Can I use Honeywell MK3780-61A38 Fusion MS3780 barcode reader with Clover Point of Sale?

Type: Email Question 03-24-2024

Products Discussed: Honeywell MK3780-61A38, Cloud CRM, Variable Price Barcode Parser

Q&A

Korean Restaurant:
I am owner of Korean Restaurant in Utah. I have a Clover POS. Recently, my scanner broke and I bought same scanner Honeywell MK3780-61A38 Fusion MS3780 barcode reader. But it can’t read the first “2”. I ordered a scanner from the Clover website but, regional technician said he can’t guarantee the performance 100%.
Can you recommend reliable scanner works for my POS?

CSI Works:
Yes here is an explanation where to get barcode scanner and why yours does not work.

to get barcode scanner that works 100% with clover go www.clover.com/pos/accessories.
Thanks!

Butcher’s Processing, Scale, and Item setup options for Clover POS

Butchers Processing, Scale, and Item setup options for Clover POS

Type: Email Question 02-05-2024

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Butcher:
Hello, I am trying to set up the Weight Embedded Barcode application on Clover to work with our variable barcodes. We sell beef that we process ourselves, so the products are weighed and labeled with TemPac / Scale Manager (specifically made for beef processing) and then brought to our retail store to sell. I am just trying to get Clover to recognize the barcodes. Our items are sold at a fixed price Per Unit (lb). In this example, this item is sold at $17.50/lb. The product codes from our scale system are 3 digits; this one is 002, some are 303, 301, etc. I have them entered into Clover under product code as 5 digits – in this case, 00002. Just hoping to get some direction as to how to get this system to recognize our barcode, if it’s possible!
Butcher Label With Price Embedded

CSI Works Expert:

The barcode you have is Price Embedded.
The app you need to use is called Variable Price Barcode Parser.
Uninstall the weight embedded barcode parser and install variable price barcode parser.

Butcher:
The first application I used was the Variable Price Barcode Parser and it still would not recognize the barcodes either.

CSI Works Expert:
How did you set it up?
Can you provide similar details as to how you have created an item and what barcode type setting in our app you’ve chosen?

Butcher:
This item specifically:

• Created in Clover, with “Per Unit” price at $17.50 / lb (NOT “Variable” price, which is what I saw in all of the setup demonstrations for this app).
• Product code set to “00002”, the product code in our scale system and what ends up on the first half of the barcode.

As for type setting in the app, I’m not sure where to even view or modify that information.

CSI Works Expert:
Make these updates:

• Make the item variable price type in Clover..
• In product code set to 200002 do not ignore the first 2

• Open variable price barcode parser, click on 3 lines in top left corner to open menu, then click on settings, then on barcode types. You’ll see 3 options you can choose from pick option 3 and save.

Butcher:
Hmm… that is not working either. Would the type of scanner I’m using cause issues? I saw on your app that it said something about buying a scanner specifically from Clover.

CSI Works Expert:
Yes. If your barcode scanner did not come directly from Clover it wont work.

Butcher:
Right after I sent that last email I tried it with the integrated Clover scanner and it still is not working.

CSI Works Expert:
I used your label on my clover and shot this video. All seems to work for me.

Please watch the video and follow the instructions I made for you in it.

Butcher:
Thank you, I was able to get it to work, however I have one issue: Having the price set to Variable creates a problem with our COGS and inventory tracking… we are processing a whole beef today and barcoding the labels. We put our inventory in as the total weight of all the items. For example, if we have two ribeyes in stock that weigh 0.75 lbs each, the total quantity on hand is 1.25 lbs. Currently we manually input the quantity (weight) at point of sale and the price is calculated because they are “price per unit” items and our COGS (cost) is per pound also. I’m worried that when we sell the products at variable price, it won’t remove the weight from inventory or give us an accurate COGS on hand. Have you ever had someone needing to use this application that needed to use price per unit? Can you advise?

CSI Works Expert:

Yes, I am familiar with this issue.

Today you have barcodes that embed total price. Because of this you are using Variable Price Barcode Parser. The app requires that you set up items as Variable. In this case you cannot know the break down of pounds in Clover.
You can do what you need but it requires some work.
1. You will need to switch your barcode that is printed from scale to embed total weight instead of total price.
2. Then on Clover you will need to uninstall Variable Price Barcode Parser and Install Weight Embedded Barcode Parser
3. In Clover inventory you will change the item from Variable Price Type to Per Unit Price Type.

Here is a video showing the difference between price and weight embedded barcodes:

This will accomplish what you are looking to do.

