Can Advanced Fees App be Used as Credit Card Surcharge Solution?
Q&A
Merchant: I was wondering if you could help me figure out why this is happening?
I do have the advanced fee app installed and running. All orders that use credit cards get charged a 3.5% fee. I ran these transactions via loopz gift card app and they were run as store credits so the app shouldn’t charge a fee.
CSI Works Support: The app (Advanced Fees) is not designed for credit card surcharge.
It does not trigger on selection of payment type. In fact, we recently had Clover take the app off market for a few days while they investigate if we advertise it as such. We don’t.
It can trigger the fee based on a question which pops up only in Clover Register app.
Question can be controlled by you.
Here is video demo: https://youtu.be/sZ8tBWRRSZU
Merchant: Is there anyway for the fee question pop-up when you click the pay button not when you start the transaction?
CSI Works Support: There is not a way to trigger on Payment button.