How can I accept Marlboro, Grizzly Coupons in my store

How can I accept Marlboro, Grizzly Coupons in my store

Type: Email Question 02-03-2024

Products Discussed: Tobacco Scan Data, customer plus plus | cloud crm

Q&A

Tobacco Shop: 
I want to know if you guys have an app where it can help me to apply paper or mobile coupons for Marlboro and Grizzly and Copenhagen on customers’ trasactions.

CSI Works: 
Yes, when you sign up for Tobacco Scan Data with CSI Works the app is provided in that price no additional cost is needed.
The app is called customer plus plus | cloud crm.
It will be the same app that handles Altria and Reynolds Loyalty programs and the same app that will enable you to accept Altria coupons.
Here is video how that works:

Customer++ cloud crm / Tobacco Scan Data - 02/06/2024

How to sync discounts between Clover devices for Discount Scheduler

How do I sync discounts between Clover devices for Discount Scheduler?

Type: Email Question 02-03-2024

Products Discussed: Tobacco Scan Data, Discount Scheduler

Q&A

Smoke Shop: 
Hi, I work at a smoke shop and we downloaded your discount scheduler app. It is not syncing the discount within our three clovers it is only staying on the register we made the discount under. Is there any way to troubleshoot this?

CSI Works Expert: 
Here is a video how to properly sync the discounts between devices.

Discount Scheduler / Tobacco Scan Data - 02/05/2024

When Can I Run Promotions After Submitting Responses to MSA Support for Clover POS?

How Long After Submitting Responses to MSA Support for Clover POS Can I Run Promotions?

Type: Support Call

Call Reported On: 08-30-2021

Products Discussed: Tobacco Scan Data

Q&A

Agent:

An agent contacted us because his merchant needed assistance with Tobacco Scan Data. MSA Support Services sent an email regarding setting up promotions and loyalty programs. However, after submitting their answers to MSA Support Services, they wanted to know when to expect to run promotions.

They wrote:

“So we have submitted multiple profiles; when can I expect to run the promotion?”

CSI Works Support: 

Our support team let this agent know that when you get to the “validated” status, they will be able to run promotions. You will receive an email from MSA letting you know when you’ve moved to that status.

Tobacco Scan Data - 04/02/2022

How Do I Resolve a Scan Data Notifications from Altria About Opted in, Missing Y Indicator Needing Attention?

How Do I Resolve a Scan Data Notifications from Altria About Opted in, Missing Y Indicator Needing Attention?

Type: Support Call

Call Reported On: 01-30-2022

Products Discussed: Discount Scheduler, Tobacco Scan Data

Q&A

Merchant:

One of our merchants received the following notification from Altria:

Attention Retailer:

The Scan Data file submitted and processed contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

Multi-Pack/Multi-Can Y Indicator (Y/N) Price Pass thru (Pass/Fail) Volume Failing
Copenhagen Wintergreen/Mint Opted in, Missing Y Indicator NA NA
Skoal Classic/Xtra Opted in, Missing Y Indicator NA NA

 

CSI Works Support: 

This message says that you need to include these two brands into multipack discount program.

You can do this in Discount Scheduler by editing existing discount and adding these items to it.

Discount Scheduler / Tobacco Scan Data - 04/02/2022

Does CSI Works Support Altria Loyalty Program for the Clover Station Pro?

Does CSI Works Support Altria Loyalty Program for the Clover Station Pro?

Type: Support Call

Call Reported On: 01-11-2021

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

A merchant wanted to know more about Tobacco Scan Data app and if supports the Altria Loyalty Program for the Clover Station Pro.

CSI Works Support:

Yes, CSI Works supports Altria Loyalty Program for the Clover Station Pro, Duo, Flex, Mini. And we support Multiscan Discount as well.

Here is a video of both on Clover Station Pro:

https://youtu.be/SAevOx3txy0

Tobacco Scan Data - 03/31/2022

What Does Altria Opted In, Missing or Incorrect Loyalty Promotion Code Notifications Needing Attention Mean?

What Does Altria Opted In, Missing or Incorrect Loyalty Promotion Code Notifications Needing Attention Mean?

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

A merchant reached out because they received an Altria notification about Opted In, Missing or Incorrect Loyalty Promotion Code for the Tobacco Scan Data app. 

CSI Works Support:

This message from Altria is about the week ending on 2/26/22

Altria is saying that in the week ending on 2/26/22 the retailer did not submit discounts on Loyalty and Multican.

