Agent Presale Support Archives

Clover DUO & Integration with Variable Price Barcode Parser & Compatible Barcode Scanner

Type: Email Question

Call Reported On: 2-01-2024

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Agent:
I am a Sr. Business Consultant, direct with CLOVER and have a question about a client’s needs. They are a GROCERY store with bar code scanning and labels. They are liking what your app shows and offers but we are needing clarification/verification on the compatible bar code scanners.

Clover does not make a specific scanner as there are (2) options:
1. Use the integrated scanner within the POS
2. Use a compatible ZEBRA DS 2208 bar code scanner

Can you please provide us with insight on options for the bar code to be read by CLOVER equipment? Thank you in advance for your time and expertise.

CSI Works Support:
Our solution will work with barcode scanners that are purchased directly from Clover.
Indeed, Clover offers 2 models you can see it here: https://clover.com/pos/accessories.
As long as the barcode scanners are purchased from Clover they will come properly configured to work with our app.

Here is a video explanation of barcode issue if its not bought from Clover Directly:https://youtu.be/aTKq_Z0Ffyg

Merchant:

The barcode scanners we have did not come from Clover.
Do you know someone who can help us configure the scanners we have?

CSI Works Support:
If the scanner is the same model clover sells, theoretically its possible but, we do not know how to do that. Our recommendation is to buy scanner from Clover.

Agent:
Thanks for the response. Are you stating that this is a matter of CLOVER programming the barcode scanner prior to shipping it out? I know clover does sell the DS2208 but not aware of us actually encrypting, programming etc prior to it being deployed.

Please confirm your thoughts and can proceed with internal inquiry with CLOVER.

CSI Works Support:
I am stating that if you buy the same model barcode scanner from Clover it will be plug and play,
If you get the same model barcode scanner from amazon it will not be plug and play even thought it’s the same model.

Scales Compatible with App

Type: Support Call

Call Reported On: 1/13/2021

Products Discussed: Capability Statement

Q&A

Merchant:

Hi CAS, Could you advise which compatible scale models are for this app? Thanks a lot!

CSI Works Support:

Our company is not CAS we are CSI Works. We sell CAS among other brands.

There are too many scale units to list that can be made to work with Clover.

Here is a PDF Capability Statement showing everything we offer for Sell by Weight merchants including links for scale stores.

You can also see a list of scale units with links here: https://csiworks.net/hardware/

Agent Presale Support / Variable Price Barcode Parser / Weight Embedded Barcode Parser - 12/05/2021

Can I Use a Completely Mobile Barcode Scanner with Clover?

Can I Use a Completely Mobile Handheld Barcode Scanner with Clover?

Call Type: Pre-sale Support Call

Call Reported On: 4/4/019

Products Discussed: Barcode Scanner/ Clover Flex

Problem Statement:

Clover Support Agent: The barcode parser worked when we scanned it on the internal, built-in scanner but not the external scanner.

CSI Works Pre-sale Support: If it doesn’t work with the external scanner, that means that you didn’t buy the scanner from Clover. You have to buy it from Clover. Give them a call. Other scanners won’t work.

Clover Support Agent: The only problem is that they want handheld, and this doesn’t have handheld.

CSI Works Pre-sale Support: Clover has a handheld solution.

Clover Support Agent: No no, something that they can pick up from the counter and take it to the ground like for if there’s any heavy stuff. The salesperson wants a completely handheld mobile scanner that they can take anywhere in the store. Not one that connects by a wire.

Solution:

CSI Works Pre-sale Support: Sell them a Flex. Clover Flex can do that, but for the station, they need to either use a built-in barcode scanner, because the scanner that they have is not gonna work. They have to buy from Clover, since it has special codes in it. If the merchant needs something to walk around in the store with, sell them a Flex.

CSI Works Pre-sale Support: You have two solutions.

Our official recommendation is to buy the Clover Flex. It can scan a barcode and add it to an order so that you can proceed with checkout when the customer has a heavy item far from the station.

Clover Support Agent: How about the tickets. This is like a traditional grocery store type of deal, and sometimes we have very heavy, 40-lb items that have arrived. So, while the customer is checking out all these items, if the merchant picks up a clover flex then the big item will go on a seperate ticket, it won’t go on the same ticket.

CSI Works Pre-sale Support: Don’t worry about having multiple transactions, the Flex can add onto a transaction that was started at the Station, so there will only be one receipt. We have a demonstration video.

The other solution is to connect the Clover handheld usb scanner using USB-over-WiFi technology. We haven’t tested this solution, but it might work for you.

Clover Support Agent: Please text me the demonstration video.

Agent Presale Support / Barcode Scanner - 08/04/2020

Clover DUO & Integration with Variable Price Barcode Parser & Compatible Barcode Scanner

Clover DUO & Integration with Variable Price Barcode Parser & Compatible Barcode Scanner

Q&A

Scales Compatible with App

Scales Compatible with App

Q&A

Can I Use a Completely Mobile Barcode Scanner with Clover?

Problem Statement:

Solution:

Resources

Contact Info