Variable Price Barcode Parser – Incorrect Price on Clover

Variable Price Barcode Parser – Incorrect Price on Clover POS

Type: Email Question 04-05-2024

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:
Butcher Shop is making use of the Variable Price Barcode Parser with their Clover Mini V3 device. They have programmed their items into their Clover inventory but they are finding that upon scanning barcodes on the Clover Register app, some items are scanning with the correct price while others are not. The items that are scanning with the incorrect price are appearing with prices that are ~$0.02 too low.

For example, the barcode shown below should have a price of $30.19. However when scanned into Register, the item price appears as $30.17.
Variable Price Barcode Label By Butcher Shop

We have looked into the Barcode setting options available on the Variable Price app and the selected barcode setting (option 2) is the only option that allows the barcodes to work. The other barcode settings does not allow the barcode to scan or it gives a totally incorrect price.

Please advise and let us know how we can have the price that appears on Clover Register match the actual price that is shown on the barcode sticker.

CSI Works:
Yes,

When you use Variable Price Barcode Parser.
You need to setup items as “Variable Price” in Clover inventory app. It appears that you have setup items as “Per Unit” switch it to “Variable Price” type and the app will read the barcode correctly and reflect the correct price all the time.

Some related articles:

https://csiworks.net/does-variable-price-barcode-parser-app-work-with-per-unit-bardcodes/
https://csiworks.net/what-to-do-when-the-total-price-is-one-cent-off/

How to: Discounting items with different base price and discount stacking.

How to: Discounting items with different base price and discount stacking.

Type: Email Question 03-25-2024

Products Discussed: Mix Or Match App

Q&A

Merchant:
Hi I have two questions:
1. I have multiple 2 for 4 deals. But on different priced products. If that makes sense. So for instance my tea is 2 for 4 but separately cheaper than a bottle of coke. Which is also 2 for 4. So when I had both these discounts in the system I rang up a tea and a coke and it automatically took off .98 from one

2. Is there a video that can explain how to do multiple discounts say for 4 or 5$ but with different product cost and not have the wrong thing trigger when u scan items in. Thank you.

CSI Works:
Yes.
1. To do discounts where base price of an items is different you can follow instructions on this video:

2. Discount stacking options are explained in this video:

Thank you!

Can I use Honeywell MK3780-61A38 Fusion MS3780 barcode reader with Clover Point of Sale?

Can I use Honeywell MK3780-61A38 Fusion MS3780 barcode reader with Clover Point of Sale?

Type: Email Question 03-24-2024

Products Discussed: Honeywell MK3780-61A38, Cloud CRM, Variable Price Barcode Parser

Q&A

Korean Restaurant
I am owner of Korean Restaurant in Utah. I have a Clover POS. Recently, my scanner broke and I bought same scanner Honeywell MK3780-61A38 Fusion MS3780 barcode reader. But it can’t read the first “2”. I ordered a scanner from the Clover website but, regional technician said he can’t guarantee the performance 100%.
Can you recommend reliable scanner works for my POS?

CSI Works
Yes here is an explanation where to get barcode scanner and why yours does not work.

to get barcode scanner that works 100% with clover go www.clover.com/pos/accessories.
Thanks!

Is Kilotech Le3K scale compatible with clover pos?

Is Kilotech Le3K scale compatible with clover pos?

Type: Email Question 03-20-2024

Products Discussed: Variable Price Barcode Parser, Kilotech Le3K Scale,

Q&A

Meat Shop
Hello,
We recently purchased our clover machine and installed Variable Price Barcode. We operate a meat shop and use a Kilotech Le3K scale.
I have the item added to inventory and a 6 digit product code, however, when I scan the barcode, the clover machine is telling me to set up a new inventory item. The item options are limited to a fixed price and include the 12 digit barcode numbers.

Can you please let me know if my scale is compatible with this app and how to get it to work properly? Thanks,
Kilotech LE3K Compatible with clover POS via Variable Price Barcode Parser App
Kilotech le3k Example Barcode Label compatible with Clover POS via Variable Price Barcode Parser
CSI Works
Yes the label is good, I was able to set it up and use it.
I used above label to make this video.

Butcher Shop Discount Options on Clover POS

Butcher Shop Discount Options on Clover POS

Type: Email Question 03-06-2024

Products Discussed: Mix or Match or Combo Discounts

Q&A

Agent
What app would I use for this butcher shop if they sell for example, apples and apples cost $1 each. And if the customer buys 3 pounds of apples then it is $2 for 3 pounds of apples. Do you have an app on clover that automatically calculates this promo on an item on the CLOVER register. It looks like you do but I just want to confirm which app it is and if there is a video on how to do it. Please let me know. Thanks.
CSI Works
Yes to trigger discounts on weight based items you can use our Mix or Match or Combo app.
The sell by weight scenarios are shown in this video:

Can I use Sato CL4NX Plus Label Printer with Clover POS?

Can I use Sato CL4NX Plus Label Printer with Clover POS?

Type: Email Question 02-15-2024

Products Discussed: Variable Price Barcode Parser,

Q&A

Merchant
Hi we are using Sato CL4NX Plus Label Printer to generate labels with price embedded barcodes.
Below is a picture of the label printer and the barcode it produces.
The price on the label is $5.01. If we install Variable price Barcode Parser will this work with Clover POS?
Sato cl4nx plus label printer compatible with clover posSample Label From Sato-cl4nx Plus.jpg

CSI Works
Yes, this will work. Here is a video demo using this label

Can I use Kilotech Integrator LE-3K with Clover POS Devices?

Can I use Kilotech Integrator LE-3K with Clover POS Devices?

Type: Email Question 02-15-2024

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant
I have Clover for my business.
I subscribed to your Variable Price Barcode Parser app to be able to use the different price embedded barcodes I use in my store.
I just bought a new scale which I want to use with price embedded barcodes. Would you tell me if there’s a solution with your app to be able to use my scale with the price embedded barcodes. My scale is a Kilotech Integrator LE-3K

Kilotech-Integrator-LE-3K

And here is an example Label printed from Kilotech-Integrator-LE-3K scale
Example Barcode Label from Kilotech Integrator LE-3K

CSI Works
Yes, this will work just fine. I’ve made this video using your label and Variable Price Barcode Parser App.
Please watch and follow the steps:

Can Clover POS be compatible with Vision Tech Scale DLP-300 Label Printing Scale

Can Clover POS be compatible with Vision Tech Scale DLP-300 Label Printing Scale ?

Type: Email Question 02-15-2024

Products Discussed: Variable Price Barcode Parser

Q&A

Agent
can this app work with this scale?
DLP-300 Label Printing Scale by Vision Tech
It’s a DLP-300 vision tech shop by DB scale

Here are the barcode labels it prints:
Example-Barcode-Label-from-DLP-300-Vision-Tech-Scale

CSI Works
Yes, this scale and labels will work on Clover POS with Variable Price Barcode Parser App
Here is a quick Video Demo of how it might work:

Support For Meal Deal Discounts in Clover POS with Mix or Match or Combo

Can Meal Deal Discount be setup on Clover POS with Mix or Match or Combo?

Type: Email Question 02-13-2024

Products Discussed: Mix or Match or Combo

Q&A

Merchant
We’ve been using Clover POS since 4 months now. As we’re gradually improving our order process and services, we discovered the app ‘Mix & Match Bundle Discounts’ and been using it for few discounts.
However, now we’d like to add ‘Meal Deal’ discount, for example, if someone wants to buy a pizza with fries & drink, they can get it for a less price than buying it individually. We tried integrating this discount but unfortunately we couldn’t really figure out how to do it.

CSI Works
Yes, it is possible to setup Meal Deal Discounts. I’ve made this short video to demonstrate how to go about, doing it.

Can Ishida Uni-3 or Ishida BC-3000 be compatible with Clover POS?

Can Ishida Uni-3 or Ishida BC-3000 be compatible with Clover POS?

Type: Email Question 02-09-2024

Products Discussed: Variable Price Barcode Parser, Ishida Uni-3, Ishida BC-3000

Q&A

Agent:
I work with clover and we are bringing in a new grocery store. Could you confirm the model numbers are compatible with Variable Price Barcode Parser app? Pics attached.
• Ishida Uni-3
Ishida-Uni-3-Label-Printing-Scale
• Ishida BC-3000
Ishida-BC-3000-Scale
Also, when scanning the barcodes we run into the issue of the clover barcode scanner only reading a portion of the barcode. Should the barcode be printed in an specific format to work properly with your app?

Price-Embedded-Barcode-With-Unscanable-Barcode

CSI Works Expert:

The scale models you mentioned are compatible. You’ll need to use Variable Price Barcode Parser App. I saw that in the email you sent only one label, but you reference two different scale units.

Couple of issues:
1. The barcode on the label you sent is not scannable. Not sure if it’s the quality of the image or the print head on the scale printer is bad. (usual symptom of unscannable barcode)
2. Do you have a sample label from another scale unit? I want to make sure that barcode format is the same on both scale units.

Also, you’ll need to make sure that while these are different scale units they produce same barcode format and same product code for each item or you’ll need to setup each version of the item in Clover.

Here is a video I shot for you to show how the setup needs to be done. Video also shows that barcode is not scannable.

Can CAS CL 7200 Touch Screen Label Printing Scale be compatible with Clover POS?

Can CAS CL 7200 Touch Screen Label Printing Scale be compatible with Clover POS?

Type: Email Question 02-08-2024

Products Discussed: Variable Price Barcode Parser, CAS CL7200P Label Printing Scale

Q&A

Agent:
We have a merchant that is interested in using a 3rd party app with clover for their scale.

The merchant is using CAS CL7200 Series scale wanted to know if you have a app that would support this scale?

If this scale will work with one of the 3rd party apps can you explain how the scale and clover POS share info ?

What is the setup process like? Does the scale need a direct connection to the POS or do they need to be connected to the same network?

CSI Works
Yes the app that can be used with CAS CL 7200 Series label printing scale, is called Variable Price Barcode Parser.
You can download it from Clover App Market here:
https://www.clover.com/appmarket/apps/CT8906H8VHDF8

I found this video demo of CAS CL 5500 Series which is very similar to CL 7200, you can see the label printed from that scale then scanned in Clover Station:

How can I accept Marlboro, Grizzly Coupons in my store

How can I accept Marlboro, Grizzly Coupons in my store

Type: Email Question 02-03-2024

Products Discussed: Tobacco Scan Data, customer plus plus | cloud crm

Q&A

Tobacco Shop
I want to know if you guys have an app where it can help me to apply paper or mobile coupons for Marlboro and Grizzly and Copenhagen on customers’ trasactions.

CSI Works
Yes, when you sign up for Tobacco Scan Data with CSI Works the app is provided in that price no additional cost is needed.
The app is called customer plus plus | cloud crm.
It will be the same app that handles Altria and Reynolds Loyalty programs and the same app that will enable you to accept Altria coupons.
Here is video how that works:

How to sync discounts between Clover devices for Discount Scheduler

How do I sync discounts between Clover devices for Discount Scheduler?

Type: Email Question 02-03-2024

Products Discussed: Tobacco Scan Data, Discount Scheduler

Q&A

Smoke Shop
Hi, I work at a smoke shop and we downloaded your discount scheduler app. It is not syncing the discount within our three clovers it is only staying on the register we made the discount under. Is there any way to troubleshoot this?

CSI Works Expert
Here is a video how to properly sync the discounts between devices.