This is a correct statement and there is nothing the retailer can do about it because they started issuing discounts after that date.

So in the week ending on 2/26/22 the retailer does not have any discounts to report.

Tobacco Scan Data - 03/31/2022

How Do I Resolve Data Notifications Needing Attention Error Message About Pricing Opportunity from Altria?

How Do I Resolve the Data Notifications Needing Attention Error Message About Pricing Opportunity from Altria? – Draft

Type: Support Call

Call Reported On: 02-07-2022

Products Discussed: Tobacco Scan Data Reporting

Q&A

Merchant:

We had a merchant contact us because they received a message from Altria regarding pricing errors. The email looked like this:

Subject: Scan Data Notifications Needing Attention

Attention Retailer:

The Altria Scan Data file submitted and processed contains errors that require corrective action by you or your Third Party Scan Data Service Provider.

Pricing Opportunity # days with failed transactions Last Date of Failing Price
January 2022 Marlboro Special Select PSO 3 2022-01-17
January 2022 Marlboro Mainline Non-Menthol PSO 12 2022-01-28
January 2022 Marlboro Black Non-Menthol PSO 5 2022-01-26
January 2022 Marlboro Black Menthol PSO 3 2022-01-15
January 2022 Marlboro 72s PSO 4 2022-01-27

CSI Works Support: 

The error message above talks about pricing opportunities.

This means that items they called out are not priced correctly on your side.

You will need to update pricing on these items.

January 2022 Marlboro Special Select PSO
January 2022 Marlboro Mainline Non-Menthol PSO
January 2022 Marlboro Black Non-Menthol PSO
January 2022 Marlboro Black Menthol PSO
January 2022 Marlboro 72s PSO
Tobacco Scan Data - 02/09/2022

Does Tobacco Scan Data Report for Cigars too on Clover?

Does Tobacco Scan Data Report for Cigars too on Clover?

Type: Support Call

Call Reported On: 02-06-2022

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

Does this report scan data for cigars too on clover? Our current solution does not report JMC Black & Milds and we have a promotion running right now.

CSI Works Support: 

JMC is owned by Altria
We do all Altria programs.

Tobacco Scan Data - 02/09/2022

What Does Scan Data Notifications Needing Attention Mean?

What Does Scan Data Notifications Needing Attention Mean?

Type: Support Call

Call Reported On: 01-23-2022

Products Discussed: Customer++ cloud crm | Tobacco Scan Data

Q&A

Agent:

What Does Scan Data Notifications Needing Attention Mean?

Attention Retailer:

The Scan Data file submitted and processed for the Store identified below contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

Loyalty Status
ALL USSTC SKUs Opted In, Missing or Incorrect Loyalty Promotion Code

CSI Works Support: 

This email says that not all USTCC products are selected for loyalty program (in cloud crm not all products are selected for this one)

Customer++ cloud crm / Tobacco Scan Data - 01/29/2022

What to do with Process with Errors Message from MSAi for RJ Reynolds?

What to do with Process with Errors Message?

Type: Support Call

Call Reported On: 2021-10-12

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

I have attached 2 screenshots to show you the error we are receiving from MSA. The first is of the latest submission that shows you the details. The second attachment shows how pretty much every week they are getting the same error reported whenever they sell anything over $200 on a transaction. Many of our boxes of cigars sell for well over $200.

CSI Works Support:

Answer: These errors can be ignored.

Tobacco Scan Data - 01/07/2022

Can RJ Reynolds (RJR) Multi Pack Discounts be Setup in Discount Scheduler as an Additional Discount?

Can RJR Multi Pack Discounts be Setup in Discount Scheduler as an Additional Discount?

Type: Support Call

Call Reported On: 12-27-2021

Products Discussed: Customer plus plus, Tobacco Scan Data, Discount Scheduler

Q&A

Agent:

  1. We have finally been given the approval for RJR multi pack/can discounting. I assume I set that up the same way we set up Altria scan data discounting in Discount scheduler. Is that correct?
  2. Are you guys capable of reporting scan data to ITG? Our rep is offering some incentives if we also report our data to them, and we would like to take advantage of them if CSI Works has the capability.

CSI Works Support:

  1. RJR multi pack discounts. Yes that can be setup in discount scheduler as an additional discount, I can assist if you need help.
  2. Yes. ITG is included in Reynold’s reporting to MSAi. You want to talk to them about it. From our end its already being done.

We might want to check to make sure that all ITG items are selected as items we report on but other than that things on our end are done.

