Putting App on Individual Devices

Putting App on Individual Devices

 

Call Type: Support Call
Call Reported On:
10/08/21
Products Discussed: Employee Tracker

Problem Statement:

Merchant:

I started using Employee Tracker today. I added it to clover from my desktop. When I checked the individual devices, it seems the app is already there. It says “Success” when I open the app, but says to enable if needed. How do I ensure it’s enabled? And is there a way to hide the app itself from the employees?

CSI Works Support:

The app interface for you is all on web dashboard. Login to your clover account and navigate to our app on the web.

There you’ll be able to enable tracking rules for individual employees. The app you installed on device is good. The message success is also good. It will now have access to monitoring things.

When you enable triggers on web, you’ll start getting emails when trigger is activated and it sends email letting you know what was deleted, discounted, refunded, logged in.

Will the CAS Scale make a Label with Weight Embedded Barcode and Not Price?

Will the CAS Scale make a Label with Weight Embedded Barcode and Not Price?

Type: Support Call

Call Reported On2021-10-30

Products Discussed: Weight Embedded Barcode, Variable Price Barcode Parser

Q&A

Merchant:

I bought a scale from you last year and I’m using your apps on Clover.

Here are our challenges:

We want all our products to move to weight only on the bar code since pricing in agriculture is going up.

Can we setup your app to recognize the old and new label and parse them correctly?

Our existing products have the last four digits, before the final check digit reserved for the price.

New products will have the last four digits reserved for the weight.

In the picture Pork Chops is New and Beef is old.

We use the scale we bought from you to also make a chicken label with price in the bar code.  We have to work

with you to change that to the weight as well.

CSI Works Support:

We have 2 different apps one for Price embedded barcodes and one for weight embedded barcodes.

It would not be possible to utilize both apps at once. They are meant to work in absolute sort of way.

You can configure your scale to print weight embedded barcodes or price embedded barcode and use one or the

other app from us.

But you cannot have different scale configured to different barcode formats and be able to scan both on clover.

You would have to choose which format you want to use.

Merchant:

I understand.  Will the CAS scale make a label with weight embedded barcode and not price?

CSI Works Support:

Yes easy. Here is a video:

https://youtu.be/8Vt0PmoG18I

 

Will app remove tax from EBT items when they are being split in Clover?

Will app remove tax from EBT items when they are being split in Clover?

Type: Support Call

Call Reported On: 2021-10-26

Products Discussed: Inventory plus plus app

Q&A

Merchant:

Please advise if your app will remove tax from EBT items when being split from invoice on Clover.  Thank you.

https://www.clover.com/appmarket/apps/ZAJTCD6KAV6EE

CSI Works Support:

Yes Inventory plus plus app will handle the tax removal from ebt approved items if taxes are set on them.

The handling of tax functionality is something that we worked on after our first release last year. So we have it

well covered.

Here is a video demo on station pro: https://youtu.be/RTUa1RzhIs8

Here is a video demo on flex and especially tax handling: https://youtu.be/wstCTnTEwCA

How to process a Lottery Payout that is Greater than the Sum of the Items Being Purchased?  

How to process a Lottery Payout that is Greater than the Sum of the Items Being Purchased?

Type: Support Call

Call Reported On: 2021-12-14

Products Discussed: Negative Tender App

Q&A

Merchant:

Can you tell me how a transaction is processed as a lottery payout that is greater than the sum of the items being purchased?

CSI Works Support:

I’ve made this video to answer your question . I used the use case scenario and did it in front of a camera.

Please watch this video:

https://youtu.be/NvxR6ouS34M

What to do with Process with Errors Message from MSAi for RJ Reynolds?

What to do with Process with Errors Message?

Type: Support Call

Call Reported On: 2021-10-12

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

I have attached 2 screenshots to show you the error we are receiving from MSA. The first is of the latest submission that shows you the details. The second attachment shows how pretty much every week they are getting the same error reported whenever they sell anything over $200 on a transaction. Many of our boxes of cigars sell for well over $200.

CSI Works Support:

Answer: These errors can be ignored.

How to Correct Variable Price Barcode Parser App Errors

How to Correct Variable Price Barcode Parser App Errors

Type: Support Call

Call Reported On: 2021-10-13

Products Discussed: Variable Price Barcode Parser App

Q&A

Merchant:

We have set up the app on a clover system and it’s not reading the price correctly.

We have a gsp30a scale that prints labels, we have the labels set up with PLUs, the scanner reads the price as 608.06 instead of $8.06, and 602.83 instead of $2.83.