Butcher’s Processing, Scale, and Item setup options for Clover POS

Butchers Processing, Scale, and Item setup options for Clover POS

Type: Email Question 02-05-2024

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Butcher
Hello, I am trying to set up the Weight Embedded Barcode application on Clover to work with our variable barcodes. We sell beef that we process ourselves, so the products are weighed and labeled with TemPac / Scale Manager (specifically made for beef processing) and then brought to our retail store to sell. I am just trying to get Clover to recognize the barcodes. Our items are sold at a fixed price Per Unit (lb). In this example, this item is sold at $17.50/lb. The product codes from our scale system are 3 digits; this one is 002, some are 303, 301, etc. I have them entered into Clover under product code as 5 digits – in this case, 00002. Just hoping to get some direction as to how to get this system to recognize our barcode, if it’s possible!
Butcher Label With Price Embedded

CSI Works Expert

The barcode you have is Price Embedded.
The app you need to use is called Variable Price Barcode Parser.
Uninstall the weight embedded barcode parser and install variable price barcode parser.

Butcher
The first application I used was the Variable Price Barcode Parser and it still would not recognize the barcodes either.

CSI Works Expert
How did you set it up?
Can you provide similar details as to how you have created an item and what barcode type setting in our app you’ve chosen?

Butcher
This item specifically:

• Created in Clover, with “Per Unit” price at $17.50 / lb (NOT “Variable” price, which is what I saw in all of the setup demonstrations for this app).
• Product code set to “00002”, the product code in our scale system and what ends up on the first half of the barcode.

As for type setting in the app, I’m not sure where to even view or modify that information.

CSI Works Expert
Make these updates:

• Make the item variable price type in Clover..
• In product code set to 200002 do not ignore the first 2

• Open variable price barcode parser, click on 3 lines in top left corner to open menu, then click on settings, then on barcode types. You’ll see 3 options you can choose from pick option 3 and save.

Butcher
Hmm… that is not working either. Would the type of scanner I’m using cause issues? I saw on your app that it said something about buying a scanner specifically from Clover.

CSI Works Expert
Yes. If your barcode scanner did not come directly from Clover it wont work.

Butcher
Right after I sent that last email I tried it with the integrated Clover scanner and it still is not working.

CSI Works Expert
I used your label on my clover and shot this video. All seems to work for me.

Please watch the video and follow the instructions I made for you in it.

Butcher
Thank you, I was able to get it to work, however I have one issue: Having the price set to Variable creates a problem with our COGS and inventory tracking… we are processing a whole beef today and barcoding the labels. We put our inventory in as the total weight of all the items. For example, if we have two ribeyes in stock that weigh 0.75 lbs each, the total quantity on hand is 1.25 lbs. Currently we manually input the quantity (weight) at point of sale and the price is calculated because they are “price per unit” items and our COGS (cost) is per pound also. I’m worried that when we sell the products at variable price, it won’t remove the weight from inventory or give us an accurate COGS on hand. Have you ever had someone needing to use this application that needed to use price per unit? Can you advise?

CSI Works Expert

Yes, I am familiar with this issue.

Today you have barcodes that embed total price. Because of this you are using Variable Price Barcode Parser. The app requires that you set up items as Variable. In this case you cannot know the break down of pounds in Clover.
You can do what you need but it requires some work.
1. You will need to switch your barcode that is printed from scale to embed total weight instead of total price.
2. Then on Clover you will need to uninstall Variable Price Barcode Parser and Install Weight Embedded Barcode Parser
3. In Clover inventory you will change the item from Variable Price Type to Per Unit Price Type.

Here is a video showing the difference between price and weight embedded barcodes:

This will accomplish what you are looking to do.

Clover DUO & Integration with Variable Price Barcode Parser & Compatible Barcode Scanner

Clover DUO & Integration with Variable Price Barcode Parser & Compatible Barcode Scanner

Type: Email Question

Call Reported On: 2-01-2024

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Agent
I am a Sr. Business Consultant, direct with CLOVER and have a question about a client’s needs. They are a GROCERY store with bar code scanning and labels. They are liking what your app shows and offers but we are needing clarification/verification on the compatible bar code scanners.

Clover does not make a specific scanner as there are (2) options:
1. Use the integrated scanner within the POS
2. Use a compatible ZEBRA DS 2208 bar code scanner

Can you please provide us with insight on options for the bar code to be read by CLOVER equipment? Thank you in advance for your time and expertise.

CSI Works Support: 
Our solution will work with barcode scanners that are purchased directly from Clover.
Indeed, Clover offers 2 models you can see it here: https://clover.com/pos/accessories.
As long as the barcode scanners are purchased from Clover they will come properly configured to work with our app.

Here is a video explanation of barcode issue if its not bought from Clover Directly:https://youtu.be/aTKq_Z0Ffyg

Merchant

The barcode scanners we have did not come from Clover.
Do you know someone who can help us configure the scanners we have?

CSI Works Support: 
If the scanner is the same model clover sells, theoretically its possible but, we do not know how to do that. Our recommendation is to buy scanner from Clover.

Agent
Thanks for the response. Are you stating that this is a matter of CLOVER programming the barcode scanner prior to shipping it out? I know clover does sell the DS2208 but not aware of us actually encrypting, programming etc prior to it being deployed.

Please confirm your thoughts and can proceed with internal inquiry with CLOVER.

CSI Works Support: 
I am stating that if you buy the same model barcode scanner from Clover it will be plug and play,
If you get the same model barcode scanner from amazon it will not be plug and play even thought it’s the same model.

Do you integrate Clover with any Date Code Genie scales/label makers?

Do you integrate Clover with any Date Code Genie scales/label makers?

Type: Email Question

Call Reported On: 2-01-2024

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Agent

Do you integrate Clover with any Date Code Genie scales/label makers?
NC-DCG-01-021.pdf (datecodegenie.com)

CSI Works Support: 

I can be 100% certain if you can provide a picture of a label printed from any scale by genie that you are considering.

 

Agent: 

 
CSI Works Support: 

There is no barcode on that label. We cannot do anything with it.
This label is information about ingredients. It appears to be all there is.

Agent: 

 

CSI Works Support: 

This label shows total price and total price is not reflected in the barcode. Usually we are expecting either total price or total weight to be embedded in the second part of the barcode.
Here is a video of what kind of label would work for Variable Price Barcode Parser or for Weight Embedded Barcode Parser.

How to Configure Zebra DS2208 to work properly with Clover

If you bought your Zebra DS2208 from source other than https://clover.com/pos/accessories
For Instance from Amazon.com You’ll find that the barcode scanner does not work on all the barcodes.

Here is a video explanation of this issue demonstrated on Clover Station Duo: https://youtu.be/aTKq_Z0Ffyg

To configure the Zebra DS2208 on Clover POS follow the following instructions:

Inventory Plus Plus removing taxes

Inventory Plus Plus removing taxes

Type: Support Call

Call Reported On: 2-22-2022

Products Discussed: Inventory Plus Plus

Q&A

Merchant:

I want to let you know about an issue with the app. One of my merchants is having trouble with taxes being removed on taxable items when doing a sale, so we disabled the EBT function and it started adding taxes. I had the merchant disable the EBT function for the time being until I hear back from you.

 

CSI Works Support:

What you are describing is not a bug.

The function of adding and removing taxes to items is present.

I’ve made this video to explain how it functions in terms of Sales Tax being removed and added.

 

Is the Weight Embedded or Price Embedded app Better?

Is the Weight Embedded or Price Embedded app Better?

Type: Support Call

Call Reported On: 03-31-2022

Products Discussed: Weight Embedded Barcode Parser, Variable Price Barcode Parser

Q&A

Merchant:

A merchant reached out to us wanting to know which app was easiest to use, Weight Embedded Barcode Parser or Variable Price Barcode Parser app better?

CSI Works Support: 

The difference between Variable Price Barcode Parser vs Weight Embedded Barcode Parser is technical ;

One is not better than the other in any way. Its just that some scale print weight embedded barcodes and some scale prints price embedded barcodes. Depending on which one your scale is configured to that would drive the decision on which app you need to use.

When Can I Run Promotions After Submitting Responses to MSA Support for Clover POS?

How Long After Submitting Responses to MSA Support for Clover POS Can I Run Promotions?

Type: Support Call

Call Reported On: 08-30-2021

Products Discussed: Tobacco Scan Data

Q&A

Agent:

An agent contacted us because his merchant needed assistance with Tobacco Scan Data. MSA Support Services sent an email regarding setting up promotions and loyalty programs. However, after submitting their answers to MSA Support Services, they wanted to know when to expect to run promotions.

They wrote:

“So we have submitted multiple profiles; when can I expect to run the promotion?”

CSI Works Support: 

Our support team let this agent know that when you get to the “validated” status, they will be able to run promotions. You will receive an email from MSA letting you know when you’ve moved to that status.

How Service Fee Reporting Works On Clover POS with Advanced Fees App

How Service Fee Reporting Works On Clover POS with Advanced Fees App

Type: Support Call

Call Reported On: 09-14-2021

Products Discussed: Advanced Fee App

Q&A

Agent:

An agent working with a merchant reached out wanting to know if he could setup a report for customers to view totals on fees. He wrote:

“I was wondering if I can setup a report for the customer to view the totals on the fee?”

CSI Works Support: 

We needed to find out what app he was talking about. We wrote:

“In what context are you talking about the fee? Are you by any chance talking about Advanced Fee App or some other fees?

Further clarification is needed.”

Agent:

The merchant confirmed that he was using the Advanced Fee App. He wrote:

“Advanced Fee App.  The owner wants to track the total on that.”

CSI Works Support: 

CSI Works Support team made this video showing the current reporting capabilities when it comes to fees.

Can I Generate a Transaction in One Ticket When Using the Negative Tender App?

Does the Negative Tender App Allow You To Show An Entire Transaction in One Ticket?

Type: Support Call

Call Reported On: 2021-12-17

Products Discussed: Negative Tender AppRedeem Lottery App

Q&A

Agent:

An agent reached out needing help with the Negative Tender App, and Redeem Lottery App. He said that he had liked the Negative Tender App because of the reporting capabilities at the end of the day are great.

He printed the following demo transaction ticket

I presented both the Lotto payouts and negative tender apps. He likes Neg tender.  The reporting at days end is great.

In the demo we printed out the transaction ticket.

 

 

The agent explained the following:

The person bought $19.01 in merchandise and scratch cards and online lotto.  They paid for it with a $50 in lotto winnings.  The $19.01 purchase does show it was paid for by a lotto payout, but doesn’t show the amount of total lotto winnings or the change to the consumer.  The “Kitchen order” shows the $50 payout.  It works.

However, I went to the gas station across the street and we ran a sample ticket there.  We ran a transaction with a $1 Online purchase and a $2 scratchoff purchase and payed for by a $5 lotto payout.  That’s a $3 purchase and a $2 cashback. Everything shown in one ticket.  The merchant wants to be able to get to the simpler ticket if this can be done.

CSI Works Support:

No, unfortunately it’s not possible to do it on one ticket.

Agent:

Not possible? Or not possible today but something you could do down the road??

CSI Works Support:

Not on Clover. We don’t have access to their receipt on that level.

 

How to Remove a Container’s Weight with the Unit Tare App

How to Remove a Container’s Weight with the Unit Tare App

SAN DIEGO, CA, January 8, 2021 – This article, will discuss how the Unit Tare App can help your store with removing the weight of a container.

By following these simple steps your store will be ready to automate the removal of a container’s weight. First, identify the type of container. Second, weight the container and open the Unit Tare App.

The Unite Tare App allows your store to enable the set up of containers that are unique to an item. To enable this feature, go to the “Setup Edit Specific Container” option within the app. There you will be able to enter the necessary information.

Please note, you can assign more than one item to a container. However, you cannot assign more than one container to an item.

Now, you’re all set up. Every time the container is scanned, the weight of the container will be removed. What will get recorded will be less than what is on the scale. Thus, the weight of the container is automatically removed at checkout. What’s more, there won’t be any additional clicks or selections required. The Unite Tare App will make checkout convenient.

This video shows how stores can implement the Unit Tare App. Specifically, when stores sell items by weight and containers that are item specific. 

If at anytime you would like to skip ahead, or if you are revisiting this video and know what section you would like to watch, use the timecode links below to jump ahead to your desired section.

