Merchant: Files are being exported with errors, can you please explain.

 

CSI Works Support:Below error email is generated by our software which gathers the reports and sends them to Tobacco Scan Data folks.

We send reports according to schedule, weekly. Before sending the report, our software validates it like Altria or Reynolds would, and if it has error, our app will trigger the email you are seeing. If you login to your Clover account on web (Dashboard) and navigate to Tobacco Scan Data app and in corresponding date you will see error and upon clicking on view details you should be able to see the error.  I believe there is 1 day lag between error message and report being sent to Altria or Reynolds. If you address the validation errors before the report is sent then corrected information will be included in the report.