What happens if I install both Barcode Parsers?
Call Type: Support Call
Call Reported On: 01/02/03
Products supported: Variable Price Barcode Parser/ Weight Embedded Barcode Parser
Problem Statement:
Merchant: We are using your app, the Variable Price Barcode Parser, I have a clover system. I downloaded the Weight Embedded Barcode Parser and the Variable Price one. For some reason, it’s not working on one of my Clover registers so I think I did something wrong.
Here is the scenario I am working with: both of CSI Works’ barcode parsers are installed
Troubleshooting:
CSI Works support: Send us a picture of your label.
Solution:
CSI Works support: This is a price embedded barcode (the price of the item is within the numbers of the barcode, the first 4 of the last 5 digits, “0620”.), so you need to use the Variable Price Barcode Parser. You need to uninstall the weight-embedded barcode parser:
”More Tools App > Weight-embedded Barcode Parser > uninstall
Merchant: I already have the Variable Price Barcode Parser.
CSI Works support: Now open the app. What does it say about configuration?
Merchant: It says “Configuration is not complete. App is not ready for use.” It says to press these buttons:
”close the app. Go to the Settings app > accessibility > Variable Price Barcode Parser > flip the switch to give it the permissions it needs to function.
CSI Works support: now close the settings and open the Inventory app. Tell me about your chicken salad item:
”Inventory app > edit the item > this person has:
Merchant: When I scan the barcode now, it comes up with the price of $106.20 (an extra $100 more than what’s on the label)
CSI Works support: The Barcode Parser App is reading an extra leading digit in the barcode, so you need to change it's settings:
”> Open Variable Price Barcode Parser app > top-right corner there’s a settings icon, go there. > chose the barcode $99.99 format
Merchant: Back at the reister app, I scan again. It's working perfectly!