00:37 Openning Unit Tare App

00:45 Setup edit specific container

01:02 Meat Package Example Setup

01:09 How to Assign Items

01:44 Demonstration of Weight of Container Removal at Checkout

How Clover Behaves with Price Embedded Barcodes and Regular Price Barcodes

How Clover Behaves with Price Embedded Barcodes and Regular Price Barcodes Using the Variable Price Barcode Parser App

Type: Support Call

Call Reported On: 01-31-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A perspective merchant reached out wanting to know how Clover and the Variable Price Barcode Parser app would behave when using their price embedded barcodes and regular price codes.

Below are a variety of barcodes the merchant sent. Some are fixed price and others are variable by weight.

The merchant also also wanted a demonstration of an item that has to be weighed at the register?

CSI Works Support: 

This video is the answer to this merchant’s question on how to use the attached barcodes.

video:

https://youtu.be/OdSLDq-hLvk

This video demonstrates how an item has to be weighed at the register:

How Do I Resolve a Scan Data Notifications from Altria About Opted in, Missing Y Indicator Needing Attention?

How Do I Resolve a Scan Data Notifications from Altria About Opted in, Missing Y Indicator Needing Attention?

Type: Support Call

Call Reported On: 01-30-2022

Products Discussed: Discount SchedulerTobacco Scan Data

Q&A

Merchant:

One of our merchants received the following notification from Altria:

Attention Retailer:

The Scan Data file submitted and processed contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

Multi-Pack/Multi-Can Y Indicator (Y/N) Price Pass thru (Pass/Fail) Volume Failing
Copenhagen Wintergreen/Mint Opted in, Missing Y Indicator NA NA
Skoal Classic/Xtra Opted in, Missing Y Indicator NA NA

 

CSI Works Support: 

This message says that you need to include these two brands into multipack discount program.

You can do this in Discount Scheduler by editing existing discount and adding these items to it.

Is the Discount Scheduler App Able to Increase Pricing During Certain Times of the Day?

Can Discount Scheduler App Increase Pricing During Certain Hours of the Day?

Type: Support Call

Call Reported On: 02-01-2022

Products Discussed: Price Change Manager, Discount Scheduler

Q&A

Merchant:

A Merchant was wondering if a business using the Discount Scheduler App by CSI Works would be able to set up specific times during the day where they can have the prices increase instead of decrease or have discounts during certain hours of the day?

Similar to a happy hour but with hire prices automatically.

CSI Works Support:

Discount Scheduler is not designed to increase pricing. It is just about discounts for that app.

We have another app its called Price Change Manager. That app is capable of doing what you need.

You can try it for yourself: https://www.clover.com/appmarket/apps/NWCKG5BYNFCVG

Or watch a video: https://youtu.be/4IEKKR_cEH8

Can You Use the Variable Price Barcode Parser App to Set Price Per Pound on Clover POS?

Can You Use the Variable Price Barcode Parser App to Set Price Per Pound on Clover POS?

Type: Support Call

Call Reported On: 02-12-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent reached out wanting to know where the Variable Price Barcode Parser pulls the price per pound (lb.) (is it being pulled from the barcode or from Clover). He said that meat prices change all the time. The agent explained

“If it’s pulling the pricing from the barcode only, can we just set the price per lb. to it in Clover, so there’s never confusion?  This way the merchant would only have to update the price per lb. on the scale and disregard updating Clover.”

CSI Works Support: 

Our support team was able to confirm that the merchant can use Variable Price Barcode Parser app to set the price per lb. on Clover.

To do this, our support team explained to do the following:

“In Clover setup an item as Variable and this way you will never have to adjust pricing on Clover and it will always be picked up from barcode.”

Checkout this video:

https://youtu.be/7LOQ91_wp34

How to Get Net Weight on Clover POS with the Unit Tare App

How to Configure Net Weight with the Unit Tare App


Updated February 17, 2022


If you are new to Clover POS and are interested in achieve Net Weight, then the Unit Tare App can be the right solution.

In this tutorial we are going to demonstrate how to utilize the Unit Tare App and configuration to achieve net weight of an items that you are selling at your store.

What is Net Weight?

Net weight is the weight of an item or product without the addition of the packaging or container weight. Net weight is also the weight of the total number of goods loaded into a container excluding the weight of the container.

Getting Started

Step 1: Open the Unit Tare app.

Step 2: Once the app is open, click the plus sign to setup the desired containers.

 

Step 3: Give the container a name. For this example, we are calling it Small Cup.

Step 4: Select the unit of measure. Selecting the unit of measure is important. This has to match what you have setup on your scale and Clover device. For this example we will use pounds.

It’s important to note that when you setup the unit of measure, it has to match the format of the weight. So, if you select pounds you will see 0.00, if we switch to ounces it will display 0.0, and if you switch to grams it gives you a whole number. So, the unit of measure has to match the weight of the scale. It’s important to specify the unit of measure that you are dealing with during initial setup to avoid errors.

When you select the unit of measure you can just weigh the container to get the weight you will enter.

For this example, we are weighing a cup and entering 0.01 lb.

Step 5: Click the green checkmark to save the information entered.

Now, you have successfully created a container.

Opening the Register App

Now that the container has been properly created, we can proceed to working the Register as we normally would.

Step 1: Open the Register:

Step 2: Select an item that is unit based. For example, we will click Sirloin.

 

Step 3: You can place the Sirloin and the container on the scale together.

Click the Green Add button. This will trigger the app to open to remove the weight of the container. For our example, we will select the small cup that we previously created.

This will remove the weight of the container.

Conclusion

This is how net weight is achieved.

This video further dives in on how to configure the Unit Tare App to achieve net weight.

If at anytime you would like to skip ahead, or if you are revisiting this video and know what section you would like to watch, use the timecode links below to jump ahead to your desired section.

00:17 Setting up containers

00:29 Selecting unit of measure

01:36 Entering weight of container

01:54 Adding additional containers

02:19 Working the register at checkout

How to Use the Unit Tare App to Allow Customers the Option to Shop with Their Own Containers in Clover POS

How to Configure the Unit Tare App to Allow Customers to Shop with Their Own Containers in Clover POS

Image by Brabusania from Pixabay

SAN DIEGO, CA, January 8, 2021 – If you are considering offering your customers the opportunity to shop with their own containers, there are perks to this option when using the Unit Tare App. Some of the benefits and savings would be in:

  • Packaging.
  • Advertising.
  • Branding that goes on the shelf.
  • Product can be less expensive to produce without the added packaging.

Image by congerdesign from Pixabay

How to get started with the Unit Tare App

Step 1: Before a customer can begin shopping with their personal container, they will have to follow a few simple steps. Your customer will first need to request to have their container weigh by a store clerk. Then, this information will be entered into the Unit Tare App.

Finally, a barcode tag will be generated and printed that will be given to the customer to use.

Now, the customer will be able to shop with their own container.

Step 2: When the customer returns to pay, they will let the clerk know that they have a tag for their container. The store clerk will go into the register and select an item per weight. Then, place the item on the scale and scan the tag.

After scanning, the weight of the container is removed. Then the tag can be disregarded and the customer can finalize their transaction.

Conclusion

Offering your customers the option to shop with their own containers is easy with the Unit Tare App. Both you and your customer will benefit from this option.

Can the Thousandths Digit Be Entered When Selling by Weight in the Clover Register App?

How to Enter the Thousandths Digit in Clover Register

Type: Support Call

Call Reported On: 01-22-2022

Products Discussed: Clover

Q&A

Merchant:

A merchant reached out to our support team because they had questions about Clover’s sell by weight capabilities. The merchant was interested in adding three digits after the decimal point. By default Clover uses two digits after the decimal point. The third decimal digit from the decimal point is the thousandths digit.

For example, this merchant sells candy by the pound. In order for this merchant to sell 1/8 a pound, they need to enter 0.125 which are three digits after the decimal point. Can this be done in the Clover Register app?

CSI Works Support: 

Yes, it can be done.

But not on the scale. The thousands value can only be entered manually.

Here is a video that demonstrates Clover sell by weight capabilities:

Is Geo Tax Changer App Available for Download on Clover POS?

Is Geo Tax Changer App Available for Download on Clover POS?

Type: Support Call

Call Reported On: 02-20-2022

Products Discussed: Geo Tax Changer

Q&A

Agent:

We had an agent reach out wanting to know if the Geo Tax Changer app is available for download on Clover POS.

CSI Works Support: 

We had to remove the Geo Tax Changer app due to the fact that it was not quite doing what merchants wanted and it was not possible for us to do what merchants asked for.

Is There a Replacement to the Geo Tax Changer App?

How to Change Sales Tax While Using Multiple Clover Flex Devices?

Type: Support Call

Call Reported On: 02-20-2022

Products Discussed: Geo Tax Changer

Q&A

Agent:

We had an agent contact us wanting to know if there was a way to change the sales tax based on location. He noticed that our Geo Tax Changer app had been discontinued and wanted to know if we had replaced the app. The reason he wanted to know is because is working with a merchant who needs an app that will be able to pick up sales tax for multiple Clover Flex devices, with the same merchant ID, and located in different areas.

CSI Works Support: 

The Geo Tax Changer app was discontinued for this reason. We made the app to change the sales tax based on location. We can get Clover to identify its location and trigger the tax change. The problem is that we can’t get Clover to stop syncing.

For example, let’s say you have 10 flexes on the same merchant IDs and all in different locations. If Flex 1 triggers the tax change to New York and at the same time or within 10 seconds Flex 2 start an order in California, then the tax rate will get switched to New York. The reason why the tax rate gets switched is because Clover Syncs all its devices on a single merchant id.

Clover syncing all its devices on a single merchant id creates a huge problem. While our app can change the sales tax it creates an infinite loop whereby flexes in different locations are triggering different sales tax rate and merchant still has to be very mindful of what sales tax is being applied.

This is the reason we unpublished Geo Tax Changer. Clover won’t stop syncing its devices and we can’t find a stable solution to this problem.

Natural solution to your problem is different Merchant Ids for each location.

How to Connect a CAS Scale with Clover POS?

How to Connect a CAS Scale with Clover POS?

Type: Support Call

Call Reported On: 02-16-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent contacted us because he has a merchant who runs a meat house. The merchant needs to know if his meat CAS scales would need to be hooked up to ethernet for them to work with Clover.

CSI Works Support: 

Our support team let the agent know that there is no connection between the scale or Clover.

What makes Clover and the scale work is the Barcode that is printed on the label from the scale. The merchant would need to install Variable Price Barcode Parser app to enable Clover to understand the price embedded barcodes that are being printed from the scale.

Here is an example video:

Mix or Match App: How to Setup a Discount on the Same Product on Clover POS

Mix or Match App: How to Setup a Discount for the Same Product on Clover POS

Type: Support Call

Call Reported On: 02-16-2022

Products Discussed: Mix or Match Bundler

Q&A

Merchant:

A merchant contacted our office because they needed assistance with their Mix or Match Discount Bundle Builder. The merchant was trying to trigger a two for one price or a discount when one item was being purchased rather than a combination of different items.

“For the “Mix or Match” app, wasn’t able to find an option to price a $3 coke that is then 2 for $5 (of the same coke).”

CSI Works Support: 

Our team created a video showing how to setup Match type of discount.Video:

Why is Clover Register Reading Barcodes Wrong?

Why is Clover Register Reading Barcodes Wrong?

Type: Support Call

Call Reported On: 02-15-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

We had a merchant contact us needing help with their barcodes switching prices. The merchant was able to print a barcode for orders over $100. However, Clover register only read it as less than $100. Therefore, a ticket that was $150 with a barcode was being read as $50 in the register.

CSI Works Support: 

The solution to this problem is to update the scale to print the barcode over $100.00 Then, on Clover go to Variable Price barcode parser app and click on settings icon on the top corner and choose up to $999.99 barcode type. This should resolve this issue.