Barcode Scanner / Variable Price Barcode Parser / Weight Embedded Barcode Parser - 02/05/2024

Clover DUO & Integration with Variable Price Barcode Parser & Compatible Barcode Scanner

Type: Email Question

Call Reported On: 2-01-2024

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Agent:
I am a Sr. Business Consultant, direct with CLOVER and have a question about a client’s needs. They are a GROCERY store with bar code scanning and labels. They are liking what your app shows and offers but we are needing clarification/verification on the compatible bar code scanners.

Clover does not make a specific scanner as there are (2) options:
1. Use the integrated scanner within the POS
2. Use a compatible ZEBRA DS 2208 bar code scanner

Can you please provide us with insight on options for the bar code to be read by CLOVER equipment? Thank you in advance for your time and expertise.

CSI Works Support:
Our solution will work with barcode scanners that are purchased directly from Clover.
Indeed, Clover offers 2 models you can see it here: https://clover.com/pos/accessories.
As long as the barcode scanners are purchased from Clover they will come properly configured to work with our app.

Here is a video explanation of barcode issue if its not bought from Clover Directly:https://youtu.be/aTKq_Z0Ffyg

Merchant:

The barcode scanners we have did not come from Clover.
Do you know someone who can help us configure the scanners we have?

CSI Works Support:
If the scanner is the same model clover sells, theoretically its possible but, we do not know how to do that. Our recommendation is to buy scanner from Clover.

Agent:
Thanks for the response. Are you stating that this is a matter of CLOVER programming the barcode scanner prior to shipping it out? I know clover does sell the DS2208 but not aware of us actually encrypting, programming etc prior to it being deployed.

Please confirm your thoughts and can proceed with internal inquiry with CLOVER.

CSI Works Support:
I am stating that if you buy the same model barcode scanner from Clover it will be plug and play,
If you get the same model barcode scanner from amazon it will not be plug and play even thought it’s the same model.

Agent Presale Support / Barcode Scanner / Variable Price Barcode Parser / Weight Embedded Barcode Parser - 02/02/2024

How to Configure Zebra DS2208 to work properly with Clover

If you bought your Zebra DS2208 from source other than https://clover.com/pos/accessories
For Instance from Amazon.com You’ll find that the barcode scanner does not work on all the barcodes.

Here is a video explanation of this issue demonstrated on Clover Station Duo: https://youtu.be/aTKq_Z0Ffyg

To configure the Zebra DS2208 on Clover POS follow the following instructions:

Barcode Scanner / Uncategorized / Variable Price Barcode Parser / Weight Embedded Barcode Parser - 02/01/2024

Can I Use a Completely Mobile Barcode Scanner with Clover?

Can I Use a Completely Mobile Handheld Barcode Scanner with Clover?

Call Type: Pre-sale Support Call

Call Reported On: 4/4/019

Products Discussed: Barcode Scanner/ Clover Flex

Problem Statement:

Clover Support Agent: The barcode parser worked when we scanned it on the internal, built-in scanner but not the external scanner.

CSI Works Pre-sale Support: If it doesn’t work with the external scanner, that means that you didn’t buy the scanner from Clover. You have to buy it from Clover. Give them a call. Other scanners won’t work.

Clover Support Agent: The only problem is that they want handheld, and this doesn’t have handheld.

CSI Works Pre-sale Support: Clover has a handheld solution.

Clover Support Agent: No no, something that they can pick up from the counter and take it to the ground like for if there’s any heavy stuff. The salesperson wants a completely handheld mobile scanner that they can take anywhere in the store. Not one that connects by a wire.

Solution:

CSI Works Pre-sale Support: Sell them a Flex. Clover Flex can do that, but for the station, they need to either use a built-in barcode scanner, because the scanner that they have is not gonna work. They have to buy from Clover, since it has special codes in it. If the merchant needs something to walk around in the store with, sell them a Flex.

CSI Works Pre-sale Support: You have two solutions.

Our official recommendation is to buy the Clover Flex. It can scan a barcode and add it to an order so that you can proceed with checkout when the customer has a heavy item far from the station.

Clover Support Agent: How about the tickets. This is like a traditional grocery store type of deal, and sometimes we have very heavy, 40-lb items that have arrived. So, while the customer is checking out all these items, if the merchant picks up a clover flex then the big item will go on a seperate ticket, it won’t go on the same ticket.

CSI Works Pre-sale Support: Don’t worry about having multiple transactions, the Flex can add onto a transaction that was started at the Station, so there will only be one receipt. We have a demonstration video.

The other solution is to connect the Clover handheld usb scanner using USB-over-WiFi technology. We haven’t tested this solution, but it might work for you.

Clover Support Agent: Please text me the demonstration video.

Agent Presale Support / Barcode Scanner - 08/04/2020

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