I have not figured out if there is a way to change the barcode on our scale.

Please advise what we can do to try to make it work.

CSI Works Support: 

Open Variable Price Barcode Parser App.

On Top corner of the app click on icon for settings.

Barcode Type settings will show 2 barcodes one for $999.99 one for $99.99

Choose the one that is $99.99

This will solve the problem.

How to Resolve Error After Setting Up App?

How to Resolve Error After Setting Up App Market?

Type: Support Call

Call Reported On: 2021-10-25

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Agent:

We have a merchant that will be using your application. However, the LS-100 that we were trying to scan the barcodes for. After the setup, it was doing the opposite as described on the app market.

In other words, the scanned item, Instead of pricing up and pushing the custom info, it wanted to add it into the clover inventory, and we would need to name it and hit save.

The merchant was thinking if this is how the application works. Then they would see no reason to use it.

This is why I need your help.

I captured two pictures to see if it can help.

The barcode info shows 2 00000 31398 2.

I was thinking were the 0’s is should it have been 6 digits?

And if you ask accessibility was enabled for the Weight embedded barcode parser, as described on the tutorial setup on your app market.

CSI Works Support:

I have a question In the attached picture where you show barcode I see that you have installed app called Variable Price Barcode Parser.

That is in fact the app you need.

However in email before you reference Weight Embedded Barcode Parser as one for which you’ve enabled the accessibility settings.

If you are using the app Weight Embedded Barcode Parser please uninstall it. Based on label I see you need Variable Price Barcode Paser.

Now assuming that you have Variable Price Barcode Parser installed and that accessibility settings are turned on.

You need to first open inventory app and add this new item to your inventory when you do add it to inventory do so as Variable Price item and not as fixed priced.

Then in product code field enter 200000

Save this item in inventory then you can go to register and scan this barcode and the price will be picked up as you expect.

Agent:

To have clarity we can have an item like this in the inventory.

And moving forward any other scanned label.

From the LS-100 weight scale would work?

CSI Works Support:

Blas yes this would work.

Just need to set it up first. Please reference this video: https://youtu.be/f8FKjVPnjME

Agent:

I wanted to reach out to you and say thank you. It appears that we won the battle of the barcodes but not the war.

The Clover App parser was also providing some miss match reading. I wanted to confirm if the merchant scale was not properly set up. Since on the miss match reading It was accurate.

Maybe you can help I am attaching this image so you could see. The pattern of some of these items.

Notes:

200111 50154 4  Price showed up as $501.54

200115 00220 7 Price showed correct as $2.20

200101 50154 7 Price showed up as $501.54

200167 00176 0 Price showed correct $1.76

CSI Works Support:

Yes, I see the image and notes of how the price is read. To fix this issue follow these instructions:

  1. Open Variable Price Barcode Parser.
  2. Navigate to Settings on the Top Corner.
  3. Barcode Format
  4. Choose the barcode format that is represented for $99.99
  5. Save

This will adjust the way our app reads the barcode, and you won’t have to adjust the barcode on the scale.

Agent:

You’re instructions worked great. In addition, I added the descriptor and the first 6-digit barcode.

And all the custom cuts for the listing worked and the merchant was happy.

If you could provide a full listing of compatible weight scale models. This would be great to know this gives hope to merchants. With already purchase weight scales a chance to update their POS.

Your application would be my first recommendation to merchants with a Deli, Mini Market, Super Market.

CSI Works Support:

I do not have a list of models but here is a formula for you to go by:

If the scale your merchant has prints barcode labels and printer is integrated into scale, then it will work 100% if you are looking at a scale and printer connected to scale with wire that setup will never work.

If you have merchants who ask for scale to purchase keep in mind we sell and fully support and train merchants when they buy equipment from us.

You can see what we sell here: www.scale4clover.com

I am also attaching a PDF document showing what we have to offer to “Sell By Weight” merchants.

 

Variable Price Barcode Parser App Enables Clover to Read Complex Barcodes

Variable Price Barcode Parser App Enables Clover to Read Complex Barcodes

SAN DIEGO, CA, January 6, 2021 – The Variable Price Barcode Parser App allows Clover to expand its capabilities when reading price embedded barcodes. 

If a user were to scan a price embedded barcode without having the software implemented into Clover, then the item scanned would not be found in the system. Instead, Clover would just display the barcode’s entire string of numbers. 