How to Setup Variable Price Barcode Parser to Pull Pricing from a Barcode?

How to Setup – Variable Price Barcode Parser – to Pull Pricing Exclusively from a Barcode?

Type: Support Call

Call Reported On: 02-12-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

We had an agent contact us because their merchant was interested in implementing Variable Price Barcode Parser. Before installing the app, they wanted to know where the app is pulling the price per lb. – from the barcode, or from Clover?

Meat prices change all the time.  Therefore, they wanted to know if the app is pulling the pricing from the barcode only, can the price per lb. be set to 0 in Clover, so there’s never confusion. The agent explained that this way the merchant only would have to update the price per lb. on the scale and disregard updating Clover.

CSI Works Support: 

Yes, you can use Variable Price Barcode Parser app to do this.

In Clover setup an item as Variable and this way you’d never have to adjust pricing on Clover and it will always be picked up from barcode.

Checkout this video:

How to Remove Multiple Containers in the Unit Tare App

Is it Possible to Remove Multiple Containers in the Unit Tare App?


January 23, 2022


This article will be discussing how to utilize the Unit Tare App and how to run a scenario where a customer places multiple containers of the same item on a scale.

Let’s imagine a customer comes in with several containers of the same item and you need to deduct those containers.

Step 1: To do this, you will operate the Register app as you normally would.

Step 2: You will select the item in your register.

Step 3: In the Set Unit Quantity screen, click the Green Add button.

Step4: This will trigger the Unit Tare app to open up. You click the button that says “multiple mode“.

This will turn the button green and allow you to remove the containers.

 

For this example, add 3 small cups.

 

Step 5: Click the green Confirm button. This will do remove multiple containers at once.

Conclusion

Utilizing the Unit Tare App can allow your store to run effectively.

This video will show you how to use the Unit Tare App.

If at anytime you would like to skip ahead, or if you are revisiting this video and know what section you would like to watch, use the timecode links below to jump ahead to your desired section.

00:54 Removing containers  

01:00 Turn on Multiple Mode

How to use Price Embedded Barcodes on Shopify POS with wireless barcode scanner Socket Mobile

How to use Price Embedded Barcodes on Shopify POS with Wireless Barcode Scanner Socket Mobile

Type: Support Call

Call Reported On: 02-19-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant/Agent:

A merchant sent an inquiry through Shopify because they had questions about integrating Variable Price Barcode Parser App to Shopify POS.

Here is an image of the barcode this merchant is using.

CSI Works Support: 

This video demonstrates how to configure Variable Price Barcode Parser on Shopify POS:

Does Variable Price Barcode Parser App Work with Per Unit Barcodes?

Variable Price Barcode Parser: Why Are My Per Unit Barcodes Not Matching on Clover?

Type: Support Call

Call Reported On: 02-20-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant contact us because they were testing the Variable Price Barcode Parser app.
The merchant was getting different results when placing an item as variable versus per unit. The variable settings amounts were matching the barcode. However, when placed as fixed the amounts were off by one penny.

CSI Works Support: 

The reason the merchant was having this experience was because the Variable Price Barcode Parser app does not work when an item is set to Fixed.

Now the correct way to parse the price embedded barcode is Variable.

The rounding error the merchant was experiencing had to do the several calculations.

The scale calculates total price by multiplying total weight by per unit programmed in scale. Then, on Clover, when set up per unit it does backward calculation, and this creates 3 calculations of the number back and forth. Sometime rounding becomes off by a penny.

The quick solution is to use Variable price setting.

If, the merchant wants to use per unit option on their scale, they would need to change the barcode to print total weight instead of total price. Then, on Clover they would use Weight Embedded Barcode Parser and uninstall Variable Price Barcode Parser.

Some Related Articles:

https://csiworks.net/variable-price-barcode-parser-incorrect-price-on-clover/
https://csiworks.net/what-to-do-when-the-total-price-is-one-cent-off/

How to Setup Multiple Items from Label Printing Scale in Clover POS

How to Setup Multiple Items from Label Printing Scale in Clover POS

Type: Support Call

Call Reported On: 02-16-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant needing our help sent the following images. While setting up the labels the merchant realized that some were working and others were not.

This one works fine: the weight and price show correctly

The following scan a weight that does not correspond to the package weight: T Bone  7.7117 lb. Smoked Bacon 93.287 lb.

 

CSI Works Support: 

When our team looked into the issue, all three labels worked.

The difference was that we did put the setting for $99.99 price type.

And one of the items we setup as Variable vs. Per Unit.

Here is video that demonstrates the setup:

Should I Download Weight Embedded Barcode Parser or Variable Price Barcode Parser?

Which App Should I Download on Clover POS; Weight Embedded Barcode Parser or Variable Price Barcode Parser?

Type: Support Call

Call Reported On: 02-15-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An Agent contacted us because they needed our support in order to assist a merchant. This merchant has two scales that print labels. The agent needed to know which app to download, the Weight Embedded Barcode Parser or Variable Price Barcode Parser?

The agent provided the following barcodes that the merchant is using.

CSI Works Support: 

It all depends on the barcode being used. Variable Price Barcode Parser is the app to use for both of those barcodes provided.

How To Split EBT Food Stamp Items in Clover POS with inventory plus plus

How to Setup EBT Split on Clover POS with Inventory Plus Plus

Type: Support Call

Call Reported On: 01-07-2022

Products Discussed: Inventory Plus Plus

Q&A

Merchant:

A merchant downloaded our app and required our assistance with setting up EBT items from none EBT items upon checking out. How can I go about this?

CSI Works Support: 

Here is a video on how to setup EBT Split functionality:

https://youtu.be/RTUa1RzhIs8

Go to “Settings” when you open the Inventory Plus Plus App. Then click on “EBT Settings”. Then click the turn on button. Then click “Assign Items”. In the Assign Items section make sure to add only approved EBT items. When all that is saved, you are ready to slip the EBT transactions.

How to Troubleshoot Clover When Barcodes aren’t Reading Correctly

What to Do When Clover is Reading Barcodes Incorrectly

Type: Support Call

Call Reported On: 11-13-2022

Products Discussed: Weight Embedded Barcode Parser, Variable Price Barcode Parser

Q&A

Agent:

An agent contacted our office because his merchant was using the Variable Price Barcode Parser and reported that the barcodes weren’t reading the correct information. Our merchant wrote:

“I set the merchant up to test their scale.

When the merchant scans this barcode clover reads 23.114 lb at $300.25

I am using the Variable Price Barcode Parser with 200035 in product code field.

We enabled the app in accessibility.”

CSI Works Support: 

First check what kind of barcodes you are printing and ensure you have installed the appropriate app.

For this type of an error, we asked that they uninstall Variable Price Barcode Parser and install Weight Embedded Barcode Parser.

This is because the label provided in the picture is Weight Embedded and not price embedded.

How to Exclude Weight Based Items from Triggering Unit Tare App

How to Exclude Weight Based Items from Triggering Unit Tare App

SAN DIEGO, CA, January 14, 2021 – A while ago we launched Unit Tare App, which was formerly known as Container Tare App. The beauty of the Unit Tare App is that you can basically set it up any possible way that you can think of.

This article is going to focus on how to exclude an item from triggering Unit Tare. This function will come in handy when there is no container or the weight of the container is included in the price. For whatever reason you want to exclude that particular item from being trigger.

For example, let’s say you have a sirloin and that item should get triggered since it’s a unit of measure per pound. We are set up per pound and everything looks good so we are triggering on sirloin. Let’s say it’s a small cup.

 

We are set up per pound and everything looks good so we are triggering on sirloin. Let’s say it’s a small cup.

If this isn’t what you want, there is an additional functionality where you can take a qualified item, for all intents and purposes, the sirloin and you can exclude that item from being triggered.

How to Exclude and Item

Now, if you want to exclude this sirloin from being triggered, this is what you have to do.

Click the Unit Tare icon on your device.

Go to settings

Select exceptions

We need to find that item and for this examples;

Click meats, sirloin

 

Click save

Exit.

Now, when we go and add the sirloin item again, as you can see it’s not being triggered anymore. The reason why it’s no longer triggering is because we have added that particular item to the exclusion list. So, pretty cool function. With the Unit Tare. You can basically set it up any possible way that you can think of, that’s the beauty of the Unit Tare App.

How do I Add Custom Fields to my customer form on Clover POS?

How to Add or Remove Fields for Customers in Clover POS | Customer Plus Plus Cloud CRM

Type: Support Call

Call Reported On: 09-03-2021

Products Discussed: Customer Plus Plus

Q&A

Merchant:

A merchant using Customer Plus Plus for Clover asked:

“How do I add custom fields and/or suppress system fields to the Customer Plus Plus for Clover?”

CSI Works Support: 

Here is the how to video:

https://youtu.be/o5-pIy0IUIg

First of all, each customer type has its own customer form. Once you start modifying customer forms you have to remember which type you have done it for because each type has its own customer forms.

For example, if you go to a customer inside cool leads. Click “Edit Profile“. Then, click “Edit Page“. This takes me to a list of fields that this customer type has and we can move these around. We can make last name first, first name last. We can also take notes and move the fields around. We can also make all the fields required or optional or we can completely turn them off, which means we can make them disappear from this form all together.

We can obviously add fields. To add a field, click the “Add” button and the types of fields we can add are defined in the “Field Type” drop down menu. You can name your field in the “Field Label” box. Then, you can type in the desired items in the “Add Item” section. Then, click “Add Field“. It gets added all the way to the bottom and the location can be adjusted by dragging the row. When done click “Save“.

 

Will Employees Know Employee Tracker App is Installed on Clover POS?

Will Employees Know Employee Tracker App is Installed on Clover POS?

Type: Support Call

Call Reported On: 09-05-2021

Products Discussed: Employee Tracker App

Q&A

Merchant:

A merchant contacted CSI Works because they are interested in using the Employee Tracker App on Clover POS. The merchant wrote:

“I am considering the Employee Tracker App for my new Clover. Will my employees be aware that it is installed and can they manipulate it without my knowledge?”

CSI Works Support: 

Those employees who care enough to find out will know that it’s installed.
Unless employees have admin privileges, they will not be able to manipulate the app to cheat it.
The interface for the app is available on Web only. Once installed you would have access to it via Clover web dashboard.

Merchant:

The merchant followed up and said:

Employee Tracker App it’s subscription is based on the number of employees I plan to monitor, right?”

CSI Works Support: 

Our support team response:

“Yes, correct.”

How to Eliminate Rounding Issues on Clover POS

How to Eliminate Rounding Issues on Clover POS | Variable Price Barcode Parser App

Type: Support Call

Call Reported On: 08-26-2021

Products Discussed: Weight Embedded Barcode Parser, Variable Price Barcode Parser app

Q&A

Agent:

An agent let us know that his merchant downloaded Variable Price Barcode Parser app and needed our support. He wrote:

“Attached is a file with two copies of scale receipts.  They use a Digi SM-5000 scale.

Can you advise a setup that will eliminate the rounding issue?

The merchant is using the Variable Price Barcode Parser app.”

CSI Works Support: 

There are two ways to solve this issue

  1. Quick way.

Switch the item to Variable instead of Per Unit in Clover Inventory app this will resolve the wrong rounding issue.

  1. Longer Way.

If your merchant wants to see the weight on transaction and wants to keep using Per Unit then they would need to switch their scale settings to print weight embedded barcode instead of price embedded and on Clover, they would remove Variable Price Barcode Parser and install Weight Embedded Barcode Parser.

 

Does CSI Works Support Altria Loyalty Program for the Clover Station Pro?

Does CSI Works Support Altria Loyalty Program for the Clover Station Pro?

Type: Support Call

Call Reported On: 01-11-2021

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

A merchant wanted to know more about Tobacco Scan Data app and if supports the Altria Loyalty Program for the Clover Station Pro.

