Do Old CAS LP1000 Work with Clover?
Type: Support Call
Call Reported On: 2020-06-17
Products Discussed: Variable Price Barcode Parser
Q&A
Agent:
The merchant is looking for a scale that would integrate with Clover, print labels with a bar code, ingredients list, price and possibly his logo. It needs to be easy to program with the ability to use the Clove to input the info.
He uses an older CAS scale with printer and he has to program it which he hates cause it takes so long.
Can you help, will you support the scale and what would you recommend and price?
CSI Works Support:
Yes, we support everything we sell.
What is the scale he has now? Is it CAS LP1000?
Agent:
CAS label printer. Do these types work through Clover?
CSI Works Support:
Yes, this is an OLD CAS LP1000 model aka (ABC)
It does not connect to computer and only way to program things is via the scale itself.
The New CAS LP1000N model has an ability to connect to computer with USB cable.
Via computer merchant can interface with the scale in a much more efficient and faster way.
The computer must be windows based with USB connections.
In all other respects the scale will look and function similarly to the one they have now.
Agent:
Does it tie into the Clover at all? Or just a window computer? Is this the best choice for his needs? Pricing wise and support, how does that work? I think we were both thinking that in some way it worked thru the clover POS.
So the PLU part goes away when using a windows based computer.
Does it matter which clover device and which SaaS device is chosen, even though there really isn’t an integration per se.
What would the next steps be for the merchant? He has two clover mini’s right now that are customer facing for payments only.
CSI Works Support:
The only scale that can connect to Clover in any way is CAS SW-RS the 20 lb capacity without label printing capabilities.
All other scale technically never connects to clover
We make label printing scale work with clover via the barcode the scale prints. This is where our Variable Price barcode parser app comes into play.
Before it all works merchant will be expected to setup items in Clover and in Scale
The item codes will match in both system and that’s what makes it work
There are shortcuts. For instance, if items are setup on Clover like Variable price items
Then merchant is only expected to update pricing for items in their scale. If they have items setup as per unit then the merchant will have to duplicate the setup of items on both systems.
The only way to interface with CAS scale is either via the scale itself or with USB connected windows-based computer.
CAS LP100N model See Prices
When bought from us we provide unlimited support and training via phone and zoom where needed. As a last resort I do things on my end and make videos for merchant to follow.
Here is an additional playlist that shows how to work with this scale and Clover in depth:
https://www.youtube.com/playlist?list=PLTewB_x-OrfkdwpOS1ESlWjRTgwJDAl6S
I am sorry I can’t get involved in troubleshooting this specific scale.
I try to prioritize my investment of time to customers who support us. I otherwise would go out of business.
I am extremely hands on with customers who buy equipment from us here www.cas4clover.com
For everyone else I do the best I can which is videos and other support material and basic setup instructions. Beyond that the dealer who sold it should get involved.