If you were to cancel out of the same transaction, then enable the our program, and run the same transaction again, then the program will be able to determine within the barcode the item’s information. This would make the user able to determine the price per unit transaction and make the checkout process convenient.

This video will show you how the Variable Price Barcode Parser App actually functions. This video demonstrates how Clover behaves without CSIWorks Variable Price Barcode Parser App implemented. Then, demonstrates how Clover behaves with CSIWorks Variable Price Barcode Parser App implemented.

If at anytime you would like to skip ahead, or if you are revisiting this video and know what section you would like to watch, use the timecode links below to jump ahead to your desired section.

 

00:10 Inventory  

00:23 Sample Barcode

00:46 Disable Variable Price Barcode Parser App Scan

01:07 Enable Variable Price Barcode Parser App Scan

 

Do Old CAS LP1000 Work with Clover?

Do Old CAS LP1000 Work with Clover?

Type: Support Call

Call Reported On: 2020-06-17

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

The merchant is looking for a scale that would integrate with Clover, print labels with a bar code, ingredients list, price and possibly his logo. It needs to be easy to program with the ability to use the Clove to input the info.

He uses an older CAS scale with printer and he has to program it which he hates cause it takes so long.

Can you help, will you support the scale and what would you recommend and price?

CSI Works Support:

Yes, we support everything we sell.

What is the scale he has now? Is it CAS LP1000?

Agent:

CAS label printer. Do these types work through Clover?

CSI Works Support:

Yes, this is an OLD CAS LP1000 model aka (ABC)

It does not connect to computer and only way to program things is via the scale itself.

The New CAS LP1000N model has an ability to connect to computer with USB cable.

Via computer merchant can interface with the scale in a much more efficient and faster way.

The computer must be windows based with USB connections.

In all other respects the scale will look and function similarly to the one they have now.

Agent:

Does it tie into the Clover at all? Or just a window computer? Is this the best choice for his needs? Pricing wise and support, how does that work? I think we were both thinking that in some way it worked thru the clover POS.

So the PLU part goes away when using a windows based computer.

Does it matter which clover device and which SaaS device is chosen, even though there really isn’t an integration per se.

What would the next steps be for the merchant? He has two clover mini’s right now that are customer facing for payments only.

CSI Works Support:

The only scale that can connect to Clover in any way is CAS SW-RS the 20 lb capacity without label printing capabilities.

All other scale technically never connects to clover

We make label printing scale work with clover via the barcode the scale prints. This is where our Variable Price barcode parser app comes into play.

Before it all works merchant will be expected to setup items in Clover and in Scale

The item codes will match in both system and that’s what makes it work

There are shortcuts. For instance, if items are setup on Clover like Variable price items

Then merchant is only expected to update pricing for items in their scale. If they have items setup as per unit then the merchant will have to duplicate the setup of items on both systems.

The only way to interface with CAS scale is either via the scale itself or with USB connected windows-based computer.

CAS LP100N model See Prices 

When bought from us we provide unlimited support and training via phone and zoom where needed. As a last resort I do things on my end and make videos for merchant to follow.

Here is an additional playlist that shows how to work with this scale and Clover in depth:

https://www.youtube.com/playlist?list=PLTewB_x-OrfkdwpOS1ESlWjRTgwJDAl6S

I am sorry I can’t get involved in troubleshooting this specific scale.

I try to prioritize my investment of time to customers who support us. I otherwise would go out of business.

I am extremely hands on with customers who buy equipment from us here www.cas4clover.com

For everyone else I do the best I can which is videos and other support material and basic setup instructions. Beyond that the dealer who sold it should get involved.

 

 

What are the System Requirements for Compatible Label Printing Scale?

What are the System Requirements for Compatible Label Printing Scale?

Type: Support Call

Call Reported On: 2021-12-22

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode

Q&A

Agent:

Does this all still apply?

  • All Clover devices are fine.
  • Must have barcode scanner which is sold by clover (Cannot buy anywhere else) They have 2 options both will work.
  • They will need Register plan which gives them access to “Per Unit” or “Variable” price type in inventory.
  • Clover would have to be not just their payment terminal but it has to be their register as well.

Next steps:

  • Buy label printing scale if bought from us then it can be purchased here: www.casforclover.com or www.torreyforclover.com
  • Buy Barcode scanner from clover.
  • Once scale is received setup Inventory items in scale.
  • Setup inventory items in Clover
  • Dump other POS begin using Clover as register and payment terminal (they can use clover equipment they have now or upgrade to station )

Think that’s it in a nutshell.