CSI Works Support:

Yes, CSI Works supports Altria Loyalty Program for the Clover Station Pro, Duo, Flex, Mini. And we support Multiscan Discount as well.

Here is a video of both on Clover Station Pro:

How Can a Merchant Pull a Daily Report on Clover POS?

How Can a Merchant Pull a Daily Report on Clover POS?

Type: Support Call

Call Reported On: 11-09-2020

Products Discussed: CSI Works Apps

Q&A

Agent:

An agent contacted our office because they had a client who was using a few our apps. They said:

“My client is using some of your apps on Clover Mini in Canada.

He has an issue which I hope you can help with through one of your apps.

He often has open orders which he delivers same day to his customers. But the customers pay at a later day.

He would not want these orders to affect his inventory even before they are paid.

In addition, he would like to pull a daily report of this paid sales and open orders (unpaid sales).

Is that something your apps can do?”

CSI Works Support:

The answer to the customer’s question is this:

In this case Clover solves your problem natively. You don’t need an additional app to solve this. Just add “new tender type” and call it something that lets you know that its for future payment. Use this tender type to process the transactions and this will effect inventory and show up in reports separately from other payments.

How Do I Find Out How Much Scales for Clover POS Cost with CSI Works?

How Do I Find Out How Much Scales for Clover POS Cost with CSI Works?

Type: Support Call

Call Reported On: 08-10-2021

Products Discussed: CSI Works Apps, Scale4Clover

Q&A

Agent:

An agent reached out to our support team wanting to know how much scales for Clover cost. He said he was doing a demo for a deli shop and were in need of a scale. They had been looking at CSI Works Apps in the Clover market and saw the subscriptions, however, they didn’t see anything regarding hardware and scale prices.

CSI Works Support: 

Yes, we sell scale equipment. You can find all the compatible models here: www.scale4clover.com

 

How to setup weight embedded barcode on shopify POS with CSI Works Weight Embedded Barcode Parser

How to Setup Weight Embedded Barcode on Shopify POS with CSI Works Weight Embedded Barcode Parser

Type: Support Call

Call Reported On: 03-04-2022

Products Discussed: Weight Embedded Barcode Parser

Q&A

Merchant:

A merchant reached out to us because they were having trouble when trying to work the Weight Embedded Barcode Parser app.

The image below shows the problem they were having and they said this is how it would stay after scanning.

CSI Works Support: 

That circle is just waiting for the merchant to scan something with either camera or barcode scanner.

We wanted to know what happens when they would click on Scan Barcode (Phone Camera)

We also needed to know if the device he was using had a camera.

Merchant:

The merchant confirmed that, yes it does have a camera and once the camera reads the barcode that circle appears.

CSI Works Support: 

We requested a picture of the label they were trying to scan. This way we could set it up on our end and scan their barcode.

Merchant:

The merchant provided this barcode.

 

CSI Works Support: 

We needed to find out how they set up the product in Shopify, what barcode number they gave, and in which field they entered the data.

Merchant:

The merchant provided the settings of the barcode which was helpful.

CSI Works Support: 

We were able to setup the barcode using the settings provided, and it appears to work ok.

Here is a video:

How to Access Customer Database on Customer Plus Plus Cloud CRM?

How to Access Customer Database on Customer Plus Plus Cloud CRM?

Type: Support Call

Call Reported On: 03-04-2022

Products Discussed: Customer Plus Plus Cloud CRM app

Q&A

Merchant:

A merchant downloaded

on their Clover device. They were unable to access customers from their device. They needed to know if there was a way to access the customer database online.

CSI Works Support: 

When you open Cloud CRM app on Clover for the first time. You’ll notice that all your customers that existed before our app install are going to be in Uncategorized section.

Click on that and you’ll see your customers.

How to Enter Weight Manually on Clover POS

How to Enter Weight Manually on Clover POS

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent wanted to know if there is an app, similar to Variable Price Barcode Parser, that works with Clover without an integrated weight scale, where the merchant can create an item with variable pricing in Clover. Therefore, the app will determine the price based on what the merchant enters as weight. No attached scales – the customer will use their own scale.

CSI Works Support:

Yes, you can easily do this without any apps. Just setup item in Clover inventory as Per Unit and make sure to use LB for item unit.

When this item gets selected in register, you’ll be prompted to enter total weight.

If you setup item in inventory as variable instead of per unit then you will be prompted to enter total price.

Can I Use Shopify POS to Set Modifiers and Combo’s for my Restaurants?

Should I Use Shopify POS for my Restaurant?

Type: Support Call

Call Reported On: 02-21-2022

Products Discussed: Shopify POS

Q&A

Merchant:

A merchant wanted to know if CSI Works recommend Shopify POS for the quick service restaurant industry. They wanted to know if Shopify POS can handle modifiers and combo’s?

CSI Works Support: 

No. Our support team recommends Clover POS over Shopify for the restaurant industry. Shopify POS works great for online sales. Clover is best for restaurants.

Can I Download Variable Price Barcode Parser for Clover POS if I Bought My Scale in Canada?

Can I Download Variable Price Barcode Parser if I Bought My Scale in Canada?

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent who has merchants in Canada wanted to know if they purchase their CAS LP1000N in Canada, if they could still connect them to their Clover devices, and download the Variable Price Barcode Parser app from the App market. This way, the barcode that gets printed can be scanned by cashier at checkout.

CSI Works Support:

Yes.

Except there is no physical connection between Label Printing scale like CAS LP1000N and Clover.

The app (Variable Price Barcode Parse) enables Clover to read price embedded barcode from Scale.

You will setup your items in Clover as variable and scan the barcodes in Register app.

What Does Altria Opted In, Missing or Incorrect Loyalty Promotion Code Notifications Needing Attention Mean?

What Does Altria Opted In, Missing or Incorrect Loyalty Promotion Code Notifications Needing Attention Mean?

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

A merchant reached out because they received an Altria notification about Opted In, Missing or Incorrect Loyalty Promotion Code for the Tobacco Scan Data app. 

CSI Works Support:

This message from Altria is about the week ending on 2/26/22

Altria is saying that in the week ending on 2/26/22 the retailer did not submit discounts on Loyalty and Multican.

This is a correct statement and there is nothing the retailer can do about it because they started issuing discounts after that date.

So in the week ending on 2/26/22 the retailer does not have any discounts to report.

What is the Difference Between Weight Embedded vs Price Embedded Barcodes for Clover POS?

What is the Difference Between Weight Embedded vs Price Embedded Barcodes for Clover POS?

Type: Support Call

Call Reported On: 03-07-2022

Products Discussed:  Weight Embedded Barcode ParserVariable Price Barcode Parser

Q&A

Merchant:

A merchant wanted to know if they could use Variable Price Barcode Parser and Weight Embedded Barcode Parser,

CSI Works Support:

We have 2 different apps one for Price embedded Barcodes and one for Weight Embedded Barcodes.

It would not be possible to utilize both apps at once. They are meant to work in absolute sort of way.

You can configure your scale to print weight embedded barcodes or price embedded barcode and use one or the other app from us.

But you cannot have different scale configured to different barcode formats and be able to scan both on Clover. You would have to choose which format you want to use.

Here is a video

What Is a Compatible Scale That Will Work with CSI Works Apps on Clover POS?

What Is a Compatible Scale That Will Work with CSI Works Apps on Clover POS?

Type: Support Call

Call Reported On: 03-15-2022

Products Discussed:  CSI Works Apps

Q&A

Agent:

We had an agent contact us because they have a customer who has a Clover and wants to use their deli scale and CSI Works Apps. They wanted to make sure they had a compatible scale that would work with our apps.

CSI Works Support:

We let our agent know that for Physical connection for Clover, it can only be CAS SW-RS

Also, any other scale label printing scale.

For instance, we sell scale equipment, and you can see the examples of the scale that would work

Check it out here: www.scale4clover.com

Can the Variable Price Barcode Parser App Print Labels for Clover POS?

Can the Variable Price Barcode Parser App Print Labels for Clover POS?

Type: Support Call

Call Reported On: 03-15-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent reached out because they had a merchant interested in downloading the Variable Price Barcode Parser. The agent needed to know if they could use this app to print labels and scan to Ring the items .

CSI Works Support:

The scale prints the label and using Variable Price Barcode Parser on Clover merchant can simply scan the barcode from scale in Clover Register app.

Here is a video demo:

How Long is the Free Trial for the Unit Tare App?

Is There a 30 Day Free Trial for the Unit Tare App? – Draft

Type: Support Call

Call Reported On: 2021-12-16

Products Discussed: Unit Tare app

Q&A

Merchant:

A merchant interested in the Unit Tare app wanted to know if there was a free 30 day free trial and how to unsubscribe.

CSI Works Support:

Our response:

The free trial for the app is 30 days. To cancel or unsubscribe just uninstall the app.

How to Configure Torrey W-Label Scale to Work with Clover POS Using CSI Works Apps

How to Configure Torrey W-Label Scale to Work with Clover POS – Draft

Type: Support Call

Call Reported On: 03-18-2022

Products Discussed: Torrey W-Label Printing ScaleVariable Price Barcode ParserWeight Embedded Barcode Parser

Q&A

Merchant:

A merchant contacted us because they bought new Torrey W-Label Printing Scale and new Clover system. They were having a hard time configuring the Clover to accept labels from this scale and required our assistance.

CSI Works Support:

We got their message about Torrey W-Label Printing Scale.

Yes, they can use this scale with the Clover system if they installed an app from CSI Works.

Either Variable Price Barcode Parser or Weight Embedded Barcode Parser. It would depend on how the barcode label is configured.

Here is a demo video:

 

Can You Print Your Own Bar Codes with the Unit Tare App?

Can You Print Your Own Bar Codes with the Unit Tare App? – Draft

Type: Support Call

Call Reported On: 2021-12-16

Products Discussed: Unit Tare app

Q&A

Merchant:

A merchant reached out wanting to know more about the Unit Tare app.

They wanted to know if they could print their own bar codes with Unit Tare app.

CSI Works Support:

Our response:

Yes, In fact you can let customers bring their own containers.

You weigh the container and print a tag, then customer goes shopping using that container.

Once they come back you can scan the tag to remove the weight of container.

How to Give Refunds with Secondhand Buyer App on Clover POS

Secondhand Buyer App by CSI Works Available on Clover POS


Updated March 20, 2022


This article will discuss the capabilities of the Secondhand Buyer app. The Secondhand Buyer app can help with the process of buying an item back from a customer. This is an app that merchants can utilize to purchase their merchandise from their customers. Then, the item can be put back on the rack to sell back to other customers.

To get started, open Secondhand Buyer app and click buy.

This will trigger a message; “Is this item new?” Select yes, if you are adding a new item to your inventory or select no, if you already have the item in your inventory.

For this example we will click yes. This will open up a new page to add the new item to your inventory. when you are done entering the information click pay.

A purchased message will popup and click ok.

The cash drawer will open and you can pay the customer for the merchandise.

You can then click reports with in the Secondhand Buyer app to see the transaction

Conclusion

This is how Secondhand Buyer app works.

This video further dives in on how to use the Secondhand Buyer app.

If at anytime you would like to skip ahead, or if you are revisiting this video and know what section you would like to watch, use the timecode links below to jump ahead to your desired section.

00:50 Setting up scenario

01:51 Pay out

02:09 Reports within Secondhand Buyer app

02:23 Reporting App

01:54 Inventory App

 

How to Input Product Info into Shopify Using Variable Price Barcode Parser App

How to Input Product Info into Shopify Using Variable Price Barcode Parser App

Type: Support Call

Call Reported On: 3/15/2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant has an IShida Uni-3 scale that produces barcodes with the price integrated into the barcode depending on the weight of the product. They were interested in using the Variable Price Barcode Parser app with Shopify POS

The merchant required our assistance with inputting the product info, such as PLU and price/kg into the product page of Shopify.

