Does CSI Works Support Altria Loyalty Program for the Clover Station Pro?

Type: Support Call

Call Reported On: 01-11-2021

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

A merchant wanted to know more about Tobacco Scan Data app and if supports the Altria Loyalty Program for the Clover Station Pro.

CSI Works Support:

Yes, CSI Works supports Altria Loyalty Program for the Clover Station Pro, Duo, Flex, Mini. And we support Multiscan Discount as well.

Here is a video of both on Clover Station Pro:

https://youtu.be/SAevOx3txy0

How Can a Merchant Pull a Daily Report on Clover POS?

Type: Support Call

Call Reported On: 11-09-2020

Products Discussed: CSI Works Apps

Q&A

Agent:

An agent contacted our office because they had a client who was using a few our apps. They said:

“My client is using some of your apps on Clover Mini in Canada.

He has an issue which I hope you can help with through one of your apps.

He often has open orders which he delivers same day to his customers. But the customers pay at a later day.

He would not want these orders to affect his inventory even before they are paid.

In addition, he would like to pull a daily report of this paid sales and open orders (unpaid sales).

Is that something your apps can do?”

CSI Works Support:

The answer to the customer’s question is this:

In this case Clover solves your problem natively. You don’t need an additional app to solve this. Just add “new tender type” and call it something that lets you know that its for future payment. Use this tender type to process the transactions and this will effect inventory and show up in reports separately from other payments.

Clover Native Functionality / CloverApps - 03/31/2022

How Do I Find Out How Much Scales for Clover POS Cost with CSI Works?

Type: Support Call

Call Reported On: 08-10-2021

Products Discussed: CSI Works Apps, Scale4Clover

Q&A

Agent:

An agent reached out to our support team wanting to know how much scales for Clover cost. He said he was doing a demo for a deli shop and were in need of a scale. They had been looking at CSI Works Apps in the Clover market and saw the subscriptions, however, they didn’t see anything regarding hardware and scale prices.

CSI Works Support:

Yes, we sell scale equipment. You can find all the compatible models here: www.scale4clover.com

CSI Works Apps / Scale4Clover.com - 03/31/2022

How to setup weight embedded barcode on shopify POS with CSI Works Weight Embedded Barcode Parser

How to Setup Weight Embedded Barcode on Shopify POS with CSI Works Weight Embedded Barcode Parser

Type: Support Call

Call Reported On: 03-04-2022

Products Discussed: Weight Embedded Barcode Parser

Q&A

Merchant:

A merchant reached out to us because they were having trouble when trying to work the Weight Embedded Barcode Parser app.

The image below shows the problem they were having and they said this is how it would stay after scanning.

CSI Works Support:

That circle is just waiting for the merchant to scan something with either camera or barcode scanner.

We wanted to know what happens when they would click on Scan Barcode (Phone Camera)

We also needed to know if the device he was using had a camera.

Merchant:

The merchant confirmed that, yes it does have a camera and once the camera reads the barcode that circle appears.

CSI Works Support:

We requested a picture of the label they were trying to scan. This way we could set it up on our end and scan their barcode.

Merchant:

The merchant provided this barcode.

CSI Works Support:

We needed to find out how they set up the product in Shopify, what barcode number they gave, and in which field they entered the data.

Merchant:

The merchant provided the settings of the barcode which was helpful.

CSI Works Support:

We were able to setup the barcode using the settings provided, and it appears to work ok.

Here is a video:

https://youtu.be/FEjGD_bFn9M

Weight Embedded Barcode Parser - 03/31/2022

How to Access Customer Database on Customer Plus Plus Cloud CRM?

Type: Support Call

Call Reported On: 03-04-2022

Products Discussed: Customer Plus Plus Cloud CRM app

Q&A

Merchant:

A merchant downloaded

on their Clover device. They were unable to access customers from their device. They needed to know if there was a way to access the customer database online.