CSI Works Support:

Yes, all still applies.

Now have updated link www.scale4clover.com

Carries all brands.

Agent:

Since they have a CAS now and are used to it, does it make sense to stay with that brand or other suggestions?

Clover integrated any farther along or will programming still require a windows computer and usb connection?

CSI Works Support:

With CAS they will always need Windows computer and USB connection. (Although some higher end models by cas offer wifi connection to computer)

With Detecto or USA Measurements there’s an option to do the programming on a computer and instead of connecting scale to computer the data is transferred to scale via USB Thumb Drive.  (First you download the data file to thumb drive from computer, then you plug the drive to scale and transfer the file with all the settings and data in it. )

There is no connection between the scale and Clover ever.

The Barcode Parser apps enable clover to read price or weight embedded barcodes.

 

Can RJ Reynolds (RJR) Multi Pack Discounts be Setup in Discount Scheduler as an Additional Discount?

Can RJR Multi Pack Discounts be Setup in Discount Scheduler as an Additional Discount?

Type: Support Call

Call Reported On: 12-27-2021

Products Discussed: Customer plus plus, Tobacco Scan Data, Discount Scheduler

Q&A

Agent:

  1. We have finally been given the approval for RJR multi pack/can discounting. I assume I set that up the same way we set up Altria scan data discounting in Discount scheduler. Is that correct?
  2. Are you guys capable of reporting scan data to ITG? Our rep is offering some incentives if we also report our data to them, and we would like to take advantage of them if CSI Works has the capability.

CSI Works Support:

  1. RJR multi pack discounts. Yes that can be setup in discount scheduler as an additional discount, I can assist if you need help.
  2. Yes. ITG is included in Reynold’s reporting to MSAi. You want to talk to them about it. From our end its already being done.

We might want to check to make sure that all ITG items are selected as items we report on but other than that things on our end are done.

Happy holidays

What is the Work Around to Avoid Having to Change Prices Anytime Price Changes for an Item?

What is the Work Around Having to Change Prices Anytime Price Changes for an Item?

Type: Support Call

Call Reported On: 2021-10-01

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

We are using your variable price app in our retail grocery POS.(Clover)  When we change a price on our meat scale, do we also have to change the price for that item in inventory of the Clover system?

For example, delmonico steaks were $32.99/lb on our scales.  We changed them to $29.99.  But, when the Clover system scans the barcode, it’s changing the weight of the steaks, and showing the old price of $32.99/lb.  But the total retail price is still correct.  So it’s “auto correcting”.  If the total retail is $140.00, it’s adjusting the weight at the old price to end up with the total price.

Is there a work around where we don’t have to adjust the price within Clover…or we need to?

CSI Works Support:

Switch the item price type in Clover to Variable instead of Per Unit. This way you’ll never have to adjust pricing in Clover.

This is the only work around without having to change prices everywhere any time price changes for an item.

 

Does Clover System Work with a Mettler Toledo Scale?

Does Clover System Work with a Mettler Toledo Scale?

Type: Support Call

Call Reported On: 2021-12-16

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Merchant:

Will our clover system work with a Mettler Toledo scale?

CSI Works Support:

If you use Mettler Toledo scale prints labels, then yes it can be made to work with Clover via our app called Variable Price Barcode Parser or Weight Embedded Barcode Parser.  You don’t need two apps the selection depends on how your label printing Mettler Toledo is configured.

Also, you can text or email us the picture of the label from your scale, and we’ll check and let you know how to set it up on Clover. (text: 619-246-8236) (email: info@csiworks.net)

Can Inventory Plus Plus App Work with EBT Purchases?

Can Inventory Plus Plus App Work with EBT Purchases?

Type: Support Call

Call Reported On: 2021-11-08

Products Discussed: Inventory Plus Plus

Q&A

Merchant:

I am inquiring about the inventory plus plus app. We have been trialing the app for a few days and I believe we are also set up for recurring payment once the trial is over.

I am trialing the Clover POS as well. I purchased one duo station for testing purposes to make sure the solution fits our needs. I need to make sure it 100 percent can encompass our retail operations before outfitting our stores with a total of 35 units. For the most part I believe the system will be quite an upgrade. However, the outstanding snag seems to be EBT usage.

The system needs to automatically take the tax off certain items as required by New York State for EBT purchases. We are a decent volume independent retailer who prides on being able to get our customers out the door promptly. We can’t pick and choose or quite frankly rely on cashiers to disseminate which items get tax and which ones don’t.