CSI Works Support:

Our support team created this quick video showing how to set it up.

https://youtu.be/z3jpz02eUec

How to Setup Socket Mobile with Variable Price Barcode Parser on Shopify POS

How to Setup Socket Mobile with Variable Price Barcode Parser on Shopify POS

Type: Support Call

Call Reported On: 3/23/2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant interested in the Variable Price Barcode Parser app Shopify POS saw that there is an option within the app that allows you to scan items with the Socket Mobile barcode scanner instead of the camera. When the merchant would try to use the Socket Mobile to scan items, it wouldn’t read anything.

The merchant explained that when he tried scanning the barcode with his Socket Mobile scanner, it just beeped and nothing came up. The scanner was working fine with regular products on Shopify. He was able to scan the barcode with the Ipad camera in the Variable Price Barcode Parser app; the weight and price came out correctly, but using the camera is not really convenient for them. He wanted to know if there is a setting he needed to change for the barcode scanner.

CSI Works Support:

Our team explained that he need to setup the Socket Mobile barcode scanner as Basic HID Option.

Please refer to this video we have from internal resources that shows how to setup the barcode scanner to make it work like it does on our other demos.

https://youtu.be/2BeNEH111RE

How to Track Items Sold with Weight Embedded Barcode Parser on Clover Duo

How to Track Items Sold with Weight Embedded Barcode Parser on Clover Duo

Type: Support Call

Call Reported On: 3/21/2022

Products Discussed: Weight Embedded Barcode ParserVariable Price Barcode Parser

Q&A

Merchant:

A merchant using the Weight Embedded Barcode Parser app with their Clover Duo and wanted to know if they could track the number of packages sold instead of the pounds sold.

They have their weight embedded in their barcode and have the items and price per unit. So when they add stock inventory it considers it to be the total pounds instead of the number of packages.

CSI Works Support:

No, to have the ability to read weight embedded barcodes item must remain as Per Unit

The inventory tracking will track whatever number you put in qty but item unit is the field where you specify what it is LB or KG.

Weight Embedded Barcode Parser only works with items that are setup per unit

Our support team ran some tests with Variable Price Barcode Parser that works with items that are setup Variable.

But that still did not work. Check out this video:

Entire Playlist of Available Videos and Guides to Customer Plus Plus | Cloud CRM app

Entire Playlist of Available Videos and Guides to Customer Plus Plus | Cloud CRM app

Type: Support Call

Call Reported On: 3/21/2022

Products Discussed: Customer Plus Plus | cloud CRM

Q&A

Merchant:

A merchant who downloaded our Cloud CRM app on their Clover Mini reached out. She explained that the UI is confusing to her and wanted to know if there was some sort of video or instructional manual available.

CSI Works Support:

Yes we do have published videos on Customer Plus Plus | Cloud CRM app.

Here is a link to an entire playlist:

How to Configure the Socket Mobile Barcode Scanner with Your POS

How to Configure the Socket Mobile Wireless Barcode Scanner with Your Shopify POS

Type: Support Call

Call Reported On: 3/9/2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant using the Variable Price Barcode Parser app was having issues with configuring the Socket Mobile Barcode Scanner with their Shopify POS.

Here is the barcode they were using to test.

CSI Works Support:

Here is video on how to do it:

How to Configure CAS LP-1000 to Work with Clover POS and Variable Price Barcode Parser

How to Configure CAS LP-1000 to Work with Clover POS and Variable Price Barcode Parser

Type: Support Call

Call Reported On: 3/23/2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent using the CAS LP-1000 needed help with configuring it to work with Clover and the Variable Price Barcode Parser app.

He wrote:

 “I see that the LP-1000 is on your listed scales but the label they are now printing is setting a value in the 5the price placeholder.  I have attached an example.  I assume there is a setting to remove that?  It reads the 6 digit PLU fine.”

CSI Works Support:

This is an ok label.

You can open Variable Price Barcode Parser app and in it find an icon for settings on the top corner.

Then select the barcode type that is $99.99 and hit save. That should take care of the issue and you should be able to see the correct price reflected when scanning this barcode in register app.

How To Add Photo or Picture Field To Customers on Clover POS Using Customer Plus Plus App

How To Add Photo or Picture Field To Customers on Clover POS Using Customer Plus Plus App

Type: Support Call

Call Reported On: 3/20/2022

Products Discussed: Customer Plus Plus

Q&A

Merchant:

A Jewelry store owner was looking to add a picture of items that might have been sold to a particular customer. He wanted to know if the Customer Plus Plus app would allow this.

He also asked if the Customer Plus Plus app replaces the Clover Customer App or just enhances it?

CSI Works Support:

Yes, customer plus plus | cloud crm app allows to customize the fields for customers and it also has an ability to add pictures.

Here is video demo:

https://youtu.be/9hZCgBHFH84

Our app does not replace Clover Customer app it just enhances it.

Are Ishida Scales Compatible with the Variable Price Barcode Parser App on Clover POS?

Are Ishida Scales Compatible with the Variable Price Barcode Parser App on Clover POS?

Type: Support Call

Call Reported On: 03-28-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

An agent helping a butcher shop, wanted to know if their scale would be compatible with the Variable Price Barcode Parser app. The merchant was using a Ishida Scales  https://www.ishida.com/ww/en/products/weighing/scales/

CSI Works Support: 

If the Ishida Scale has label printing capabilities, then yes. Only the kinds that have integrated label printer can be made to work with Clover.

Label Printing Scale will be able to work with Clover via one of our apps like Variable Price Barcode Parser or Weight Embedded Barcode Parser.

Here is a video showing different barcode types:

Do Customers Added to Clover Customer App Auto Populate to Customer Plus Plus App?  

Do Customers Added to Clover’s Customer App Auto Populate to Customer Plus Plus App?

Type: Support Call

Call Reported On: 03-29-2022

Products Discussed: Customer Plus Plus

Q&A

Merchant:

A merchant interested in Customer Plus Plus wanted to know if a customer is added to the Clover Customer app, does the info auto populate in Customer Plus Plus app.

CSI Works Support: 

Yes, customers will show up in both apps ours and Clovers.

Can Pictures be Uploaded from a Cell Phone to Clover POS Using Customer Plus Plus?

Can Pictures be Uploaded from a Cell Phone to Clover POS Using Customer Plus Plus?

Type: Support Call

Call Reported On: 03-20-2022

Products Discussed: Customer Plus Plus

Q&A

Merchant:

A jewelry store owner was looking to add a picture by uploading them from his cell phone or other device with Customer Plus Plus app.

CSI Works Support: 

No, picture cannot be uploaded from a cell phone.

Pictures can be taken using Clover camera on all or any Clover devices.

Is the Information in Customer Plus Plus App Visible on the Web Dashboard?

Is the Information in Customer Plus Plus App Visible on the Web Dashboard?

Type: Support Call

Call Reported On: 03-29-2022

Products Discussed: Customer Plus Plus

Q&A

Merchant:

A merchant asked the following question:

Is the information in Customer Plus Plus app able to be viewed in a dashboard on a PC or Clover Dashboard?

CSI Works Support: 

Yes. Customers will show up in both apps ours and Clovers.

On the web dashboard merchants can view and export customer information and orders for customers.

 

Is the LE.3k Integrator Scale Compatible with the Variable Price Barcode Parser App for Clover POS?

Is the LE.3k Intergrator Scale Compatible with the Variable Price Barcode Parser App for Clover POS?

Type: Support Call

Call Reported On: 03-28-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

A merchant using a LE.3K Integrator by Kilotech that prints their price variable barcode wanted to know if our Variable Price Barcode Parser app would work with scale.

CSI Works Support: 

Yes, the LE.3K Integrator scale will work with our Variable Price Barcode Parser and Weight Embedded Barcode apps. Here is a video how to determine which app is appropriate to use:

How to Export Order History for Each Customer on Clover

How to Export Order History for Each Customer on Clover

Type: Support Call

Call Reported On: 01-07-2022

Products Discussed: Customer Plus Plus

Q&A

Agent:

An agent contacted our office because he required our assistance with a merchant. He wrote:

“I have a client that wants to use Clover, but needs to be able to export customer data, including the history of each order.  He issues rewards based on the total dollar spend and also wants to retain the individual order history.

Do you know if this is possible?”

CSI Works Support: 

Yes, this is very possible with our Customer Plus Plus app.

He would have to first sign customer up during checkout.

Then, when logging into the dashboard and navigating to Customer Plus Plus app they would be able to export order history for each customer.

How Much Does Customer Plus Plus Cost Each Month? 

How Much Does Customer Plus Plus Program Cost Each Month?

Type: Support Call

Call Reported On: 01-19-2022

Products Discussed: Customer Plus Plus

Q&A

Agent:

We recently spoke to an agent who needed presale support. The agent let us know that he had a meat market merchant interested in Clover and wanted to know the cost of the Customer Plus Plus program.

CSI Works Support: 

To learn more about Customer Plus Plus pricing: See Prices.

 

How to automatically remove the weight of container on Clover POS

How to Automatically Remove the Weight a Container Without Additional Clicking on Clover POS

Type: Support Call

Call Reported On: 02-23-2022

Products Discussed: Unit Tare

Q&A

Merchant:

A merchant wanted to know if it is possible to lock a container weight to an inventory item using the Unit Tare app.
For this merchant the following triggers could cause incorrect weight applied to selected inventory item:
Inventory: Yogurt small container
Unit tare app pop-up: small, medium, large
CSI Works Support: 

Our support team made this video specifically to demonstrate how to setup container weight removal automatically without additional clicking during checkout using the Unit Tare app.

Does Clover Pull Price Per Unit from Inventory or the Barcode/Scale?

Does Clover Pull Price Per Unit from the Inventory or the Barcode/Scale?

Type: Support Call

Call Reported On: 02-13-2022

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

We had an agent contact us wanting clarification on how to properly set up Clover for a merchant. The merchant needed to set up its scales as variable. He provided the following scenario:

“Let’s say I keep it at a per unit price. However, I have it set up on Clover to $6.99/lb.  The price increases to $7.99 lb, the scale is updated with this price.  I sell 1 lb of an item and scan it.  Does Clover pull $6.99 (from the per unit price in inventory) or $7.99 (per unit from the barcode/scale)?

Reason I ask, some of these items are bagged and have a sticker but the sticker / barcode isn’t always perfect.  So as not to have to stop the checkout for a price check, this merchant would like to retain the “default” pricing in Clover in case they have to manually process it.”

CSI Works Support: 

The answer to this agent’s question is:

“No, if you setup an item as Per unit on Clover you are indicating the price per unit in clover as well.

When the price of an item changes merchant would have to update price on Clover and on Scale.

This is one of the reasons why merchants choose to setup an item as Variable and use Variable Price Barcode Parser instead because of this very issue.”

 

Does the Mix or Match Discount App Work with Clover Dining?

Does the Mix or Match Discount app work with Clover Dining?

Type: Support Call

Call Reported On: 01-21-2022

Products Discussed:Mix or Match Bundle App

Q&A

Agent:

One of our agents reached out because a merchant asked him if the Mix or Match Discount App would work with Clover Dining.

CSI Works Support: 

Our CSI Works Support Team has created a video to address our agent’s question

It turns out that the Mix or Match Discount App does work in Clover Dining.

This video demonstrates the capabilities of the Mix or Match Discount App.

Can You Use The Unit Tare App Without a Scale?

Will The Unit Tare App Still Work Without a Scale?


SAN DIEGO, CA, January 20, 2021


This article will discuss how to test the Unit Tare App without a scale. In this example we are using the Station while Clover is not connected to the scale. There is a way to test the Unit Tare App without the scale.

To test the Unit Tare App all you have to do is select an item that is per unit.

