Altria Scan Data Reporting Service Archives

How to Fix USSTC Loyalty Error Message?

Type: Support Call

Call Reported On: 2021/10/24

Products Discussed: Altria Scan Data Reporting Service, Customer Plus Plus App

Q&A

Loyalty	Status
ALL USSTC SKUs	Opted In, Missing or Incorrect Loyalty Promotion Code

We are getting this error message for USSTC Loyalty. Can you please advise what to do to fix it?

CSI Works Support:

The error message says that you are either not discounting the loyalty customers on USSTC products or not doing so on all items.

If you have USSTC Discount setup then just edit and make sure you select all USSTC sku’s.

If you don’t have USSTC discounts setup for loyalty do so in customer plus plus app.

Customer++ cloud crm / Tobacco Scan Data - 12/14/2021

How to Correct “Scan Data Notifications Needing Attention” Message

Type: Support Call

Call Reported On: 10/24/2021

Products Discussed: Discount Scheduler,

Q&A

Merchant: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending YYYY-MM-DD, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

If you need assistance to address the error(s) identified below, you can connect with live support at the AGDC Service Center for assistance with this issue.

Pricing Opportunity	# days with failed transactions	Last Date of Failing Price
October 2021 Marlboro Black Non-Menthol PSO	#	YYYY-MM-DD
October 2021 Marlboro Black Menthol PSO	#	YYYY-MM-DD

Multi-Pack/Multi-Can	Y Indicator (Y/N)	Price Pass thru (Pass/Fail)	Volume Failing
Marlboro	Opted in, Missing Y Indicator	NA	NA

Visit www.insightsc3m.com to review Scan Data reports and access additional details about the issues listed above.

*Note: This email may not include all issues related to your Store’s Scan Data file submissions or reflect recent resubmissions for your Store. Be sure to check your Store’s Scan Data reports via www.insightsc3m.com for additional information.

CSI Works Support: This email has 2 messages in it.

Pricing Opportunity.

Altria is saying that these products listed are not priced correctly. You’d have to get in touch with your agent and update pricing in inventory once you know what it needs to be.

Multi-pack Multi-can Discounts

They are saying that you need to discount Marlboro products as part of the multi pack discount.

On Clover this is done with Discount Scheduler app which you can install at no additional cost and setup to trigger Marlboro discounts.

Here is a video how to do it: https://youtu.be/UVAHp7yPmLc

Discount Scheduler / Tobacco Scan Data - 12/09/2021

What Does the “Scan Data Notifications Needing Attention” Mean?

Type: Support Call

Call Reported On: 10/24/2021

Products Discussed: Discount Scheduler App, Altria Scan Data Reporting Service, Customer Plus Plus App

Q&A

Agent: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending 2021-10-16, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

If you need assistance to address the error(s) identified below, you can connect with live support at the AGDC Service Center by calling 1-866-928-3510. Choose Option 1 for Retailer, then Option 2 for Scan Data, then Option 1 for assistance with this issue.

Multi-Pack/Multi-Can	Y Indicator (Y/N)	Price Pass thru (Pass/Fail)	Volume Failing
Copenhagen Wintergreen/Mint	Opted in, Missing Y Indicator	NA	NA

Loyalty	Status
ALL USSTC SKUs	Opted In, Missing or Incorrect Loyalty Promotion Code

Visit www.insightsc3m.com to review Scan Data reports and access additional details about the issues listed above.

*Note:This email may not include all issues related to your Store’s Scan Data file submissions or reflect recent resubmissions for your Store.Be sure to check your Store’s Scan Data reports via www.insightsc3m.com for additional information.

CSI Works Support: This email is saying that they want to see discounts on certain items in certain programs and they don’t see the discounts.

For Multipack they want you to discount Copenhagen Wintergreen/Mint

Multipack is Discount Scheduler App.

For Loyalty they want you to discount all ALL USSTC SKUs

Loyalty us cloud crm app.

Customer++ cloud crm / Discount Scheduler - 12/09/2021

Resources

Point of Interaction

Clover Appmarket

Knowledge Base

CAS4Clover.Com

FinCore.Dev

Contact Info

USA, San Diego, CA, 92192
info@csiworks.net
(619) 246-8236 ^{(Recorded Line)}