How to Fix USSTC Loyalty Error Message?
Type: Support Call
Call Reported On: 2021/10/24
Products Discussed: Altria Scan Data Reporting Service, Customer Plus Plus App
Q&A
Agent: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending 2021-10-16, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.
If you need assistance to address the error(s) identified below
|
Loyalty |
Status |
|
ALL USSTC SKUs |
Opted In, Missing or Incorrect Loyalty Promotion Code |
We are getting this error message for USSTC Loyalty. Can you please advise what to do to fix it?
CSI Works Support:
The error message says that you are either not discounting the loyalty customers on USSTC products or not doing so on all items.
If you have USSTC Discount setup then just edit and make sure you select all USSTC sku’s.
If you don’t have USSTC discounts setup for loyalty do so in customer plus plus app.