How Long After Submitting Responses to MSA Support for Clover POS Can I Run Promotions?

Type: Support Call

Call Reported On: 08-30-2021

Products Discussed: Tobacco Scan Data

Q&A

Agent:

An agent contacted us because his merchant needed assistance with Tobacco Scan Data. MSA Support Services sent an email regarding setting up promotions and loyalty programs. However, after submitting their answers to MSA Support Services, they wanted to know when to expect to run promotions.

They wrote:

“So we have submitted multiple profiles; when can I expect to run the promotion?”

CSI Works Support: 

Our support team let this agent know that when you get to the “validated” status, they will be able to run promotions. You will receive an email from MSA letting you know when you’ve moved to that status.