How to Correct “Scan Data Notifications Needing Attention” Message
Type: Support Call
Call Reported On: 10/24/2021
Products Discussed: Discount Scheduler,
Q&A
Merchant: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending YYYY-MM-DD, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.
If you need assistance to address the error(s) identified below, you can connect with live support at the AGDC Service Center for assistance with this issue.
|
Pricing Opportunity |
# days with failed transactions |
Last Date of Failing Price |
|
October 2021 Marlboro Black Non-Menthol PSO |
# |
YYYY-MM-DD |
|
October 2021 Marlboro Black Menthol PSO |
# |
YYYY-MM-DD |
|
Multi-Pack/Multi-Can |
Y Indicator (Y/N) |
Price Pass thru (Pass/Fail) |
Volume Failing |
|
Marlboro |
Opted in, Missing Y Indicator |
NA |
NA |
Visit www.insightsc3m.com to review Scan Data reports and access additional details about the issues listed above.
*Note: This email may not include all issues related to your Store’s Scan Data file submissions or reflect recent resubmissions for your Store. Be sure to check your Store’s Scan Data reports via www.insightsc3m.com for additional information.
CSI Works Support: This email has 2 messages in it.
- Pricing Opportunity.
Altria is saying that these products listed are not priced correctly. You’d have to get in touch with your agent and update pricing in inventory once you know what it needs to be.
- Multi-pack Multi-can Discounts
They are saying that you need to discount Marlboro products as part of the multi pack discount.
On Clover this is done with Discount Scheduler app which you can install at no additional cost and setup to trigger Marlboro discounts.
Here is a video how to do it: https://youtu.be/UVAHp7yPmLc