How to Troubleshoot Screen Capture App Error Message

How to Troubleshoot Screen Capture App Error Message

Type: Support Call

Call Reported On: 11/3/2021

Products Discussed: Screen Capture App, Clover Mini

Q&A

Merchant: I have installed the Screen Capture App on to a Clover Mini (2nd Gen).  I have entered a valid email address and started the service.  I get the icon. Press to capture screen.  But I never receive an email.  Do you have any trouble shooting tips?

CSI Works Support: There’s a minor step after the screenshot is taken that you need to click back button on clover after which you will see a toast message saying screenshot sent.

Check out the video: https://youtu.be/jrZuB2ZfJTQ

Merchant: Thank you for the response.  I had watched the video but must have missed the back button instruction.

I am getting a response now.  But it is an error message “There was an error sending screenshot.  Please check internet connection and try again”.  The device is connected to WiFi.

I will have to check with our Network Infrastructure Team to see if there some restriction that is causing this.

CSI Works Support: Thanks for letting me know.

Yes, your firewall might be blocking our app.

I just tested on production environment, and it appears to be working.

Screen Capture App - 12/09/2021

Is There a Way to Auto Adjust the Price from the Weight Scale?

Is There a Way to Auto Adjust the Price from the Weight Scale?

Type: Support Call

Call Reported On: 11/4/2021

Products Discussed: Unit Tare app 

Q&A

Merchant: I have a quick Question, is there a way to auto adjust the price from the weight scale?  Customer is a weigh and pay for food. So, when the customer puts a plate on the scale and change to a Tin Plate will the scale auto adjust.  (Change from dine in to go).

CSI Works Support: Nothing will auto adjust.

Using Unit Tare app you can have some solutions.

Here is a video demo of Unit Tare App: https://youtu.be/CUj9ALUTJF0

Unit Tare app  - 12/09/2021

How to Cancel and Stop Billing

How to Cancel and Stop Billing

Type: Support Call

Call Reported On: 11/29/2021

Products Discussed: Redeem Lottery App, Discount Scheduler

Q&A

Agent: Our merchant has tried out your products, the Lottery App and Discount Scheduler in Clover. He was never intended to use them after the tryout. He uninstalled the apps several weeks ago from the Clover station; however, your subscription is still active and charging to the customer.

Could you cancel, please?

CSI Works Support: Clover does billing not 3rd party apps.

To cancel and stop billing jut uninstall apps your merchant does not want.

Here is video with instructions how to do it: https://youtu.be/3rQLUmCS8mA

Discount Scheduler / Redeem Lottery App - 12/09/2021

Is Your App Able to Generate Bar Codes?

Is Your App Able to Generate Bar Codes?

Type: Support Call

Call Reported On: 12/9/2021

Products Discussed: Variable Price Barcode Parser and Weight Embedded Barcode Parser

Q&A

Merchant: Is your app able to generate bar codes?  We need to generate about 10,000 barcodes that will then be tied to a future product however the web developer needs generated barcodes.

CSI Works Support: No, we don’t have anything that generates barcodes.

All our apps are about reading them.

Variable Price Barcode Parser / Weight Embedded Barcode Parser - 12/09/2021

Will Magellan 8400 Work with Clover?

Will Magellan 8400 Work with Clover?

Type: Support Call

Call Reported On: 12/7/2021

Products Discussed: Variable Price Barcode Parser and Weight Embedded Barcode Parser

Q&A

Agent: The attached scale/scanner that will be at the main checkout counter with the Clover Pro. Will this one be an issue?

CSI Works Support: Regarding the scale images, its called Scale with barcode scanner, it is not possible to make that scale work with Clover unfortunately

Here is a video I made about this: https://youtu.be/smIBqCDPZ_E

Variable Price Barcode Parser / Weight Embedded Barcode Parser - 12/09/2021

How to Integrate CAS CL5000R with Clover

How to Integrate CAS CL5000R with Clover

Type: Support Call

Call Reported On: 11/2/2021

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant: I’d like to find out what I need to do to integrate a CAS CL5000R with the clover station pro / clover mini.

CSI Works Support: Thank you for reaching out.

CAS CL5000R is label printing scale.

Consider using Variable Price Barcode Parser to make this scale work with Clover.

Here is a video demo: https://youtu.be/homYZxF0oH8

Scale4Clover.com / Variable Price Barcode Parser - 12/09/2021

What Does Missing Product Categories Mean?

What Does Missing Product Categories Mean?

Type: Support Call

Call Reported On: 10/21/2021

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

  • Missing Product Categories and Manufacturers:
    • Your file only contains cigarettes and cigars.
    • Per Scan Data Program requirements, please include all tobacco items you sell from all manufacturers and all product categories in your files.
    • This includes the following:
      • Cigarettes
      • Cigars
      • Smokeless Tobacco (moist, snus, loose leaf, chew, etc.)
      • Electronic cigarettes
      • NMO (Nicotine Modern Oral) / NRT (Nicotine Replacement Therapy) – such as Velo and ZYN
      • RYO and Pipe Tobacco

We’re required to document your written responses to the following questions as a part of the Certification process:

  • Do you offer any account promotions (Funded directly by the retailer)?
    • Single promotions?
    • Multi-pack promotions?
    • Bundles (2 or more packs/cans pre-packaged together to be sold as one unit)?
  • Do you offer any manufacturer promotions (Funded directly by the manufacturer)?
    • Single promotions?
    • Multi-pack promotions?
    • Bundles (2 or more packs/cans pre-packaged together to be sold as one unit)?
  • Do you accept returns?
  • Is your system capable of reporting voided transactions/cashier overrides?
    • If so, how will these show up in the file? (Negative quantities, zero prices?)
  • Do you accept Coupons?
    • If so, are they scanned or tendered as cash?
  • Do you offer your own customer loyalty program?