CSI Works Support:

When you open Cloud CRM app on Clover for the first time. You’ll notice that all your customers that existed before our app install are going to be in Uncategorized section.

Click on that and you’ll see your customers.

Customer++ cloud crm - 03/31/2022

How to Enter Weight Manually on Clover POS

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent wanted to know if there is an app, similar to Variable Price Barcode Parser, that works with Clover without an integrated weight scale, where the merchant can create an item with variable pricing in Clover. Therefore, the app will determine the price based on what the merchant enters as weight. No attached scales – the customer will use their own scale.

CSI Works Support:

Yes, you can easily do this without any apps. Just setup item in Clover inventory as Per Unit and make sure to use LB for item unit.

When this item gets selected in register, you’ll be prompted to enter total weight.

If you setup item in inventory as variable instead of per unit then you will be prompted to enter total price.

CloverApps / Variable Price Barcode Parser - 03/31/2022

Can I Use Shopify POS to Set Modifiers and Combo’s for my Restaurants?

Should I Use Shopify POS for my Restaurant?

Type: Support Call

Call Reported On: 02-21-2022

Products Discussed: Shopify POS

Q&A

Merchant:

A merchant wanted to know if CSI Works recommend Shopify POS for the quick service restaurant industry. They wanted to know if Shopify POS can handle modifiers and combo’s?

CSI Works Support:

No. Our support team recommends Clover POS over Shopify for the restaurant industry. Shopify POS works great for online sales. Clover is best for restaurants.

Clover Native Functionality / CloverApps / Shopify POS - 03/31/2022

Can I Download Variable Price Barcode Parser for Clover POS if I Bought My Scale in Canada?

Can I Download Variable Price Barcode Parser if I Bought My Scale in Canada?

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent who has merchants in Canada wanted to know if they purchase their CAS LP1000N in Canada, if they could still connect them to their Clover devices, and download the Variable Price Barcode Parser app from the App market. This way, the barcode that gets printed can be scanned by cashier at checkout.

CSI Works Support:

Yes.

Except there is no physical connection between Label Printing scale like CAS LP1000N and Clover.

The app (Variable Price Barcode Parse) enables Clover to read price embedded barcode from Scale.

You will setup your items in Clover as variable and scan the barcodes in Register app.

CAS App Program / Scale4Clover.com / Variable Price Barcode Parser - 03/31/2022

What Does Altria Opted In, Missing or Incorrect Loyalty Promotion Code Notifications Needing Attention Mean?

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

A merchant reached out because they received an Altria notification about Opted In, Missing or Incorrect Loyalty Promotion Code for the Tobacco Scan Data app.

CSI Works Support:

This message from Altria is about the week ending on 2/26/22

Altria is saying that in the week ending on 2/26/22 the retailer did not submit discounts on Loyalty and Multican.

This is a correct statement and there is nothing the retailer can do about it because they started issuing discounts after that date.

So in the week ending on 2/26/22 the retailer does not have any discounts to report.

Tobacco Scan Data - 03/31/2022

What is the Difference Between Weight Embedded vs Price Embedded Barcodes for Clover POS?

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Weight Embedded Barcode Parser, Variable Price Barcode Parser

Q&A

Merchant:

A merchant wanted to know if they could use Variable Price Barcode Parser and Weight Embedded Barcode Parser,

CSI Works Support:

We have 2 different apps one for Price embedded Barcodes and one for Weight Embedded Barcodes.

It would not be possible to utilize both apps at once. They are meant to work in absolute sort of way.

You can configure your scale to print weight embedded barcodes or price embedded barcode and use one or the other app from us.

But you cannot have different scale configured to different barcode formats and be able to scan both on Clover. You would have to choose which format you want to use.

Here is a video

Scale4Clover.com / Variable Price Barcode Parser / Weight Embedded Barcode Parser - 03/31/2022

What Is a Compatible Scale That Will Work with CSI Works Apps on Clover POS?

