Will Employees Know Employee Tracker App is Installed on Clover POS?

Will Employees Know Employee Tracker App is Installed on Clover POS?

Type: Support Call

Call Reported On: 09-05-2021

Products Discussed: Employee Tracker App

Q&A

Merchant:

A merchant contacted CSI Works because they are interested in using the Employee Tracker App on Clover POS. The merchant wrote:

“I am considering the Employee Tracker App for my new Clover. Will my employees be aware that it is installed and can they manipulate it without my knowledge?”

CSI Works Support: 

Those employees who care enough to find out will know that it’s installed.
Unless employees have admin privileges, they will not be able to manipulate the app to cheat it.
The interface for the app is available on Web only. Once installed you would have access to it via Clover web dashboard.

Merchant:

The merchant followed up and said:

“Employee Tracker App it’s subscription is based on the number of employees I plan to monitor, right?”

CSI Works Support: 

Our support team response:

“Yes, correct.”

Employee Tracker - 04/01/2022

Putting App on Individual Devices

Putting App on Individual Devices

 

Call Type: Support Call
Call Reported On: 10/08/21
Products Discussed: Employee Tracker

Problem Statement:

Merchant:

I started using Employee Tracker today. I added it to clover from my desktop. When I checked the individual devices, it seems the app is already there. It says “Success” when I open the app, but says to enable if needed. How do I ensure it’s enabled? And is there a way to hide the app itself from the employees?

CSI Works Support:

The app interface for you is all on web dashboard. Login to your clover account and navigate to our app on the web.

There you’ll be able to enable tracking rules for individual employees. The app you installed on device is good. The message success is also good. It will now have access to monitoring things.

When you enable triggers on web, you’ll start getting emails when trigger is activated and it sends email letting you know what was deleted, discounted, refunded, logged in.

Employee Tracker - 01/07/2022

How to Cancel Employee Tracker App Subscription and Billing?

How to Cancel Employee Tracker App Subscription and Billing?

Type: Support Call

Call Reported On: 2022-01-05

Products Discussed: Employee Tracker

Q&A

Merchant:

I need to cancel my employee tracker. The bar is no longer in business.

CSI Works Support:

Thank you for reaching out. I am unable to uninstall the app from your account.

To cancel the subscription please login to your Clover dashboard.

Navigate to “More Tools”.

Then find the app you wish to uninstall.

When you open it there you will see an Uninstall button.

Once uninstalled the app subscription is canceled and there will be no more billing.

For your reference here is video: https://youtu.be/3rQLUmCS8mA

Employee Tracker - 01/07/2022

How to get Started Using Employee Tracker and How Does it Work?

How to get Started Using Employee Tracker and How Does it Work?

Call Type: Frequently Asked Questions - Onboarding

Call Reported On: 02/02/19

Call With: Sales Agent

Products Discussed: Employee Tracker

New Install Frequently Asked Questions:

Sales Agent: I just set up my client with the Employee Tracker app and I was wondering how we should get it going.

 

CSI Works: The app automatically starts to track when it is downloaded on a device. The interface is web-only, so you can only see the UI if you log into the same account through the web. You will be able to access the ability to set up alert triggers from the online interface.

Sales Agent: How do we access the online interface?

 

CSI Works: You just log into the Clover website with the same login as your device. You should use the merchant account.

Sales Agent: I am seeing a screen that says “Select a Merchant” when I click on the employee tracker app on the web. My client has an old account and two current devices so we have three different merchant IDs. 

CSI Works: Our app does not integrate all merchant IDs/multiple locations into one app. You only choose one. 

Sales Agent: How do I set up the triggers for alerts?

CSI Works: First, you have to select at least one employee to track. Each employee costs $0.99 to track. You can set up triggers under “tracking rules”. Triggers include deletion of open orders and issuance of discounts.

Sales Agent: I am seeing an analytics tab.

CSI Works: You will see this tab start to automatically fill up with information after about a day. The information just includes employee analysis and quality of transactions.

Sales Agent: I am looking at tracking rules now.

CSI Works: The tracking rules is where the owner can decide what kind of employee actions trigger the system to save and store that data. We offer about five different options for tracking triggers. This includes deletion of open orders, deletion of items, discounts, refunds, and logins.

Sales Agent: Why would we need to track logins?

CSI Works: If an employee figures out an admin’s login then nobody would know and therefore they could get away without being tracked. But when you track logins, then you can see if there is any suspicious behavior. If you see suspicious logins, then you can look at security footage and see who was logging in at that time. If there are too many triggers you can always go into the settings and disable them at a later date.

Employee Tracker - 08/02/2020

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info@csiworks.net
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