Happy holidays

Customer++ cloud crm / Discount Scheduler / Tobacco Scan Data - 01/07/2022

How to get Started with Tobacco Scan Data?

How to get Started with Tobacco Scan Data?

Type: Support Call

Call Reported On: 2021-10-07

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

I am trying to set up my Clover to submit Tobacco Scan Data. How do we get started?

CSI Works Support:

The first step would be to install all the required software from us via More Tools On Clover.

Then you’d identify your tobacco items you wish us to report against for the store.

Then you’d reach out to the store to initiate setup of scan data reporting by your company. They will setup on their end and provide us with credentials we can then use to begin sending data to the store on your behalf.

This will bring you up to testing with them.

Once the store approves your account to production, you’ll start doing discounts for customers for which then the store would re-imburse you.

This is the process in a nutshell.

 

Tobacco Scan Data - 01/07/2022

What are the Pricing & Subscription fee and Requirements for Scan Data Program?

What are the Pricing & Subscription fee and Requirements for Scan Data Program?

Type: Support Call

Call Reported On: 12-27-2021

Products Discussed: Scan Data Reporting

Q&A

Merchant:

I’m looking for Scan data program, Loyalty for Altria, and USSTC for my business.

How much is your monthly fee?

What are the requirements?

I have Skupos now and they require to have PC  up and running and connected to internet all time.

CSI Works Support:

The cost can be found here: https://www.clover.com/appmarket/apps/NNFHSH8QB1NR8

Yes, our solution includes the ability to do the following for Altria Tobacco Scan Data:

  • Multi Pack discounts  (buy 2 packs and save)
  • Loyalty Discount Program (Customer assignment) Altria has discounts running for
  • Phillip Morris
  • USSTC
  • Helix

Our solution works on any Clover device and does not require a PC up and running and connected to internet all time.

Tobacco Scan Data - 01/07/2022

How to Fix USSTC Loyalty Error Message?

How to Fix USSTC Loyalty Error Message?

Type: Support Call

Call Reported On: 2021/10/24

Products Discussed: Altria Scan Data Reporting Service, Customer Plus Plus App

Q&A

Agent: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending 2021-10-16, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

If you need assistance to address the error(s) identified below

Loyalty

Status

ALL USSTC SKUs

Opted In, Missing or Incorrect Loyalty Promotion Code

 

We are getting this error message for USSTC Loyalty. Can you please advise what to do to fix it?

CSI Works Support:

The error message says that you are either not discounting the loyalty customers on USSTC products or not doing so on all items.

If you have USSTC Discount setup then just edit and make sure you select all USSTC sku’s.

If you don’t have USSTC discounts setup for loyalty do so in customer plus plus app.

Customer++ cloud crm / Tobacco Scan Data - 12/14/2021

What Does Missing Product Categories Mean?

What Does Missing Product Categories Mean?

Type: Support Call

Call Reported On: 10/21/2021

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

  • Missing Product Categories and Manufacturers:
    • Your file only contains cigarettes and cigars.
    • Per Scan Data Program requirements, please include all tobacco items you sell from all manufacturers and all product categories in your files.
    • This includes the following:
      • Cigarettes
      • Cigars
      • Smokeless Tobacco (moist, snus, loose leaf, chew, etc.)
      • Electronic cigarettes
      • NMO (Nicotine Modern Oral) / NRT (Nicotine Replacement Therapy) – such as Velo and ZYN
      • RYO and Pipe Tobacco

We’re required to document your written responses to the following questions as a part of the Certification process:

  • Do you offer any account promotions (Funded directly by the retailer)?
    • Single promotions?
    • Multi-pack promotions?
    • Bundles (2 or more packs/cans pre-packaged together to be sold as one unit)?
  • Do you offer any manufacturer promotions (Funded directly by the manufacturer)?
    • Single promotions?
    • Multi-pack promotions?
    • Bundles (2 or more packs/cans pre-packaged together to be sold as one unit)?
  • Do you accept returns?
  • Is your system capable of reporting voided transactions/cashier overrides?
    • If so, how will these show up in the file? (Negative quantities, zero prices?)
  • Do you accept Coupons?
    • If so, are they scanned or tendered as cash?
  • Do you offer your own customer loyalty program?

CSI Works Support: This email is saying that they want you to report on more products.

In your account you currently have 366 SKU’s selected. We report on all transactions from those skus.

In those skus is missing types as described below (Smokeless tobacco, E cigarettes….)