CSI Works Support: This email is saying that they want you to report on more products.

In your account you currently have 366 SKU’s selected. We report on all transactions from those skus.

In those skus is missing types as described below (Smokeless tobacco, E cigarettes….)

You need to select these items from your inventory so that we include them in transaction reports.

 

Tobacco Scan Data - 12/09/2021

How to Correct “Scan Data Notifications Needing Attention” Message

How to Correct “Scan Data Notifications Needing Attention” Message

Type: Support Call

Call Reported On: 10/24/2021

Products Discussed: Discount Scheduler,

Q&A

Merchant: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending YYYY-MM-DD, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

If you need assistance to address the error(s) identified below, you can connect with live support at the AGDC Service Center for assistance with this issue.

Pricing Opportunity

# days with failed transactions

Last Date of Failing Price

October 2021 Marlboro Black Non-Menthol PSO

#

YYYY-MM-DD

October 2021 Marlboro Black Menthol PSO

#

YYYY-MM-DD

 

Multi-Pack/Multi-Can

Y Indicator (Y/N)

Price Pass thru (Pass/Fail)

Volume Failing

Marlboro

Opted in, Missing Y Indicator

NA

NA

Visit www.insightsc3m.com to review Scan Data reports and access additional details about the issues listed above.

*Note: This email may not include all issues related to your Store’s Scan Data file submissions or reflect recent resubmissions for your Store. Be sure to check your Store’s Scan Data reports via www.insightsc3m.com for additional information.

CSI Works Support: This email has 2 messages in it.

  1. Pricing Opportunity.

Altria is saying that these products listed are not priced correctly. You’d have to get in touch with your agent and update pricing in inventory once you know what it needs to be.

  1. Multi-pack Multi-can Discounts

They are saying that you need to discount Marlboro products as part of the multi pack discount.

On Clover this is done with Discount Scheduler app which you can install at no additional cost and setup to trigger Marlboro discounts.

Here is a video how to do it: https://youtu.be/UVAHp7yPmLc

Discount Scheduler / Tobacco Scan Data - 12/09/2021

What Does the “Scan Data Notifications Needing Attention” Mean?

What Does the “Scan Data Notifications Needing Attention” Mean?

Type: Support Call

Call Reported On: 10/24/2021

Products Discussed: Discount Scheduler App, Altria Scan Data Reporting Service, Customer Plus Plus App

Q&A

Agent: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending 2021-10-16, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

If you need assistance to address the error(s) identified below, you can connect with live support at the AGDC Service Center by calling 1-866-928-3510. Choose Option 1 for Retailer, then Option 2 for Scan Data, then Option 1 for assistance with this issue.

Multi-Pack/Multi-Can

Y Indicator (Y/N)

Price Pass thru (Pass/Fail)

Volume Failing

Copenhagen Wintergreen/Mint

Opted in, Missing Y Indicator

NA

NA

 

Loyalty

Status

ALL USSTC SKUs

Opted In, Missing or Incorrect Loyalty Promotion Code

Visit www.insightsc3m.com to review Scan Data reports and access additional details about the issues listed above.

*Note:This email may not include all issues related to your Store’s Scan Data file submissions or reflect recent resubmissions for your Store.Be sure to check your Store’s Scan Data reports via www.insightsc3m.com for additional information.

 

CSI Works Support: This email is saying that they want to see discounts on certain items in certain programs and they don’t see the discounts.

For Multipack they want you to discount Copenhagen Wintergreen/Mint

Multipack is Discount Scheduler App.

For Loyalty they want you to discount all ALL USSTC SKUs

Loyalty us cloud crm app.

 

Customer++ cloud crm / Discount Scheduler - 12/09/2021

What’s the Difference Between Inventory Plus and Regular Inventory?

What’s the Difference Between Inventory Plus and Regular Inventory?

Type: Support Call

Call Reported On: 12/8/2021

Products Discussed: Inventory plus plus, Tobacco Scan Data

Q&A

Merchant: What’s the difference between inventory plus and regular inventory?

CSI Works Support: Inventory plus plus primarily was designed to facilitate Tobacco Scan Data program for tobacco merchants on Clover. It also has the EBT Split capability that merchants seem to like to have. Its when items are split during checkout into EBT approved and EBT not approve for convenient checkout. Inventory plus plus does not replace Clover inventory app. It simply works alongside with it. All items show up on both apps.

Inventory Plus Plus / Tobacco Scan Data - 12/09/2021

Can you Integrate Clover with Fishbowl?

Can you Integrate Clover with Fishbowl?

Type: Support Call

Call Reported On: 12/8/2021

Products Discussed: Inventory plus plus

Q&A

Merchant: I have an inventory software, Fishbowl Inventory. I would like to know if you can integrate Clover with Fishbowl. All the modifiers can be link to this inventory software.

CSI Works Support: No inventory plus plus does not integrate with Fishbowl inventory.

Inventory Plus Plus - 12/09/2021

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