Type: Support Call

Call Reported On: 03-15-2022

Products Discussed: CSI Works Apps

Q&A

Agent:

We had an agent contact us because they have a customer who has a Clover and wants to use their deli scale and CSI Works Apps. They wanted to make sure they had a compatible scale that would work with our apps.

CSI Works Support:

We let our agent know that for Physical connection for Clover, it can only be CAS SW-RS

Also, any other scale label printing scale.

For instance, we sell scale equipment, and you can see the examples of the scale that would work

Check it out here: www.scale4clover.com

CAS App Program / Scale4Clover.com / Variable Price Barcode Parser / Weight Embedded Barcode Parser - 03/31/2022

Can the Variable Price Barcode Parser App Print Labels for Clover POS?

Type: Support Call

Call Reported On: 03-15-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent reached out because they had a merchant interested in downloading the Variable Price Barcode Parser. The agent needed to know if they could use this app to print labels and scan to Ring the items .

CSI Works Support:

The scale prints the label and using Variable Price Barcode Parser on Clover merchant can simply scan the barcode from scale in Clover Register app.

Here is a video demo:

https://youtu.be/T4pCoks0J7w

Variable Price Barcode Parser - 03/31/2022

How Long is the Free Trial for the Unit Tare App?

Is There a 30 Day Free Trial for the Unit Tare App? – Draft

Type: Support Call

Call Reported On: 2021-12-16

Products Discussed: Unit Tare app

Q&A

Merchant:

A merchant interested in the Unit Tare app wanted to know if there was a free 30 day free trial and how to unsubscribe.

CSI Works Support:

Our response:

The free trial for the app is 30 days. To cancel or unsubscribe just uninstall the app.

Unit Tare app - 03/31/2022

How to Configure Torrey W-Label Scale to Work with Clover POS Using CSI Works Apps

How to Configure Torrey W-Label Scale to Work with Clover POS – Draft

Type: Support Call

Call Reported On: 03-18-2022

Products Discussed: Torrey W-Label Printing Scale, Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Merchant:

A merchant contacted us because they bought new Torrey W-Label Printing Scale and new Clover system. They were having a hard time configuring the Clover to accept labels from this scale and required our assistance.

CSI Works Support:

We got their message about Torrey W-Label Printing Scale.

Yes, they can use this scale with the Clover system if they installed an app from CSI Works.

Either Variable Price Barcode Parser or Weight Embedded Barcode Parser. It would depend on how the barcode label is configured.

Here is a demo video:

Variable Price Barcode Parser / Weight Embedded Barcode Parser - 03/31/2022

Can You Print Your Own Bar Codes with the Unit Tare App?

Can You Print Your Own Bar Codes with the Unit Tare App? – Draft

Type: Support Call

Call Reported On: 2021-12-16

Products Discussed: Unit Tare app

Q&A

Merchant:

A merchant reached out wanting to know more about the Unit Tare app.

They wanted to know if they could print their own bar codes with Unit Tare app.

CSI Works Support:

Our response:

Yes, In fact you can let customers bring their own containers.

You weigh the container and print a tag, then customer goes shopping using that container.

Once they come back you can scan the tag to remove the weight of container.

Unit Tare app - 03/31/2022

How to Give Refunds with Secondhand Buyer App on Clover POS

Secondhand Buyer App by CSI Works Available on Clover POS

Updated March 20, 2022

This article will discuss the capabilities of the Secondhand Buyer app. The Secondhand Buyer app can help with the process of buying an item back from a customer. This is an app that merchants can utilize to purchase their merchandise from their customers. Then, the item can be put back on the rack to sell back to other customers.

To get started, open Secondhand Buyer app and click buy.

This will trigger a message; “Is this item new?” Select yes, if you are adding a new item to your inventory or select no, if you already have the item in your inventory.

