Can I Add Customers from a Desktop or Does it Have to be from my Flex Terminal?

Can I Add Customers from a Desktop or Does it Have to be from my Flex Terminal?

Type: Support Call

Call Reported On: 01-22-2022

Products Discussed: Customer++ cloud crm

Q&A

Agent:

I downloaded Customer plus plus from my Clover account.  I have a few questions:

  1. Can I add customers from a desktop or does it have to be from my Flex terminal?
  2. I don’t see an option to edit customer forms from my desktop, is that Flex terminal only?

CSI Works Support: 

Yes, the functionality is available only on Clover devices like Flex or other Clover devices. The interface for Web is not for editing.

It’s to export customer data.

Customer++ cloud crm - 01/29/2022

What Does Scan Data Notifications Needing Attention Mean?

What Does Scan Data Notifications Needing Attention Mean?

Type: Support Call

Call Reported On: 01-23-2022

Products Discussed: Customer++ cloud crm | Tobacco Scan Data

Q&A

Agent:

What Does Scan Data Notifications Needing Attention Mean?

Attention Retailer:

The Scan Data file submitted and processed for the Store identified below contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

Loyalty Status
ALL USSTC SKUs Opted In, Missing or Incorrect Loyalty Promotion Code

CSI Works Support: 

This email says that not all USTCC products are selected for loyalty program (in cloud crm not all products are selected for this one)

Customer++ cloud crm / Tobacco Scan Data - 01/29/2022

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