You need to select these items from your inventory so that we include them in transaction reports.

 

Tobacco Scan Data - 12/09/2021

How to Correct “Scan Data Notifications Needing Attention” Message

How to Correct “Scan Data Notifications Needing Attention” Message

Type: Support Call

Call Reported On: 10/24/2021

Products Discussed: Discount Scheduler,

Q&A

Merchant: The Scan Data file submitted and processed by Altria for the Store identified below, for the week ending YYYY-MM-DD, contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

If you need assistance to address the error(s) identified below, you can connect with live support at the AGDC Service Center for assistance with this issue.

Pricing Opportunity

# days with failed transactions

Last Date of Failing Price

October 2021 Marlboro Black Non-Menthol PSO

#

YYYY-MM-DD

October 2021 Marlboro Black Menthol PSO

#

YYYY-MM-DD

 

Multi-Pack/Multi-Can

Y Indicator (Y/N)

Price Pass thru (Pass/Fail)

Volume Failing

Marlboro

Opted in, Missing Y Indicator

NA

NA

Visit www.insightsc3m.com to review Scan Data reports and access additional details about the issues listed above.

*Note: This email may not include all issues related to your Store’s Scan Data file submissions or reflect recent resubmissions for your Store. Be sure to check your Store’s Scan Data reports via www.insightsc3m.com for additional information.

CSI Works Support: This email has 2 messages in it.

  1. Pricing Opportunity.

Altria is saying that these products listed are not priced correctly. You’d have to get in touch with your agent and update pricing in inventory once you know what it needs to be.

  1. Multi-pack Multi-can Discounts

They are saying that you need to discount Marlboro products as part of the multi pack discount.

On Clover this is done with Discount Scheduler app which you can install at no additional cost and setup to trigger Marlboro discounts.

Here is a video how to do it: https://youtu.be/UVAHp7yPmLc

Discount Scheduler / Tobacco Scan Data - 12/09/2021

What’s the Difference Between Inventory Plus and Regular Inventory?

What’s the Difference Between Inventory Plus and Regular Inventory?

Type: Support Call

Call Reported On: 12/8/2021

Products Discussed: Inventory plus plus, Tobacco Scan Data

Q&A

Merchant: What’s the difference between inventory plus and regular inventory?

CSI Works Support: Inventory plus plus primarily was designed to facilitate Tobacco Scan Data program for tobacco merchants on Clover. It also has the EBT Split capability that merchants seem to like to have. Its when items are split during checkout into EBT approved and EBT not approve for convenient checkout. Inventory plus plus does not replace Clover inventory app. It simply works alongside with it. All items show up on both apps.

Inventory Plus Plus / Tobacco Scan Data - 12/09/2021

Error Exporting Files for Tobacco Scan Data

Error Exporting Files for Tobacco Scan Data

Call Type: Support Call

Call Reported On: 10/24/20

Products Discussed: Tobacco Scan Data

Q&A:

Merchant: Files are being exported with errors, can you please explain.

 

CSI Works Support:Below error email is generated by our software which gathers the reports and sends them to Tobacco Scan Data folks.

We send reports according to schedule, weekly. Before sending the report, our software validates it like Altria or Reynolds would, and if it has error, our app will trigger the email you are seeing. If you login to your Clover account on web (Dashboard) and navigate to Tobacco Scan Data app and in corresponding date you will see error and upon clicking on view details you should be able to see the error.  I believe there is 1 day lag between error message and report being sent to Altria or Reynolds. If you address the validation errors before the report is sent then corrected information will be included in the report.

Tobacco Scan Data - 11/05/2020

How to Deal with Cartons Using Tobacco Scan Data

How to Deal with Cartons Using Tobacco Scan Data

Call Type: Support Call

Call Reported On: 10/26/20

Products Discussed: Tobacco Scan Data

Problem:

Merchant: Do we have to enter Cartons separately and single packs separately. How does that work as far as the Scan data program is concerned ?

 

It might be difficult managing inventory for cartons vs packs as we get it in as cartons and few of them are sold as individual packets while some will be full cartons. 

 

Merchant: scan data items need to be entered differently because Carton has its own upc code and pack its own.

Also, there is a field for consumable units of measure where pack is 1 consumable unit and carton is 10 consumable units.

 

As far as selling is concerned if you are selling exactly cartons you can scan cartons. If you are opening carton to sell packs then you scan packs.

This way you scan exactly what you sell either packs or cartons.

 

Tobacco Scan Data - 10/30/2020

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