Type: Email Question 02-03-2024
Products Discussed: Tobacco Scan Data, Discount Scheduler
Smoke Shop:
Hi, I work at a smoke shop and we downloaded your discount scheduler app. It is not syncing the discount within our three clovers it is only staying on the register we made the discount under. Is there any way to troubleshoot this?
CSI Works Expert:
Here is a video how to properly sync the discounts between devices.
Type: Support Call
Call Reported On: 01-30-2022
Products Discussed: Discount Scheduler, Tobacco Scan Data
Q&A
Merchant:
One of our merchants received the following notification from Altria:
Attention Retailer:
The Scan Data file submitted and processed contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.
| Multi-Pack/Multi-Can | Y Indicator (Y/N) | Price Pass thru (Pass/Fail) | Volume Failing |
| Copenhagen Wintergreen/Mint | Opted in, Missing Y Indicator | NA | NA |
| Skoal Classic/Xtra | Opted in, Missing Y Indicator | NA | NA |
CSI Works Support:
This message says that you need to include these two brands into multipack discount program.
You can do this in Discount Scheduler by editing existing discount and adding these items to it.
Type: Support Call
Call Reported On: 02-01-2022
Products Discussed: Price Change Manager, Discount Scheduler
Q&A
Merchant:
A Merchant was wondering if a business using the Discount Scheduler App by CSI Works would be able to set up specific times during the day where they can have the prices increase instead of decrease or have discounts during certain hours of the day?
Similar to a happy hour but with hire prices automatically.
CSI Works Support:
Discount Scheduler is not designed to increase pricing. It is just about discounts for that app.
We have another app its called Price Change Manager. That app is capable of doing what you need.
You can try it for yourself: https://www.clover.com/appmarket/apps/NWCKG5BYNFCVG
Or watch a video: https://youtu.be/4IEKKR_cEH8
Type: Support Call
Call Reported On: 12-27-2021
Products Discussed: Customer plus plus, Tobacco Scan Data, Discount Scheduler
Agent:
CSI Works Support:
We might want to check to make sure that all ITG items are selected as items we report on but other than that things on our end are done.
Happy holidays
Type: Support Call
Call Reported On: 11/29/2021
Products Discussed: Redeem Lottery App, Discount Scheduler
Agent: Our merchant has tried out your products, the Lottery App and Discount Scheduler in Clover. He was never intended to use them after the tryout. He uninstalled the apps several weeks ago from the Clover station; however, your subscription is still active and charging to the customer.
Could you cancel, please?
CSI Works Support: Clover does billing not 3rd party apps.
To cancel and stop billing jut uninstall apps your merchant does not want.
Here is video with instructions how to do it: https://youtu.be/3rQLUmCS8mA
Type: Support Call
Call Reported On: 10/24/2021
Products Discussed: Discount Scheduler,
Merchant: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending YYYY-MM-DD, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.
If you need assistance to address the error(s) identified below, you can connect with live support at the AGDC Service Center for assistance with this issue.
|
Pricing Opportunity |
# days with failed transactions |
Last Date of Failing Price |
|
October 2021 Marlboro Black Non-Menthol PSO |
# |
YYYY-MM-DD |
|
October 2021 Marlboro Black Menthol PSO |
# |
YYYY-MM-DD |
|
Multi-Pack/Multi-Can |
Y Indicator (Y/N) |
Price Pass thru (Pass/Fail) |
Volume Failing |
|
Marlboro |
Opted in, Missing Y Indicator |
NA |
NA |
Visit www.insightsc3m.com to review Scan Data reports and access additional details about the issues listed above.
*Note: This email may not include all issues related to your Store’s Scan Data file submissions or reflect recent resubmissions for your Store. Be sure to check your Store’s Scan Data reports via www.insightsc3m.com for additional information.
CSI Works Support: This email has 2 messages in it.
Altria is saying that these products listed are not priced correctly. You’d have to get in touch with your agent and update pricing in inventory once you know what it needs to be.
They are saying that you need to discount Marlboro products as part of the multi pack discount.
On Clover this is done with Discount Scheduler app which you can install at no additional cost and setup to trigger Marlboro discounts.
Here is a video how to do it: https://youtu.be/UVAHp7yPmLc
Type: Support Call
Call Reported On: 10/24/2021
Products Discussed: Discount Scheduler App, Altria Scan Data Reporting Service, Customer Plus Plus App
Agent: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending 2021-10-16, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.
