How to Troubleshoot Mix and Match Bundle App When It Isn’t Adding Discounts
Type: Support Call
Call Reported On: 2021-11-26
Products Discussed: Mix and Match bundle app
Q&A
Merchant:
I have installed and activated the Mix and Match bundle app and am using the 30 day free trial.
However, I have set up a bundle discount and made it active, but it just doesn’t seem to work (doesn’t add any discount) to the selected products?
Do I have to activate anything else? Does the free trial not actually allow the discounts to work in real-time? How do I then purchase the proper software?
CSI Works Support:
The app does not require any activation and what you are experiencing has nothing to do with subscription.
I would suggest we troubleshoot how your discounts are setup.
Here is a detailed video I have of how I have it working. Can you watch it and match to what you have and see if it resolves the issue:https://youtu.be/KLVRHma1ROc
Or https://youtu.be/nmxjdGurqxQ
Merchant:
Many thanks for your email. I think I was trying to do something that the app can’t do, but I think I have worked around it. I was trying to set up a mix and match discount that would take any 3 products from a selected range and when 3 products were added to the order it would make the total order price £10.
Is there a way to do this?
CSI Works Support:
We have an update currently pending approval from Clover.
Once that update is approved you’d be able to do what you described.
I’ll keep you posted when we published an update.
Merchant:
1. Thanks for the info – hopefully Clover approve soon!
2. Is the app the same Mix and Match Bundle app or do I need to download something new?
3. Do I need to do an update? It was installed before, so will it auto update? The current version on your website states it was updated 29th July?
CSI Works Support:
1. The app has been approved and published.
There is new functionality that would enable you to do the combo overwrites.
2. No that’s the app.
3. Here is a quick video I shot to show you how to push an update.
Thanks!