For this example we will click yes. This will open up a new page to add the new item to your inventory. when you are done entering the information click pay.

A purchased message will popup and click ok.

The cash drawer will open and you can pay the customer for the merchandise.

You can then click reports with in the Secondhand Buyer app to see the transaction.

Conclusion

This is how Secondhand Buyer app works.

This video further dives in on how to use the Secondhand Buyer app.

If at anytime you would like to skip ahead, or if you are revisiting this video and know what section you would like to watch, use the timecode links below to jump ahead to your desired section.

00:50 Setting up scenario

01:51 Pay out

02:09 Reports within Secondhand Buyer app

02:23 Reporting App

01:54 Inventory App

Secondhand Buyer - 03/31/2022

How to Input Product Info into Shopify Using Variable Price Barcode Parser App

Type: Support Call

Call Reported On: 3/15/2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant has an IShida Uni-3 scale that produces barcodes with the price integrated into the barcode depending on the weight of the product. They were interested in using the Variable Price Barcode Parser app with Shopify POS

The merchant required our assistance with inputting the product info, such as PLU and price/kg into the product page of Shopify.

CSI Works Support:

Our support team created this quick video showing how to set it up.

https://youtu.be/z3jpz02eUec

Variable Price Barcode Parser - 03/31/2022

How to Setup Socket Mobile with Variable Price Barcode Parser on Shopify POS

Type: Support Call

Call Reported On: 3/23/2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant interested in the Variable Price Barcode Parser app Shopify POS saw that there is an option within the app that allows you to scan items with the Socket Mobile barcode scanner instead of the camera. When the merchant would try to use the Socket Mobile to scan items, it wouldn’t read anything.

The merchant explained that when he tried scanning the barcode with his Socket Mobile scanner, it just beeped and nothing came up. The scanner was working fine with regular products on Shopify. He was able to scan the barcode with the Ipad camera in the Variable Price Barcode Parser app; the weight and price came out correctly, but using the camera is not really convenient for them. He wanted to know if there is a setting he needed to change for the barcode scanner.

CSI Works Support:

Our team explained that he need to setup the Socket Mobile barcode scanner as Basic HID Option.

Please refer to this video we have from internal resources that shows how to setup the barcode scanner to make it work like it does on our other demos.

https://youtu.be/2BeNEH111RE

Variable Price Barcode Parser - 03/31/2022

How to Track Items Sold with Weight Embedded Barcode Parser on Clover Duo

Type: Support Call

Call Reported On: 3/21/2022

Products Discussed: Weight Embedded Barcode Parser, Variable Price Barcode Parser

Q&A

Merchant:

A merchant using the Weight Embedded Barcode Parser app with their Clover Duo and wanted to know if they could track the number of packages sold instead of the pounds sold.

They have their weight embedded in their barcode and have the items and price per unit. So when they add stock inventory it considers it to be the total pounds instead of the number of packages.

CSI Works Support:

No, to have the ability to read weight embedded barcodes item must remain as Per Unit

The inventory tracking will track whatever number you put in qty but item unit is the field where you specify what it is LB or KG.

Weight Embedded Barcode Parser only works with items that are setup per unit

Our support team ran some tests with Variable Price Barcode Parser that works with items that are setup Variable.

But that still did not work. Check out this video:

https://youtu.be/S5Ne4a_kwN8

Variable Price Barcode Parser / Weight Embedded Barcode Parser - 03/31/2022

Entire Playlist of Available Videos and Guides to Customer Plus Plus | Cloud CRM app

Type: Support Call

Call Reported On: 3/21/2022

Products Discussed: Customer Plus Plus | cloud CRM

Q&A

Merchant:

A merchant who downloaded our Cloud CRM app on their Clover Mini reached out. She explained that the UI is confusing to her and wanted to know if there was some sort of video or instructional manual available.

CSI Works Support:

Yes we do have published videos on Customer Plus Plus | Cloud CRM app.

