Does the Negative Tender App Allow You To Show An Entire Transaction in One Ticket?

Type: Support Call

Call Reported On: 2021-12-17

Products Discussed: Negative Tender App, Redeem Lottery App

Q&A

Agent:

An agent reached out needing help with the Negative Tender App, and Redeem Lottery App. He said that he had liked the Negative Tender App because of the reporting capabilities at the end of the day are great.

He printed the following demo transaction ticket

I presented both the Lotto payouts and negative tender apps. He likes Neg tender.  The reporting at days end is great.

In the demo we printed out the transaction ticket.

The agent explained the following:

The person bought $19.01 in merchandise and scratch cards and online lotto.  They paid for it with a $50 in lotto winnings.  The $19.01 purchase does show it was paid for by a lotto payout, but doesn’t show the amount of total lotto winnings or the change to the consumer.  The “Kitchen order” shows the $50 payout.  It works.

However, I went to the gas station across the street and we ran a sample ticket there.  We ran a transaction with a $1 Online purchase and a $2 scratchoff purchase and payed for by a $5 lotto payout.  That’s a $3 purchase and a $2 cashback. Everything shown in one ticket.  The merchant wants to be able to get to the simpler ticket if this can be done.

CSI Works Support:

No, unfortunately it’s not possible to do it on one ticket.

Agent:

Not possible? Or not possible today but something you could do down the road??

CSI Works Support:

Not on Clover. We don’t have access to their receipt on that level.