email address and started the service.  I get the icon. Press to capture screen.  But I never receive an email.  Do you have any trouble shooting tips?

CSI Works Support: There’s a minor step after the screenshot is taken that you need to click back button on clover after which you will see a toast message saying screenshot sent.

Check out the video: https://youtu.be/jrZuB2ZfJTQ

Merchant: Thank you for the response.  I had watched the video but must have missed the back button instruction.

I am getting a response now.  But it is an error message “There was an error sending screenshot.  Please check internet connection and try again”.  The device is connected to WiFi.

I will have to check with our Network Infrastructure Team to see if there some restriction that is causing this.

CSI Works Support: Thanks for letting me know.

Yes, your firewall might be blocking our app.

I just tested on production environment, and it appears to be working.