How Do I Resolve a Scan Data Notifications from Altria About Opted in, Missing Y Indicator Needing Attention?

Type: Support Call

Call Reported On: 01-30-2022

Products Discussed: Discount Scheduler, Tobacco Scan Data

Q&A

Merchant:

One of our merchants received the following notification from Altria:

Attention Retailer:

The Scan Data file submitted and processed contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

CSI Works Support: 

This message says that you need to include these two brands into multipack discount program.

You can do this in Discount Scheduler by editing existing discount and adding these items to it.