How to Change Sales Tax While Using Multiple Clover Flex Devices?

Type: Support Call

Call Reported On: 02-20-2022

Products Discussed: Geo Tax Changer

Q&A

Agent:

We had an agent contact us wanting to know if there was a way to change the sales tax based on location. He noticed that our Geo Tax Changer app had been discontinued and wanted to know if we had replaced the app. The reason he wanted to know is because is working with a merchant who needs an app that will be able to pick up sales tax for multiple Clover Flex devices, with the same merchant ID, and located in different areas.

CSI Works Support: 

The Geo Tax Changer app was discontinued for this reason. We made the app to change the sales tax based on location. We can get Clover to identify its location and trigger the tax change. The problem is that we can’t get Clover to stop syncing.

For example, let’s say you have 10 flexes on the same merchant IDs and all in different locations. If Flex 1 triggers the tax change to New York and at the same time or within 10 seconds Flex 2 start an order in California, then the tax rate will get switched to New York. The reason why the tax rate gets switched is because Clover Syncs all its devices on a single merchant id.

Clover syncing all its devices on a single merchant id creates a huge problem. While our app can change the sales tax it creates an infinite loop whereby flexes in different locations are triggering different sales tax rate and merchant still has to be very mindful of what sales tax is being applied.

This is the reason we unpublished Geo Tax Changer. Clover won’t stop syncing its devices and we can’t find a stable solution to this problem.

Natural solution to your problem is different Merchant Ids for each location.