December 14, 2021 - CSI Works

How does Negative Tender App work for Canadian Merchants

Call Type: Support Call
Call Reported On: 01/05/21
Products Discussed: Negative Tender App

Problem Statement:

Merchant:

I was wondering when it comes to the negative payout app, what is the best way to do it for someone that has won a free ticket?

For example, a customer comes in with a lotto ticket where he won a free ticket worth 3.00. He then decides to add a 2 dollar draw to that winning ticket. For us to keep record, we would do a 2.00 sale first choosing the lottery draw he wants then doing a payout of 3.00 for lottery then it will show he still owes us 2 correct?

CSI Works Support:

Yes, exactly right.

Here is the video with this use case played out on my demo device.

https://youtu.be/1tvaRu38nOc

Negative Tender App - 12/14/2021

How to Fix USSTC Loyalty Error Message?

Type: Support Call

Call Reported On: 2021/10/24

Products Discussed: Altria Scan Data Reporting Service, Customer Plus Plus App

Q&A

Agent: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending 2021-10-16, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

If you need assistance to address the error(s) identified below

Loyalty	Status
ALL USSTC SKUs	Opted In, Missing or Incorrect Loyalty Promotion Code

We are getting this error message for USSTC Loyalty. Can you please advise what to do to fix it?

CSI Works Support:

The error message says that you are either not discounting the loyalty customers on USSTC products or not doing so on all items.

If you have USSTC Discount setup then just edit and make sure you select all USSTC sku’s.

If you don’t have USSTC discounts setup for loyalty do so in customer plus plus app.

Customer++ cloud crm / Tobacco Scan Data - 12/14/2021

How to Troubleshoot Mix and Match Bundle App When It Isn’t Adding Discounts

Type: Support Call

Call Reported On: 2021-11-26

Products Discussed: Mix and Match bundle app

Q&A

Merchant:

I have installed and activated the Mix and Match bundle app and am using the 30 day free trial.

However, I have set up a bundle discount and made it active, but it just doesn’t seem to work (doesn’t add any discount) to the selected products?

Do I have to activate anything else? Does the free trial not actually allow the discounts to work in real-time? How do I then purchase the proper software?

CSI Works Support:

The app does not require any activation and what you are experiencing has nothing to do with subscription.

I would suggest we troubleshoot how your discounts are setup.

Here is a detailed video I have of how I have it working. Can you watch it and match to what you have and see if it resolves the issue:https://youtu.be/KLVRHma1ROc

Or https://youtu.be/nmxjdGurqxQ

Merchant:

Many thanks for your email. I think I was trying to do something that the app can’t do, but I think I have worked around it. I was trying to set up a mix and match discount that would take any 3 products from a selected range and when 3 products were added to the order it would make the total order price £10.

Is there a way to do this?

CSI Works Support:

We have an update currently pending approval from Clover.

Once that update is approved you’d be able to do what you described.

I’ll keep you posted when we published an update.

Merchant:

1. Thanks for the info – hopefully Clover approve soon!

2. Is the app the same Mix and Match Bundle app or do I need to download something new?

3. Do I need to do an update? It was installed before, so will it auto update? The current version on your website states it was updated 29^th July?

CSI Works Support:

1. The app has been approved and published.

There is new functionality that would enable you to do the combo overwrites.

2. No that’s the app.

3. Here is a quick video I shot to show you how to push an update.

https://youtu.be/KZI4zg6-CiM

Thanks!

Mix and Match Bundle App - 12/14/2021

Taxes, Fees, Discounts Options on Clover Point of Sale with apps by CSI Works

Call Type: Support Call
Call Reported On: 01/15/21
Products Discussed: Advanced Fees

Problem Statement:

Merchant:

I see that a % for tax was added to the bottle surcharge. Do you know if we can also choose not to add taxes, as the app with CSIWORKS adds taxes on it at the total owing when no taxes should be added to the bottle deposit. Is this possible with your app?

CSI Works Support:

It is possible and for that no CSI Works app is needed.

Please watch this video and let me know what am I missing: https://youtu.be/6FCXOXizhF4 Please watch it all 10 minutes. I’ve gone into very detail on what is possible on Clover with Fees and taxes as they related to one another.

https://youtu.be/0BTOqAgtzyk

Advanced Fees - 12/14/2021

How to add Bottle Surcharge during checkout

Call Type: Support Call
Call Reported On: 01/05/21
Products Discussed: Advanced Fees app

Problem Statement:

Merchant:

I was playing around with two of your apps and wanted to know if there’s a way to add a surcharge vs a discount.

For example, a scenario would be every time someone buys a coke bottle we had a 10 cent surcharge automatically.

CSI Works Support:

Yes, I have an app that can do what you are asking below.

The app is called Advanced Fee here is a link: https://www.clover.com/appmarket/apps/3WDFD2C79ZWX0

Here I shot a video on how to use the app to accomplish the use case described above:

https://youtu.be/0BTOqAgtzyk

Advanced Fees - 12/14/2021

Will Hobart HTs Scale work with Clover Point of Sale?

Call Type: Support Call
Call Reported On: 12/18/20
Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode

Merchant:

Will Hobart HTs Scale work with Clover Point of Sale?

CSI Works Support:

Yes, this scale will work.

You will need to install Variable Price Barcode Parser or Weight Embedded Barcode Parser.

Variable Price Barcode Parser / Weight Embedded Barcode Parser - 12/14/2021

Resources

Point of Interaction

Clover Appmarket

Knowledge Base

CAS4Clover.Com

FinCore.Dev

Contact Info

USA, San Diego, CA, 92192
info@csiworks.net
(619) 246-8236 ^{(Recorded Line)}

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