If you need assistance to address the error(s) identified below, you can connect with live support at the AGDC Service Center by calling 1-866-928-3510. Choose Option 1 for Retailer, then Option 2 for Scan Data, then Option 1 for assistance with this issue.
|
Multi-Pack/Multi-Can |
Y Indicator (Y/N) |
Price Pass thru (Pass/Fail) |
Volume Failing |
|
Copenhagen Wintergreen/Mint |
Opted in, Missing Y Indicator |
NA |
NA |
|
Loyalty |
Status |
|
ALL USSTC SKUs |
Opted In, Missing or Incorrect Loyalty Promotion Code |
Visit www.insightsc3m.com to review Scan Data reports and access additional details about the issues listed above.
*Note:This email may not include all issues related to your Store’s Scan Data file submissions or reflect recent resubmissions for your Store.Be sure to check your Store’s Scan Data reports via www.insightsc3m.com for additional information.
CSI Works Support: This email is saying that they want to see discounts on certain items in certain programs and they don’t see the discounts.
For Multipack they want you to discount Copenhagen Wintergreen/Mint
Multipack is Discount Scheduler App.
For Loyalty they want you to discount all ALL USSTC SKUs
Loyalty us cloud crm app.
Can I Limit Issuance of Discounts on Discount Scheduler?
Call Type: Pre-sale Support
Call Reported On: 9/23/20
Products Discussed: Discount Scheduler/ Employee Tracker
Agent: Hey CSI Works! I'm looking for an app that does discounts in a more favorable way. I came across yours and it's great. It lets us select many items at once and discount them all at one shot. Clover discounts app only lets you discount everything together or one item at a time.
So my question is this, am I able to restrict employees/servers from giving a discount with your app? So far in testing, I wasn't able to set the permissions in a way that would satisfy my needs.
CSI Works Support: We don’t have a way to restrict issuance of discounts. If you tried restricting the employee permissions from discounting and that did not work then we don’t have anything that would prevent it.
We do have an Employee Fraud Prevention app that monitors for undesirable activity and alerts via email. This app has an alert for issuance of discount by selected employee. There are other things it monitors as well.
The name of that app is Employee Tracker and can be found on the app market if this solution is feasible.
Discount Scheduler and Manual Discounts Q&A
Call Type: Support Call
Call Reported On: 9/16/20
Products Discussed: Discount Scheduler/Manual Discounts
Merchant: Discount Scheduler: We like the time-based triggers in this app.
Is there a feature available for a weight-triggered discount? For example, if you buy 5 or more pounds of an item (like a 5lb bag of carrots), you receive a discount?
CSI Works Support: Yes, if you set up a discount on a unit based product this should work.
Merchant: Is it possible to stack discounts? For example, if an item is on sale, the customer would receive a discount. But we have a shoppers club, and those customers would also receive an extra 10% off certain items. Watching the videos, it seems like you’ve locked out stacked discounts.
CSI Works Support: This capability is currently unavailable but we are currently altering the functionality of this app to make it possible. It should be ready by November if not sooner.
Merchant: Are the discounts in Disocunt Scheduler listed by name in the Clover discounts report?
CSI Works Support: Yes, here is a link to the video that shows this: https://www.youtube.com/watch?v=PBEDDxrULFY
Manual Discounts:
Merchant: Can you tag categories in the Manual Discounts app, like you can in Discount Scheduler? For example, our shoppers club only receives 10% off certain categories of items.
CSI Works Support: No, you are not able to tag categories on the Manual Discounts app as all discounts must be selected manually.
How to Trigger a Bundle Discount on Clover
Call Type: Pre-sale Support
Call Reported On: 8/19/20
Products Discussed: Discount Scheduler
Merchant: I am searching for an app to integrate with Clover that will provide a level discount.
For example: A customer buys 6 or more of a certain product and the price drops $.50/each
Is this somthing that your app is capable of?
CSI Works Pre-sale Support: Yes, this is something Discount Scheduler can handle assuming that bundling is for the same items and not mix and match. We use this functionality for something we call Scan data but its pure bundling functionality that you can use as well.
So, when customer buys 6 cans of coke for example, we can setup the discount to trigger on all 6 items or on every 6th item.
What the app cannot do is let you pick any six items from the previously assigned list and discount all different items if bundled.
Here is a link to Discount Scheduler: https://www.clover.com/appmarket/m/EFCZ6TPM89Y24/apps/SPAQPZWX2H3WT
It has 30 days trial, so I suggest you install the app and give it a try and if you need assistance please feel free to call me at the number below.
I would be happy to assist.
USA, San Diego, CA, 92192
info@csiworks.net
(619) 246-8236 (Recorded Line)
Copyright 2016 - 2024 © All Rights Reserved