So I was excited when I found your app and thought the problem is solved. This app is exactly what we need to move forward with a transition to Clover. However, during testing we seem to be having some problems.

I am hoping you can help figure out a couple issues that I am having with the functionality of the app.

The most important issue is when I am in the split payment section for paying, some items only are in the EBT section at 50% and the other items section has the other 50%. The items should be in the EBT section for 100%.

Can this issue be resolved?

Second, it seems at times the app picks up and categorizes EBT items properly and other times it puts them in other items. They have been set up and selected as EBT so I don’t understand what is going on.

Any chance that this may also be rectified?

CSI Works Support:

In a nutshell what you described is consistent with a known issue that we had released an update for is the fact that when you use QTY selector then choose an item in Clover our app was failing to trigger and those items would end up in Other section even if they belonged to EBT section. This issue has been resolved and update has been released to your account as of this morning.

Feel free to try again and the app will trigger consistently regardless of how items are selected.

Merchant:

Thank you so much for the assistance. I am so glad that you were able to help us. I was worried with a couple of the reviews I read that it might not be possible. I’ll be sure to add a review that sets them straight. Once we do a few more tests we are going to go through some live testing but if the EBT issue is solved I believe we will be switching to this set up for all three stores!

CSI Works Support:

Unfortunately, reviews are extremely permanent.

Merchants leave them without ever talking to us first.

We added the functionality but can’t remove the reviews now.

We are glad it worked for you 😊

 

Is Variable Price Barcode Parser available in UK Clover Appmarket?

Is Variable Price Barcode Parser available in UK Clover Appmarket

Type: Support Call

Call Reported On: 2021-11-09

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

We are looking to integrate a scale at our clover point of sale unit and also read price encoded barcodes. Can you help please?

CSI Works Support:

Yes, that is possible. I’ve made this video for you to review:

https://youtu.be/F12nqWubxl0

The app you will need is called Variable Price Barcode Parser it is available in UK Clover Appmarket.

Merchant:

I have watched a couple of your YouTube videos, I am really keen to install the scales, but I see the software is not available in the UK, why is that?

CSI Works Support:

It is or it should be.

Here is a link:

https://www.eu.clover.com/appmarket/collections/all?developerId=0JJ994VEYFGH8&sortType=alphabetical

 

Is it Possible to Export Customer Data from an Existing Clover Mini to a Different Clover Mini?

Is it Possible to Export Customer Data from an Existing Clover Mini to a Different Clover Mini?

Type: Support Call

Call Reported On: 2021-12-16

Products Discussed: Customer plus plus, Clover Mini

Q&A

Agent:

I’m trying to assist my client with exporting all of their customer data from an existing clover mini that they purchased from a different merchant company.

Is it possible to export all of their data using your app, and then to import all of that customer data to a different clover mini that my company provided for them?

Any help is appreciated

CSI Works Support:

Yes, I believe it is possible.

If you have demo account as an agent you can install it and try it yourself.

 

What is a Payout Solution merchants can choose and what are the differences?

What is a Payout Solution for Merchant Payout?

Type: Support Call

Call Reported On: 2021-10-05

Products Discussed: Negative Tender appRedeem Lottery App

Q&A

Merchant:

Can you tell me how a transaction is processed as a lottery payout that is greater than the sum of the items being purchased?

CSI Works Support:

I’ve made this video to answer your question. I used the use case scenario and did it in front of a camera.

Please watch this video: https://youtu.be/NvxR6ouS34M

Merchant:

Is it possible to combine all the payouts on the Clover reporting to avoid a long report (attached)?

CSI Works Support:

The report shown below is an export from Clover Dashboard.

If you navigate to Clover device and open Negative Tender App. You’d be able to run reports inside the app.

The app provides report grouping either by: Employee, Payout Reason, Date.

Give it a try perhaps it will be more suitable than one from Dashboard.

The is a video giving overview to Negative Tender and at the end it shows the reporting. I am including a link which is already queued to that moment in the video where we overview the reporting on the app.

https://youtu.be/hYqR0Dt6GRg?t=353

 

Thanks!

How to get Started with Tobacco Scan Data?

How to get Started with Tobacco Scan Data?

Type: Support Call

Call Reported On: 2021-10-07

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

I am trying to set up my Clover to submit Tobacco Scan Data. How do we get started?

CSI Works Support:

The first step would be to install all the required software from us via More Tools On Clover.