If you don’t have the scale connected to Clover you will see an interface like this:

 

 

It will ask you what is the total weight, what is the gross weight of the item that you are selling. Let’s say you know what it weights and it’s 4.77. You can manually enter the weight.

Then, you hit save and the Unit Tare will still pop up and will ask if the item has a box in it that weighs 0.07 pounds. You will click yes. This will go ahead and remove that from the weight of the package.

You can see you can test the Unit Tare App without the scale.

How to Separate the Weight of a Container from the Item Inside it with the Unit Tare App?

How to Separate the Weight of a Container with the Unit Tare App?


SAN DIEGO, CA, January 18, 2021


Are you looking for a scale and a way to to separate the weight of a container from your deli items?

This article is going to explain how your store can implement the Unit Tare App to do just this. First of all, the key to the app has to do with the scale; The CAS SW-20.

CAS SW-20

 

The CAS SW-20 scale is compatible with Clover which is connected through this hub.

 

You will also need this cable in order to get started.

Cable CAS Scale to Clover POS (CBL-SW20-158101)

Once you have all the required hardware, you are ready to download the Unit Tare App.

So, when we select an item that’s a weight based item you will see that it will ask to weight the item. The question then is, what happens if the package that we are weighing includes a container?

Let’s imagine that we are weighing things inside a container but we don’t want the weight of the box. If the container weighs 0.07 lb. and the item weighs 0.13 lb., then the total weight will be 20 lb. But, if you are weighing them together, when the container is packaged, it’s 0.20 lb.

The issue is that we don’t want customers to pay for the container.

When this is all packaged together, how do you separate the package from the contents inside. The solution to this problem is the Unit Tare App.

How You Can Get Started

To get started, click Unit Tare App Container Tare App for Clover

 

Then, click the “+”

This will prompt the app to ask you to input the new container’s information.

For this example, we will call it a box.

To get the weight, weigh an empty container. Our example weight is 0.07 lb..

Then, click the “Add” button.

 

Now, you will see a box that weighs 0.07 lb..

Next, you will hit the SYNC button.

And you are done.

Now you are ready to click Register.

Pick an item, for this example, we will pick sirloin item

Then weight the whole container with the contents inside on the scale.

Now simply click “Add

Now the Unit Tare App picks up. It will trigger a new screen to deduct any of the containers from the item that you just weighed.

As you can see, it takes the weight off an item down by deducting the weight of the container. Now we have achieved net weight without the container. 

 

There is no additional selection or steps. The customer doesn’t have to go and look for items anywhere. It’s just triggered every time the weight based item is put in the shopping cart.

This video further demonstrates how to use the Unit Tare App.

If at anytime you would like to skip ahead, or if you are revisiting this video and know what section you would like to watch, use the timecode links below to jump ahead to your desired section.

01:49 How enter containers and initial setup

02:52 Selecting containers

 

How Do I Resolve Data Notifications Needing Attention Error Message About Pricing Opportunity from Altria?

How Do I Resolve the Data Notifications Needing Attention Error Message About Pricing Opportunity from Altria? – Draft

Type: Support Call

Call Reported On: 02-07-2022

Products Discussed: Tobacco Scan Data Reporting

Q&A

Merchant:

We had a merchant contact us because they received a message from Altria regarding pricing errors. The email looked like this:

Subject: Scan Data Notifications Needing Attention

Attention Retailer:

The Altria Scan Data file submitted and processed contains errors that require corrective action by you or your Third Party Scan Data Service Provider.

Pricing Opportunity # days with failed transactions Last Date of Failing Price
January 2022 Marlboro Special Select PSO 3 2022-01-17
January 2022 Marlboro Mainline Non-Menthol PSO 12 2022-01-28
January 2022 Marlboro Black Non-Menthol PSO 5 2022-01-26
January 2022 Marlboro Black Menthol PSO 3 2022-01-15
January 2022 Marlboro 72s PSO 4 2022-01-27

CSI Works Support: 

The error message above talks about pricing opportunities.

This means that items they called out are not priced correctly on your side.

You will need to update pricing on these items.

January 2022 Marlboro Special Select PSO
January 2022 Marlboro Mainline Non-Menthol PSO
January 2022 Marlboro Black Non-Menthol PSO
January 2022 Marlboro Black Menthol PSO
January 2022 Marlboro 72s PSO

How to Setup EBT Split Functionality

How to Setup EBT Split Functionality

Type: Support Call

Call Reported On: 02-05-2022

Products Discussed: Inventory Plus Plus

Q&A

Merchant:

We are a Seafood Retail market in North Carolina. We are integrating Clover into our Markets very soon. I found your app on google and downloaded it to my clover device- Flex. (We also have the Duo and Tethered Minis)

The reason I downloaded your app was because of the EBT setting and EBT sorting for our market POS Stations. I have downloaded the Inventory Plus Plus app in hopes that this will be a solution for our EBT processing. I have downloaded it and the first thing it said was to contact this email for Onboarding and Configuration Support.

CSI Works Support: 

Here is a video how to setup EBT Split functionality.

Does Tobacco Scan Data Report for Cigars too on Clover?

Does Tobacco Scan Data Report for Cigars too on Clover?

Type: Support Call

Call Reported On: 02-06-2022

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

Does this report scan data for cigars too on clover? Our current solution does not report JMC Black & Milds and we have a promotion running right now.

CSI Works Support: 

JMC is owned by Altria
We do all Altria programs.

Can I Add Customers from a Desktop or Does it Have to be from my Flex Terminal?

Can I Add Customers from a Desktop or Does it Have to be from my Flex Terminal?

Type: Support Call

Call Reported On: 01-22-2022

Products Discussed: Customer++ cloud crm

Q&A

Agent:

I downloaded Customer plus plus from my Clover account.  I have a few questions:

  1. Can I add customers from a desktop or does it have to be from my Flex terminal?
  2. I don’t see an option to edit customer forms from my desktop, is that Flex terminal only?

CSI Works Support: 

Yes, the functionality is available only on Clover devices like Flex or other Clover devices. The interface for Web is not for editing.

It’s to export customer data.

What Does Scan Data Notifications Needing Attention Mean?

What Does Scan Data Notifications Needing Attention Mean?

Type: Support Call

Call Reported On: 01-23-2022

Products Discussed: Customer++ cloud crmTobacco Scan Data

Q&A

Agent:

What Does Scan Data Notifications Needing Attention Mean?

Attention Retailer:

The Scan Data file submitted and processed for the Store identified below contains errors that require corrective action by you or your Third Party Scan Data Service Provider, if applicable. The issue(s)* with your Store’s file is detailed below.

Loyalty Status
ALL USSTC SKUs Opted In, Missing or Incorrect Loyalty Promotion Code

CSI Works Support: 

This email says that not all USTCC products are selected for loyalty program (in cloud crm not all products are selected for this one)

Putting App on Individual Devices

Putting App on Individual Devices

 

Call Type: Support Call
Call Reported On:
10/08/21
Products Discussed: Employee Tracker

Problem Statement:

Merchant:

I started using Employee Tracker today. I added it to clover from my desktop. When I checked the individual devices, it seems the app is already there. It says “Success” when I open the app, but says to enable if needed. How do I ensure it’s enabled? And is there a way to hide the app itself from the employees?

CSI Works Support:

The app interface for you is all on web dashboard. Login to your clover account and navigate to our app on the web.

There you’ll be able to enable tracking rules for individual employees. The app you installed on device is good. The message success is also good. It will now have access to monitoring things.

When you enable triggers on web, you’ll start getting emails when trigger is activated and it sends email letting you know what was deleted, discounted, refunded, logged in.

Will the CAS Scale make a Label with Weight Embedded Barcode and Not Price?

Will the CAS Scale make a Label with Weight Embedded Barcode and Not Price?

Type: Support Call

Call Reported On2021-10-30

Products Discussed: Weight Embedded Barcode, Variable Price Barcode Parser

Q&A

Merchant:

I bought a scale from you last year and I’m using your apps on Clover.

Here are our challenges:

We want all our products to move to weight only on the bar code since pricing in agriculture is going up.

Can we setup your app to recognize the old and new label and parse them correctly?

Our existing products have the last four digits, before the final check digit reserved for the price.

New products will have the last four digits reserved for the weight.

In the picture Pork Chops is New and Beef is old.

We use the scale we bought from you to also make a chicken label with price in the bar code.  We have to work

with you to change that to the weight as well.

CSI Works Support:

We have 2 different apps one for Price embedded barcodes and one for weight embedded barcodes.

It would not be possible to utilize both apps at once. They are meant to work in absolute sort of way.

You can configure your scale to print weight embedded barcodes or price embedded barcode and use one or the

other app from us.

But you cannot have different scale configured to different barcode formats and be able to scan both on clover.

You would have to choose which format you want to use.

Merchant:

I understand.  Will the CAS scale make a label with weight embedded barcode and not price?

CSI Works Support:

Yes easy. Here is a video:

https://youtu.be/8Vt0PmoG18I

 

Will app remove tax from EBT items when they are being split in Clover?

Will app remove tax from EBT items when they are being split in Clover?

Type: Support Call

Call Reported On: 2021-10-26

Products Discussed: Inventory plus plus app

Q&A

Merchant:

Please advise if your app will remove tax from EBT items when being split from invoice on Clover.  Thank you.

https://www.clover.com/appmarket/apps/ZAJTCD6KAV6EE

CSI Works Support:

Yes Inventory plus plus app will handle the tax removal from ebt approved items if taxes are set on them.

The handling of tax functionality is something that we worked on after our first release last year. So we have it

well covered.

Here is a video demo on station pro: https://youtu.be/RTUa1RzhIs8

Here is a video demo on flex and especially tax handling: https://youtu.be/wstCTnTEwCA

How to process a Lottery Payout that is Greater than the Sum of the Items Being Purchased?  

How to process a Lottery Payout that is Greater than the Sum of the Items Being Purchased?

Type: Support Call

Call Reported On: 2021-12-14

Products Discussed: Negative Tender App

Q&A

Merchant:

Can you tell me how a transaction is processed as a lottery payout that is greater than the sum of the items being purchased?

CSI Works Support:

I’ve made this video to answer your question . I used the use case scenario and did it in front of a camera.

Please watch this video:

https://youtu.be/NvxR6ouS34M

What to do with Process with Errors Message from MSAi for RJ Reynolds?

What to do with Process with Errors Message?

Type: Support Call

Call Reported On: 2021-10-12

Products Discussed: Tobacco Scan Data

Q&A

Merchant:

I have attached 2 screenshots to show you the error we are receiving from MSA. The first is of the latest submission that shows you the details. The second attachment shows how pretty much every week they are getting the same error reported whenever they sell anything over $200 on a transaction. Many of our boxes of cigars sell for well over $200.

CSI Works Support:

Answer: These errors can be ignored.

How to Correct Variable Price Barcode Parser App Errors

How to Correct Variable Price Barcode Parser App Errors

Type: Support Call

Call Reported On: 2021-10-13

Products Discussed: Variable Price Barcode Parser App

Q&A

Merchant:

We have set up the app on a clover system and it’s not reading the price correctly.

We have a gsp30a scale that prints labels, we have the labels set up with PLUs, the scanner reads the price as 608.06 instead of $8.06, and 602.83 instead of $2.83.

I have not figured out if there is a way to change the barcode on our scale.

Please advise what we can do to try to make it work.

CSI Works Support: 

Open Variable Price Barcode Parser App.

On Top corner of the app click on icon for settings.

Barcode Type settings will show 2 barcodes one for $999.99 one for $99.99

Choose the one that is $99.99

This will solve the problem.

How to Resolve Error After Setting Up App?

How to Resolve Error After Setting Up App Market?

Type: Support Call

Call Reported On: 2021-10-25

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Agent:

We have a merchant that will be using your application. However, the LS-100 that we were trying to scan the barcodes for. After the setup, it was doing the opposite as described on the app market.

