How Do I Resolve the Data Notifications Needing Attention Error Message About Pricing Opportunity from Altria? – Draft
Type: Support Call
Call Reported On: 02-07-2022
Products Discussed: Tobacco Scan Data Reporting
Q&A
Merchant:
We had a merchant contact us because they received a message from Altria regarding pricing errors. The email looked like this:
Subject: Scan Data Notifications Needing Attention
Attention Retailer:
The Altria Scan Data file submitted and processed contains errors that require corrective action by you or your Third Party Scan Data Service Provider.
| Pricing Opportunity | # days with failed transactions | Last Date of Failing Price |
| January 2022 Marlboro Special Select PSO | 3 | 2022-01-17 |
| January 2022 Marlboro Mainline Non-Menthol PSO | 12 | 2022-01-28 |
| January 2022 Marlboro Black Non-Menthol PSO | 5 | 2022-01-26 |
| January 2022 Marlboro Black Menthol PSO | 3 | 2022-01-15 |
| January 2022 Marlboro 72s PSO | 4 | 2022-01-27 |
CSI Works Support:
The error message above talks about pricing opportunities.
This means that items they called out are not priced correctly on your side.
You will need to update pricing on these items.
| January 2022 Marlboro Special Select PSO |
| January 2022 Marlboro Mainline Non-Menthol PSO |
| January 2022 Marlboro Black Non-Menthol PSO |
| January 2022 Marlboro Black Menthol PSO |
| January 2022 Marlboro 72s PSO |