Then you’d identify your tobacco items you wish us to report against for the store.

Then you’d reach out to the store to initiate setup of scan data reporting by your company. They will setup on their end and provide us with credentials we can then use to begin sending data to the store on your behalf.

This will bring you up to testing with them.

Once the store approves your account to production, you’ll start doing discounts for customers for which then the store would re-imburse you.

This is the process in a nutshell.

 

How to Troubleshoot Variable Price Barcode Parser Rounding Error

How to Troubleshoot Variable Price Barcode Parser Rounding Error

Type: Support Call

Call Reported On: 2021-09-16

Products Discussed: Weight Embedded Barcode, Variable Price Barcode Parser

Q&A

Agent:

We have an issue with a Clover system using the Variable Price Barcode Parser app with a Kitchen Scale. The issue is that the scale weighs and calculates the final price for the product, yet when the barcode is scanned on the Clover, for some reason one cent is subtracted from the total price.  It only happens occasionally with random items, so we suspect it might have something to do with a Rounding Error/Issue.

CSI Works Support:

Yes, I am very well familiar with the issue. You are correct it is in fact rounding issue because of double rounding once by scale once by our app on clover.

Scale figures out total price by calculating weight to unit price. We take total price and calculate down to figure out total weight. Sometimes the number is off by a cent either direction very rarely or even in one merchant not on all items.

There are 2 ways of solving this

  1. Switch your item price type from “Per Unit” to “Variable” This is the quickest way to solve the issue. The reason why this works is because we will stop reverse calculation to a number that scale started from and simply will pass total price into variable priced item.

OR

  1. Change your scale to encode weight instead of price into barcode. And on clover end switch from Variable price barcode parser to Weight embedded barcode parser. That way scale will stop doing an extra calculation because it will send total weight and our Weight Embedded Barcode parser will pick up total weight and calculate total price which will always match what scale calculated because we are both using same base number “total weight”

This solution is more involved and requires settings change on scale and app swap on clover. The inventory part will remain intact you will just need to switch apps after scale has been reconfigured to encode different barcode (weight instead of price).

Agent:

Thank you very much for the insight, we discussed both alternatives with the merchant and I believe we are going to change the Clover prices to Variable.

Will this cause any changes in the reporting for Clover? I think the Items report will no longer report per unit sold, correct?

What are the Pricing & Subscription fee and Requirements for Scan Data Program?

What are the Pricing & Subscription fee and Requirements for Scan Data Program?

Type: Support Call

Call Reported On: 12-27-2021

Products Discussed: Scan Data Reporting

Q&A

Merchant:

I’m looking for Scan data program, Loyalty for Altria, and USSTC for my business.

How much is your monthly fee?

What are the requirements?

I have Skupos now and they require to have PC  up and running and connected to internet all time.

CSI Works Support:

The cost can be found here: https://www.clover.com/appmarket/apps/NNFHSH8QB1NR8

Yes, our solution includes the ability to do the following for Altria Tobacco Scan Data:

  • Multi Pack discounts  (buy 2 packs and save)
  • Loyalty Discount Program (Customer assignment) Altria has discounts running for
  • Phillip Morris
  • USSTC
  • Helix

Our solution works on any Clover device and does not require a PC up and running and connected to internet all time.

How to Setup Variable Price Barcode Parser

How to Setup Variable Price Barcode Parser

Type: Support Call

Call Reported On: 2021-12-28

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

CSI Works Support:

Yes, this is price embedded barcode.

You can use Variable Price Barcode Parser. Here is a video how it gets setup: https://youtu.be/Bj9YqKdL_yU (this video uses different label but its same structurally as yours.) so setup is exactly like that.

 

How to Cancel Employee Tracker App Subscription and Billing?

How to Cancel Employee Tracker App Subscription and Billing?

Type: Support Call

Call Reported On: 2022-01-05

Products Discussed: Employee Tracker

Q&A

Merchant:

I need to cancel my employee tracker. The bar is no longer in business.

CSI Works Support:

Thank you for reaching out. I am unable to uninstall the app from your account.

To cancel the subscription please login to your Clover dashboard.

Navigate to “More Tools”.

Then find the app you wish to uninstall.

When you open it there you will see an Uninstall button.

Once uninstalled the app subscription is canceled and there will be no more billing.

For your reference here is video: https://youtu.be/3rQLUmCS8mA

Contact Info

USA, San Diego, CA, 92192
info@csiworks.net
(619) 246-8236 (Recorded Line)

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