In other words, the scanned item, Instead of pricing up and pushing the custom info, it wanted to add it into the clover inventory, and we would need to name it and hit save.

The merchant was thinking if this is how the application works. Then they would see no reason to use it.

This is why I need your help.

I captured two pictures to see if it can help.

The barcode info shows 2 00000 31398 2.

I was thinking were the 0’s is should it have been 6 digits?

And if you ask accessibility was enabled for the Weight embedded barcode parser, as described on the tutorial setup on your app market.

CSI Works Support:

I have a question In the attached picture where you show barcode I see that you have installed app called Variable Price Barcode Parser.

That is in fact the app you need.

However in email before you reference Weight Embedded Barcode Parser as one for which you’ve enabled the accessibility settings.

If you are using the app Weight Embedded Barcode Parser please uninstall it. Based on label I see you need Variable Price Barcode Paser.

Now assuming that you have Variable Price Barcode Parser installed and that accessibility settings are turned on.

You need to first open inventory app and add this new item to your inventory when you do add it to inventory do so as Variable Price item and not as fixed priced.

Then in product code field enter 200000

Save this item in inventory then you can go to register and scan this barcode and the price will be picked up as you expect.

Agent:

To have clarity we can have an item like this in the inventory.

And moving forward any other scanned label.

From the LS-100 weight scale would work?

CSI Works Support:

Blas yes this would work.

Just need to set it up first. Please reference this video: https://youtu.be/f8FKjVPnjME

Agent:

I wanted to reach out to you and say thank you. It appears that we won the battle of the barcodes but not the war.

The Clover App parser was also providing some miss match reading. I wanted to confirm if the merchant scale was not properly set up. Since on the miss match reading It was accurate.

Maybe you can help I am attaching this image so you could see. The pattern of some of these items.

Notes:

200111 50154 4  Price showed up as $501.54

200115 00220 7 Price showed correct as $2.20

200101 50154 7 Price showed up as $501.54

200167 00176 0 Price showed correct $1.76

CSI Works Support:

Yes, I see the image and notes of how the price is read. To fix this issue follow these instructions:

  1. Open Variable Price Barcode Parser.
  2. Navigate to Settings on the Top Corner.
  3. Barcode Format
  4. Choose the barcode format that is represented for $99.99
  5. Save

This will adjust the way our app reads the barcode, and you won’t have to adjust the barcode on the scale.

Agent:

You’re instructions worked great. In addition, I added the descriptor and the first 6-digit barcode.

And all the custom cuts for the listing worked and the merchant was happy.

If you could provide a full listing of compatible weight scale models. This would be great to know this gives hope to merchants. With already purchase weight scales a chance to update their POS.

Your application would be my first recommendation to merchants with a Deli, Mini Market, Super Market.

CSI Works Support:

I do not have a list of models but here is a formula for you to go by:

If the scale your merchant has prints barcode labels and printer is integrated into scale, then it will work 100% if you are looking at a scale and printer connected to scale with wire that setup will never work.

If you have merchants who ask for scale to purchase keep in mind we sell and fully support and train merchants when they buy equipment from us.

You can see what we sell here: www.scale4clover.com

I am also attaching a PDF document showing what we have to offer to “Sell By Weight” merchants.

 

Variable Price Barcode Parser App Enables Clover to Read Complex Barcodes

Variable Price Barcode Parser App Enables Clover to Read Complex Barcodes

SAN DIEGO, CA, January 6, 2021 – The Variable Price Barcode Parser App allows Clover to expand its capabilities when reading price embedded barcodes. 

If a user were to scan a price embedded barcode without having the software implemented into Clover, then the item scanned would not be found in the system. Instead, Clover would just display the barcode’s entire string of numbers. 

If you were to cancel out of the same transaction, then enable the our program, and run the same transaction again, then the program will be able to determine within the barcode the item’s information. This would make the user able to determine the price per unit transaction and make the checkout process convenient.

This video will show you how the Variable Price Barcode Parser App actually functions. This video demonstrates how Clover behaves without CSIWorks Variable Price Barcode Parser App implemented. Then, demonstrates how Clover behaves with CSIWorks Variable Price Barcode Parser App implemented.

If at anytime you would like to skip ahead, or if you are revisiting this video and know what section you would like to watch, use the timecode links below to jump ahead to your desired section.

 

00:10 Inventory  

00:23 Sample Barcode

00:46 Disable Variable Price Barcode Parser App Scan

01:07 Enable Variable Price Barcode Parser App Scan

 

Do Old CAS LP1000 Work with Clover?

Do Old CAS LP1000 Work with Clover?

Type: Support Call

Call Reported On: 2020-06-17

Products Discussed: Variable Price Barcode Parser

Q&A

Agent:

The merchant is looking for a scale that would integrate with Clover, print labels with a bar code, ingredients list, price and possibly his logo. It needs to be easy to program with the ability to use the Clove to input the info.

He uses an older CAS scale with printer and he has to program it which he hates cause it takes so long.

Can you help, will you support the scale and what would you recommend and price?

CSI Works Support:

Yes, we support everything we sell.

What is the scale he has now? Is it CAS LP1000?

Agent:

CAS label printer. Do these types work through Clover?

CSI Works Support:

Yes, this is an OLD CAS LP1000 model aka (ABC)

It does not connect to computer and only way to program things is via the scale itself.

The New CAS LP1000N model has an ability to connect to computer with USB cable.

Via computer merchant can interface with the scale in a much more efficient and faster way.

The computer must be windows based with USB connections.

In all other respects the scale will look and function similarly to the one they have now.

Agent:

Does it tie into the Clover at all? Or just a window computer? Is this the best choice for his needs? Pricing wise and support, how does that work? I think we were both thinking that in some way it worked thru the clover POS.

So the PLU part goes away when using a windows based computer.

Does it matter which clover device and which SaaS device is chosen, even though there really isn’t an integration per se.

What would the next steps be for the merchant? He has two clover mini’s right now that are customer facing for payments only.

CSI Works Support:

The only scale that can connect to Clover in any way is CAS SW-RS the 20 lb capacity without label printing capabilities.

All other scale technically never connects to clover

We make label printing scale work with clover via the barcode the scale prints. This is where our Variable Price barcode parser app comes into play.

Before it all works merchant will be expected to setup items in Clover and in Scale

The item codes will match in both system and that’s what makes it work

There are shortcuts. For instance, if items are setup on Clover like Variable price items

Then merchant is only expected to update pricing for items in their scale. If they have items setup as per unit then the merchant will have to duplicate the setup of items on both systems.

The only way to interface with CAS scale is either via the scale itself or with USB connected windows-based computer.

CAS LP100N model See Prices 

When bought from us we provide unlimited support and training via phone and zoom where needed. As a last resort I do things on my end and make videos for merchant to follow.

Here is an additional playlist that shows how to work with this scale and Clover in depth:

https://www.youtube.com/playlist?list=PLTewB_x-OrfkdwpOS1ESlWjRTgwJDAl6S

I am sorry I can’t get involved in troubleshooting this specific scale.

I try to prioritize my investment of time to customers who support us. I otherwise would go out of business.

I am extremely hands on with customers who buy equipment from us here www.cas4clover.com

For everyone else I do the best I can which is videos and other support material and basic setup instructions. Beyond that the dealer who sold it should get involved.

 

 

What are the System Requirements for Compatible Label Printing Scale?

What are the System Requirements for Compatible Label Printing Scale?

Type: Support Call

Call Reported On: 2021-12-22

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode

Q&A

Agent:

Does this all still apply?

  • All Clover devices are fine.
  • Must have barcode scanner which is sold by clover (Cannot buy anywhere else) They have 2 options both will work.
  • They will need Register plan which gives them access to “Per Unit” or “Variable” price type in inventory.
  • Clover would have to be not just their payment terminal but it has to be their register as well.

Next steps:

  • Buy label printing scale if bought from us then it can be purchased here: www.casforclover.com or www.torreyforclover.com
  • Buy Barcode scanner from clover.
  • Once scale is received setup Inventory items in scale.
  • Setup inventory items in Clover
  • Dump other POS begin using Clover as register and payment terminal (they can use clover equipment they have now or upgrade to station )

Think that’s it in a nutshell.

CSI Works Support:

Yes, all still applies.

Now have updated link www.scale4clover.com

Carries all brands.

Agent:

Since they have a CAS now and are used to it, does it make sense to stay with that brand or other suggestions?

Clover integrated any farther along or will programming still require a windows computer and usb connection?

CSI Works Support:

With CAS they will always need Windows computer and USB connection. (Although some higher end models by cas offer wifi connection to computer)

With Detecto or USA Measurements there’s an option to do the programming on a computer and instead of connecting scale to computer the data is transferred to scale via USB Thumb Drive.  (First you download the data file to thumb drive from computer, then you plug the drive to scale and transfer the file with all the settings and data in it. )

There is no connection between the scale and Clover ever.

The Barcode Parser apps enable clover to read price or weight embedded barcodes.

 

Can RJ Reynolds (RJR) Multi Pack Discounts be Setup in Discount Scheduler as an Additional Discount?

Can RJR Multi Pack Discounts be Setup in Discount Scheduler as an Additional Discount?

Type: Support Call

Call Reported On: 12-27-2021

Products Discussed: Customer plus plus, Tobacco Scan Data, Discount Scheduler

Q&A

Agent:

  1. We have finally been given the approval for RJR multi pack/can discounting. I assume I set that up the same way we set up Altria scan data discounting in Discount scheduler. Is that correct?
  2. Are you guys capable of reporting scan data to ITG? Our rep is offering some incentives if we also report our data to them, and we would like to take advantage of them if CSI Works has the capability.

CSI Works Support:

  1. RJR multi pack discounts. Yes that can be setup in discount scheduler as an additional discount, I can assist if you need help.
  2. Yes. ITG is included in Reynold’s reporting to MSAi. You want to talk to them about it. From our end its already being done.

We might want to check to make sure that all ITG items are selected as items we report on but other than that things on our end are done.

Happy holidays

What is the Work Around to Avoid Having to Change Prices Anytime Price Changes for an Item?

What is the Work Around Having to Change Prices Anytime Price Changes for an Item?

Type: Support Call

Call Reported On: 2021-10-01

Products Discussed: Variable Price Barcode Parser

Q&A

Merchant:

We are using your variable price app in our retail grocery POS.(Clover)  When we change a price on our meat scale, do we also have to change the price for that item in inventory of the Clover system?

For example, delmonico steaks were $32.99/lb on our scales.  We changed them to $29.99.  But, when the Clover system scans the barcode, it’s changing the weight of the steaks, and showing the old price of $32.99/lb.  But the total retail price is still correct.  So it’s “auto correcting”.  If the total retail is $140.00, it’s adjusting the weight at the old price to end up with the total price.

Is there a work around where we don’t have to adjust the price within Clover…or we need to?

CSI Works Support:

Switch the item price type in Clover to Variable instead of Per Unit. This way you’ll never have to adjust pricing in Clover.

This is the only work around without having to change prices everywhere any time price changes for an item.

 

Does Clover System Work with a Mettler Toledo Scale?

Does Clover System Work with a Mettler Toledo Scale?

Type: Support Call

Call Reported On: 2021-12-16

Products Discussed: Variable Price Barcode Parser, Weight Embedded Barcode Parser

Q&A

Merchant:

Will our clover system work with a Mettler Toledo scale?

CSI Works Support:

If you use Mettler Toledo scale prints labels, then yes it can be made to work with Clover via our app called Variable Price Barcode Parser or Weight Embedded Barcode Parser.  You don’t need two apps the selection depends on how your label printing Mettler Toledo is configured.

Also, you can text or email us the picture of the label from your scale, and we’ll check and let you know how to set it up on Clover. (text: 619-246-8236) (email: info@csiworks.net)

Contact Info

USA, San Diego, CA, 92192
info@csiworks.net
(619) 246-8236 (Recorded Line)

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