What Does Altria Opted In, Missing or Incorrect Loyalty Promotion Code Notifications Needing Attention Mean?

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

A merchant reached out because they received an Altria notification about Opted In, Missing or Incorrect Loyalty Promotion Code for the Tobacco Scan Data app. 

CSI Works Support:

This message from Altria is about the week ending on 2/26/22

Altria is saying that in the week ending on 2/26/22 the retailer did not submit discounts on Loyalty and Multican.

This is a correct statement and there is nothing the retailer can do about it because they started issuing discounts after that date.

So in the week ending on 2/26/22 the retailer does not have any discounts to report.