July 31, 2020 - CSI Works

How to Set up Product Codes for Torrey Scale

Call Type: Support Call

Call Reported On: 1/4/19

Products supported: Weight Embedded Barcode Parser

Problem Statement:

We now support and sell Tor-rey scales.

Merchant: I have a Clover station. I just purchased Tor-rey scale, and it doesn’t read the barcodes.

CSI Works Support: You say the Variable Price Barcode Parser app doesn’t work?

Merchant: Well, the barcode is not in the same form, so it’s normal but it doesn’t read it.

CSI Works Support: Please send me a picture of the barcode.

Troubleshooting:

Solution:

These barcodes need the Weight-Embedded Barcode Parser, and was printed with a Torrey W-Label scale.

CSI Works Support: So, tell me how you set this up on Clover?

Merchant: It just doesn’t read it. I just type the price. Before, you had me program it, I had only one barcode, and its Product Code on Clover is 200000, that’s the code you gave to me. This one seems to have more 0s.

CSI Works Support: So in Clover, in the inventory, what are you putting for the product code?

Merchant: I don’t put anything. I just purchased this scale 3 days ago

CSI Works Support: Open the inventory app please.

Merchant: I have an item called Meat. And I used to have the previous barcode that you gave me.

CSI Works Support: What is Meat’s product code?

Merchant: I have 200,000.

CSI Works Support: Can you make it just 6 zeroes? (000000), without the two?

Merchant: Ok. *counting zeroes* one two three four five six. Ok.

CSI Works Support: And is the pricing type set up as variable?

Merchant: Yes. It was working fine before.

CSI Works Support: Oh okay, you just changed the scale. Can you try to scan it now, in the register?

Merchant’s Scanner: Beep.

Merchant: Yes, it’s working now.

Merchant: Ok, good. Now I have a question: I sell different kinds of meat, lamb, goat, chicken,... and before my previous scale, I couldn’t program it, so we set up all barcodes for one kind of meat. That made Clover’s inventory change report say that there’s just meat that has been sold. But it doesn’t tell me what kind of meat. So now I wanna separate it. I tried to find the Tor-rey W-Label website, but I couldn’t find it. I’m having an issue programming it because I can’t find the manual. I didn’t get a CD with the scale, and I’m trying to get help from Youtube.

CSI Works Support: Hey! We now have a video that explains how to use the scale!
You also should be able to find a manual for this scale somewhere on the internet.

You can add items to the Tor-rey scale and then add them to Clover, and it would work.

Merchant: but I’ll need a different barcode, right?

CSI Works Support: When you add your items to the scale, it will print a different barcode for every different item.

Merchant: So suppose I add an item Lamb with a PLU 101 and Beef is 102, It’s gonna generate a different barcode?

CSI Works Support: Yes, and then Clover will recognise it as lamb or as beef.

Merchant: So I don’t have to change anything in Clover.

CSI Works Support: No, once you do need to do it: you have to add all of your meat to your scale and then add all of your meat to your Clover.

Merchant: So when I put the item into Clover, what product code do I put for the Lamb?

CSI Works Support: Well, I looked at the barcode that you printed from the Tor-rey and I see that it’s six zeros (000000), so when you create a different plu, the first 7 digits (you want to enter 6 of them into Clover, leave the first one or the seventh one out) will be different, so you’ll use those digits instead.

To get the product code that will work for Clover, do this:

After getting the Weight-Embedded Barcode Parser and enabling it (open the app and it will tell you what you need to do), go to the inventory app on Clover and put the 6 digits between the 7th-to-last digit in the barcode and the 12th-to-last digit in the barcode as the product code:

And also give the item a name. If you are using the weight-embedded parser, you must put the price per unit into the inventory app as well.

Merchant: I sent you another label, it’s not working.

CSI Works Support: Try to change it from 000000 to 200000.

Merchant: Yess, now it’s working. Thank you. So now, next time or tomorrow I’m gonna start entering the products by code into my torrey scale. So normally, I’m gonna say this is lamb, this is chicken leg, this is chicken breast, so when I print them and scan on the clover, it should say chicken breast.

CSI Works Support: So this item that you sent me you called…

Merchant: This is “Meat”.

CSI Works Support: What you did to put this item in Clover, do the same thing on your scale. Use the same name, and find the product code. Enter all the items into both Clover and your scale. Not all of the product codes will be 200000 like I sent you, the 6-digit number depends on what’s on the product code. 200000 is only for this item. For the other item, you want it to be something like 000001 or 20001 or 001337.

Merchant: When I create a new product, I’m gonna see what it’s gonna print and then go from there.

Do I Need the Variable Price Barcode Parser or the Weight Embedded Barcode Parser?

Call Type: Pre-sale Support

Call Reported On: 01/02/03

Products supported: Variable Price Barcode Parser/ Weight Embedded Barcode Parser

Use Case:

Decide: Variable Price Barcode Parser or Weight-Embedded Barcode Parser?

Troubleshooting:

This depends on the labels that come out of your label-printing scale. These printers also put the product’s packing date, total price, total weight, and product name in human-readable text onto the label. If the price’s digits can be found within the latter half of the barcode, then use the Variable Price Barcode Parser. If the weight’s digits can be found within the latter half of the barcode, use the Weight-Embedded Barcode Parser.

Solution Proposition:

This barcode needs the Variable Price Barcode Parser

This barcode needs the Weight-Embedded Barcode Parser

Please don’t use both apps at the same time, as they will conflict with each other.

After getting the app, go to the inventory app on Clover and add put the 6 digits between the 7th-to-last digit in the barcode and the 12th-to-last digit in the barcode as the product code:

”

050425

001337

And also give the item a name. If you are using the weight-embedded parser, you must put the price per unit into the inventory app as well.

What to do When the Price in the Hundreds Digit is Wrong?

Problem Statement:

Solution:

How to Set up a Product Code for Torrey Scale

Problem Statement:

Troubleshooting:

Solution:

Do I Need the Variable Price Barcode Parser or the Weight Embedded Barcode Parser?

Use Case:

Troubleshooting:

Solution Proposition:

Resources

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