Here is a link to an entire playlist:

https://youtube.com/playlist?list=PLTewB_x-Orfm3Kl2VcTXDwVL8rrSvdxeY

Customer++ cloud crm - 03/31/2022

How to Configure the Socket Mobile Barcode Scanner with Your POS

How to Configure the Socket Mobile Wireless Barcode Scanner with Your Shopify POS

Type: Support Call

Call Reported On: 3/9/2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant using the Variable Price Barcode Parser app was having issues with configuring the Socket Mobile Barcode Scanner with their Shopify POS.

Here is the barcode they were using to test.

CSI Works Support:

Here is video on how to do it:

https://youtu.be/2BeNEH111RE

Variable Price Barcode Parser - 03/31/2022

How to Configure CAS LP-1000 to Work with Clover POS and Variable Price Barcode Parser

Type: Support Call

Call Reported On: 3/23/2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent using the CAS LP-1000 needed help with configuring it to work with Clover and the Variable Price Barcode Parser app.

He wrote:

“I see that the LP-1000 is on your listed scales but the label they are now printing is setting a value in the 5the price placeholder. I have attached an example. I assume there is a setting to remove that? It reads the 6 digit PLU fine.”

CSI Works Support:

This is an ok label.

You can open Variable Price Barcode Parser app and in it find an icon for settings on the top corner.

Then select the barcode type that is $99.99 and hit save. That should take care of the issue and you should be able to see the correct price reflected when scanning this barcode in register app.

Variable Price Barcode Parser - 03/31/2022

How To Add Photo or Picture Field To Customers on Clover POS Using Customer Plus Plus App

Type: Support Call

Call Reported On: 3/20/2022

Products Discussed: Customer Plus Plus

Q&A

Merchant:

A Jewelry store owner was looking to add a picture of items that might have been sold to a particular customer. He wanted to know if the Customer Plus Plus app would allow this.

He also asked if the Customer Plus Plus app replaces the Clover Customer App or just enhances it?

CSI Works Support:

Yes, customer plus plus | cloud crm app allows to customize the fields for customers and it also has an ability to add pictures.

Here is video demo:

https://youtu.be/9hZCgBHFH84

Our app does not replace Clover Customer app it just enhances it.

Customer++ cloud crm - 03/31/2022

Are Ishida Scales Compatible with the Variable Price Barcode Parser App on Clover POS?

Type: Support Call

Call Reported On: 03-28-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent helping a butcher shop, wanted to know if their scale would be compatible with the Variable Price Barcode Parser app. The merchant was using a Ishida Scales https://www.ishida.com/ww/en/products/weighing/scales/

CSI Works Support:

If the Ishida Scale has label printing capabilities, then yes. Only the kinds that have integrated label printer can be made to work with Clover.

Label Printing Scale will be able to work with Clover via one of our apps like Variable Price Barcode Parser or Weight Embedded Barcode Parser.

Here is a video showing different barcode types:

https://youtu.be/TfmwUR1rkd0

Variable Price Barcode Parser / Weight Embedded Barcode Parser - 03/31/2022

Do Customers Added to Clover Customer App Auto Populate to Customer Plus Plus App?

Do Customers Added to Clover’s Customer App Auto Populate to Customer Plus Plus App?

Type: Support Call

Call Reported On: 03-29-2022

Products Discussed: Customer Plus Plus

Q&A

Merchant:

A merchant interested in Customer Plus Plus wanted to know if a customer is added to the Clover Customer app, does the info auto populate in Customer Plus Plus app.

CSI Works Support:

Yes, customers will show up in both apps ours and Clovers.

Customer++ cloud crm - 03/31/2022

Resources

Point of Interaction

Clover Appmarket

ISO Talk

CAS4Clover.Com

Contact Info

USA, San Diego, CA, 92192
info@csiworks.net
(619) 246-8236 ^{(Recorded Line)}

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